Photoshop: Graphics processor not working after single crash

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  • Updated 5 years ago
  • (Edited)
I have amd 6000M series video card in my laptop with latest stable amd catalyst fresh installed, and everything related to hardware acceleration works OK before the following crash.

i performed a ridiculous image transform (overly magnifying an image and let it compute) resulting in a bad crash.
and after restarting photoshop , all gpu functions fail to work.
it's all gray in my setting-performance page, saying graphics hardware acceleration is unavailable.

and here's my photoshop gpu sniffer report

Could not connect. Error code = 0x80041002
Vendor string: ATI Technologies Inc.
Renderer string: AMD Radeon 6600M and 6700M Series
Version string: 3.0.12002 Compatibility Profile Context 9.12.0.0

OpenGL version as determined by Extensionator...
OpenGL Version 3.0
Has NPOT support: TRUE
Has Framebuffer Object Extension support: TRUE
OpenGL ok
Return code: 1

i've done massive search online and never find any existing content related to this 0x80041002 error.
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tim feirg

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  • frustrated

Posted 5 years ago

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Chris Cox

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Photoshop will disable the GPU if the GPU driver crashes - to prevent it from causing more crashes. The transform did not cause the crash, bugs in the driver code caused the crash.

And in this case the GPU sniffer is failing, which indicates even more driver problems.

When you update the driver, Photoshop will retest the driver for problems.
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tim feirg

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currently using 13.3 beta3 , still there's this sniffer failure
there's always been glitches using photoshop no matter what version of driver.

when i'm using version 12 or so , liquify crashes on start( or save), and after a major driver update to 13.1 liquify becomes good but there comes a flicker problem (backgroud flickers between transparent and black if you click and drag, really kills people)
and after everything reported above, GPU won't work anymore so the flicker problem's gone.
think i'd just reinstall windows to decide whether to contact amd
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Chris Cox

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Are you on Windows 8? Yes, the fixes for flickering aren't all out yet. But we're continuing to work with Microsoft and the GPU vendors to get them released.

But it does sound like you have old driver bits left, or something very wrong with your system.
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tim feirg

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all problems mentioned above is fixed after following steps:
uninstall adobe products using adobe cleaner utility
uninstall AMD driver using AMD cleaner tool
reinstall windows 8
reinstall everything (mine cs6 & catalyst beta 13.3)

BUT a new problem emerged and it does seem like a unreported bug

preview in liquify is not working, when i open liquify the preview area doesn't display the image, but instead it's "transparent" and you see everything below the liquify window. and if you drag that window what remains there is a screenshot.
all liquify tools works and you do get the liquify effects when you hit OK, just a problem of preview

this problem can be fixed by disabling the GPU functions in photoshop preferences.

or should i post a new problem?
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Chris Cox

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Did you reinstall the Photoshop updates?
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tim feirg

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yes and always
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Tim,

Have you tried setting the Drawing Mode to Basic? http://helpx.adobe.com/photoshop/kb/i...
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tim feirg

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changing drawing modes to normal or basic results in a plain white preview, everything else pretty much the same. changing 'show backup' options doesn't help.
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Chris Cox

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Sounds like you need to contact ATI/AMD about this. Other users aren't having many problems with the 12.8 and 13.2/13.3 beta drivers.
So there is something specific to your system causing problems with the video card or it's drivers.