Creative Cloud: Lots of app icon GUID file and folder names in user Temp folder.

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  • Problem
  • Updated 5 years ago
  • Acknowledged
  • (Edited)
I'm finding a great number of files and folders in my temp folder, all with names like this file : {89155968-7696-49F3-A58F-7FD6879E188E}.png, which is the icon for Photoshop CC. If deleted, the icons disappear from the app manager, but are soon recreated, along with similar files and folders.

The only CC app I have is the CC/application manager, and only use Photoshop CS6 and Bridge at present; no other CC apps.

So much clutter! Why so many? Why are they downloaded daily, even when already resent? Why are needed files even stored in the temp folder?
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Robert Stone

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Posted 5 years ago

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Chris Cox

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Which temp folder?
Which OS version?

You have .png associated with Photoshop - so every PNG is going to show the Photoshop PNG icon, even if it was not created by Photoshop.

The files could be from almost anything - you need to try running one thing at a time to narrow down which application creates them.
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Robert Stone

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Win 7 - It's not the icon associated with PS it's is the icon Adobe uses that is associated with each app ... see attached screen shot.

The temp folder is the USER temp file:

c:\users\bob\appdata\local\temp
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Chris Cox

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OK, so each PNG represents an application.
That probably means that it's related to AAM or the Creative Cloud application.
We'll have to ask that team what is going on.
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Chris Cox

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Looks like the same thing happens on MacOS, except they put all of them inside a folder with a GUID name. 11.9 Meg for 1202 files.
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Robert Stone

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After a bit of experimentation...

I turned off the 'Launch at Start-up' option. Deleted all the GUID folders (4 are created and some files) and restarted the computer.

When I start the CC App manager, 4 new GUID folders are created. Surprisingly, if I then close the CC App Manger and also terminate its process using the icon in the taskbar notification area, the temp folders are deleted.

However, if the computer is shutdown from the Start button, the existing GUID folders are not removed; 4 new ones are created next time the CC App Manager is started. Hence the build up of large numbers of files and folders in the TEMP folder. If 'Launch at Start-up' is checked, this would add 4 new GUID folders every time computer booted up.

So looks like a bug; the CC App Manager is not properly responding the windows shutdown message, and not removing TEMP items properly.

OS: Win7, sp1.
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Robert Stone

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This reply was created from a merged topic originally titled
Bug Report: TEMP folder clutter.


Found lots of files and folders in the user temp folder (c:\user\bob\appdata\local\temp) with names that look like GUID values e.g. {69E786E3-0BDD-46DD-A508-D206D5826B52}.png. These PNG files are images of the many applications in CC. One of the folders has over 300 png files!

These are created by the Adobe CC Application Manager. When I start the CC App manager, 4 new GUID folders are created. If I then close the CC App Manger and also 'Quit CC' using the icon in the taskbar notification area, the temp folders are deleted.

However, if the computer is shutdown from the Start button, the existing GUID folders are not removed; 4 new ones are created next time the CC App Manager is started.

If 'Launch at Start-up' is checked, this would add 4 new GUID folders every time computer booted up. Hence the build up of large numbers of files and folders in the TEMP folder.

So looks like a bug; the CC App Manager is not properly responding the windows shutdown message, and not removing TEMP items properly.
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Chris Cox

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Please don't create new topics for something you have already posted.