Photoshop: Graphics Hardware not officially supported (driver out of date)

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  • Updated 5 years ago
  • Solved
  • (Edited)
Why do I get the following message when I open Photoshop CS6?

"Photoshop detected graphics hardware that is not officially supported. If you experience problems, please uncheck the Use Graphics Processor checkbox in the Performance panel of the Preferences dialog."

I have
AMD Radeon HD 6650M
Current Driver Installed 8.861.0.0

Randi
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Randi Grace Nilsberg

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Posted 5 years ago

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Chris Cox

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The message means what it says.

And have you tried updating your driver from AMD's website?
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Randi Grace Nilsberg

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Thank you so much for your help!
I finally managed to update the driver after a few problems.
This also solved my other issue (oil paint filter).
Thanks again! :-)
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Thuy Pham

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Hi Chris,
I'd like to know how to update the driver too since I've been getting the same message and haven't been able to use oil paint filter. Thanks so much in advance. Thuy
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Chris Cox

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Help->updates

or download directly from

Win: http://www.adobe.com/support/download...
or
Mac: http://www.adobe.com/support/download...
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Thuy Pham

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Thanks very much, Chris.
Also, for future reference, when I get myself a new PC how would I know if the GPU is supported by Photoshop or not?
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Chris Cox

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Any recent GPU (last 2 years or so) should be supported.
You can check the posted list of tested GPUs, but it's not kept up to date very well.
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Anil Palyekar

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Photoshop detected graphics hardware that is not officially supported. If you experience problems, please uncheck the Use Graphics Processor checkbox in the Performance panel of the Preferences dialog.

me too have this msg, my driver are all updated yet this msg ??
Below details of my mac:-
Processor 2 x 3 GHz Quad-Core Intel Xeon
Memory 16 GB 667 MHz DDR2 FB-DIMM
Graphics NVIDIA GeForce 7300 GT 256 MB
Software Mac OS X Lion 10.7.5 (11G63b)
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Chris Cox

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7300 GT is definitely not supported - it had serious problems, and the drivers for it on MacOS were horrible.
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Randi Grace Nilsberg

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I was happy to have solved this problem, but only for a while.
The frustration is now back.
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Chris Cox

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AMD had some regressions in their drivers. The 12.8 drivers are stable, and the 13.2 beta 5 drivers are looking pretty good.
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Randi Grace Nilsberg

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I downloaded the 13.2 driver, and now I get this message when opening PS: LoadLibrary failed with error 126: Module not found.

If I try to open a file Photoshop freezes.
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Randi Grace Nilsberg

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Sometimes I can open a file, but "Use Graphics Processor" is greyed out.
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Chris Cox

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What library is it referring to in the error message?
And if that started with a driver update, then you should probably clean out that driver and try again (AMD has a driver cleaner on their site).
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Robert Underwood

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I need some help with this also have the same message "Photoshop detected graphics hardware that is not officially supported. If you experience problems, please uncheck the Use Graphics Processor checkbox in the Performance panel of the Preferences dialog. "
I have a Emachines T5254
AMD Athlon(tm) x2 dual core processor BE-2350 2.10ghz
2.00GB RAM
32 bit operating systems
nvidia GeForce 6100 nforce 405
windows Vista home premium service pack 2
have updated nvida graphics card and system seems to be updated or at least says it is
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Chris Cox

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Then either do what the message suggests, or check with NVidia about why your drivers are not working.
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Robert Underwood

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I did and all it does is totally stops working and closes the program
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Chris Cox

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Then the driver has serious problems and you need to work with NVidia to get a driver that works correctly (assuming that the card/GPU actually works and isn't defective).
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Robert Underwood

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Hello ok I am back still have the same problem as before I have use I have used furmark and MSI to check out the graphics card and drivers and all is ok but I still have the problem do not know where to go to now maybe I need to clean the driver out? not for sure how to do any of this its frustrating I am new to the graphics world and have a new business I started I have jobs piling up to do and cannot do them I really want to use photoshop please help
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Chris Cox

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Have you gotten the drivers from the GPU vendor?
Have you contacted the GPU vendor about the problem with their drivers?

And you can use Photoshop without the GPU features, it just means that some features won't be available until you fix the GPU drivers, or get a more capable GPU.
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Surendhiran Natarajan

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Hi,

Thank you, I will try to update my graphics hardware.

Thanks,
Surendhiran Natarajan