Photoshop CC 2018: Graphic Card is not detected and all 3D settings are turned grey

  • 1
  • Problem
  • Updated 3 months ago
  • (Edited)
Previously my adobe photoshop cc 2018 was working ok with windows 7, after changing to windows 10, any activity concerns with 3D turn to grey.
Here is my system info:

Adobe Photoshop Version: 19.1.5 20180604.r.346 2018/06/04: 1175273  x64
Number of Launches: 39
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.1
System architecture: Intel CPU Family:6, Model:5, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2394 MHz
Built-in memory: 3890 MB
Free memory: 2475 MB
Memory available to Photoshop: 3536 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1366
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=1
glgpu[0].GLMemoryMB=1720
glgpu[0].GLName="Intel(R) HD Graphics"
glgpu[0].GLVendor="Intel"
glgpu[0].GLVendorID=32902
glgpu[0].GLDriverVersion="8.15.10.2900"
glgpu[0].GLRectTextureSize=8192
glgpu[0].GLRenderer="Intel(R) HD Graphics"
glgpu[0].GLRendererID=70
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="igdumd64.dll,igd10umd64.dll"
glgpu[0].GLDriverDate="20121126000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20  - Intel Build 8.15.10.2900"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
License Type: Perpetual
Serial number: 91198126390575465095
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\SHORIM~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 96.7G, 41.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342
   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0   
   AdobeOwl.dll   Adobe Owl   5.2.11   
   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619
   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342
   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6   
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTEmu   10.0.0.3BuildVersion: 10.0; BuildDate: Thu Apr 21 2016 3:6:38)   
   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342
   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342
   boost_date_time.dll   photoshopdva   11.1.0   
   boost_filesystem.dll   photoshopdva   11.1.0   
   boost_signals.dll   photoshopdva   11.1.0   
   boost_system.dll   photoshopdva   11.1.0   
   boost_threads.dll   photoshopdva   11.1.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342
   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaudiodevice.dll   photoshopdva   11.1.0   
   dvacore.dll   photoshopdva   11.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   11.1.0   
   dvamediatypes.dll   photoshopdva   11.1.0   
   dvametadata.dll   photoshopdva   11.1.0   
   dvametadataapi.dll   photoshopdva   11.1.0   
   dvametadataui.dll   photoshopdva   11.1.0   
   dvaplayer.dll   photoshopdva   11.1.0   
   dvatransport.dll   photoshopdva   11.1.0   
   dvaui.dll   photoshopdva   11.1.0   
   dvaunittesting.dll   photoshopdva   11.1.0   
   dynamiclink.dll   photoshopdva   11.1.0   
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   igestep30.dll   IGES Reader   9.3.0.113   
   imslib.dll   IMSLib DLL   10.0.0.22   
   JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0   
   LogSession.dll   LogSession   7.4.1.109.46827   
   mediacoreif.dll   photoshopdva   11.1.0   
   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2018   19.1.5   
   Plugin.dll   Adobe Photoshop CC 2018   19.1.5   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87   
   PSArt.dll   Adobe Photoshop CC 2018   19.1.5   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop CC 2018   19.1.5   
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526
   SVGRE.dll   SVGRE   79.586793   79.586793
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16   
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0   
   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Accented Edges 19.1.5 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 19.1.5 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 19.1.5 - from the file “Filter Gallery.8bf”
   Average 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Average.8bf”
   Bas Relief 19.1.5 - from the file “Filter Gallery.8bf”
   BMP 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 10.4 - from the file “Camera Raw.8bi”
   Camera Raw Filter 10.4 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 19.1.5 - from the file “Filter Gallery.8bf”
   Charcoal 19.1.5 - from the file “Filter Gallery.8bf”
   Chrome 19.1.5 - from the file “Filter Gallery.8bf”
   Cineon 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Cineon.8bi”
   Clouds 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Clouds.8bf”
   Collada 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Color Halftone 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 19.1.5 - from the file “Filter Gallery.8bf”
   CompuServe GIF 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Conté Crayon 19.1.5 - from the file “Filter Gallery.8bf”
   Craquelure 19.1.5 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 19.1.5 - from the file “Filter Gallery.8bf”
   Crystallize 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Cutout 19.1.5 - from the file “Filter Gallery.8bf”
   Dark Strokes 19.1.5 - from the file “Filter Gallery.8bf”
   De-Interlace 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Dicom 19.1.5 - from the file “Dicom.8bi”
   Difference Clouds 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Clouds.8bf”
   Diffuse Glow 19.1.5 - from the file “Filter Gallery.8bf”
   Displace 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 19.1.5 - from the file “Filter Gallery.8bf”
   Eazel Acquire 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “EazelAcquire.8ba”
   Entropy 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Export Color Lookup Tables 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Export3DLUT.8be”
   Extrude 19.1.5 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “FastCore.8bx”
   Fibers 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Film Grain 19.1.5 - from the file “Filter Gallery.8bf”
   Filter Gallery 19.1.5 - from the file “Filter Gallery.8bf”
   Flash 3D 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Fresco 19.1.5 - from the file “Filter Gallery.8bf”
   Glass 19.1.5 - from the file “Filter Gallery.8bf”
   Glowing Edges 19.1.5 - from the file “Filter Gallery.8bf”
   Google Earth 4 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Grain 19.1.5 - from the file “Filter Gallery.8bf”
   Graphic Pen 19.1.5 - from the file “Filter Gallery.8bf”
   Halftone Pattern 19.1.5 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 19.1.5 - from the file “HDRMergeUI.8bf”
   HSB/HSL 19.1.5 - from the file “Standard MultiPlugin.8bf”
   IFF Format 19.1.5 - from the file “Standard MultiPlugin.8bf”
   IGES 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Ink Outlines 19.1.5 - from the file “Filter Gallery.8bf”
   JPEG 2000 19.1.5 - from the file “JPEG2000.8bi”
   Kurtosis 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Lens Blur 19.1.5 - from the file “Lens Blur.8bf”
   Lens Correction 19.1.5 - from the file “Lens Correction.8bf”
   Lens Flare 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Liquify 19.1.5 - from the file “Liquify.8bf”
   Matlab Operation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “ChannelPort.8bf”
   Maximum 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Mean 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Measurement Core 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MeasurementCore.8me”
   Median 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Mezzotint 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Minimum 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   MMXCore Routines 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MMXCore.8bx”
   Mosaic Tiles 19.1.5 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MultiProcessor Support.8bx”
   Neon Glow 19.1.5 - from the file “Filter Gallery.8bf”
   Note Paper 19.1.5 - from the file “Filter Gallery.8bf”
   NTSC Colors 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “NTSC Colors.8bf”
   Ocean Ripple 19.1.5 - from the file “Filter Gallery.8bf”
   OpenEXR 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 19.1.5 - from the file “Filter Gallery.8bf”
   Palette Knife 19.1.5 - from the file “Filter Gallery.8bf”
   Patchwork 19.1.5 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 19.1.5 - from the file “Standard MultiPlugin.8bf”
   PCX 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “PCX.8bi”
   Photocopy 19.1.5 - from the file “Filter Gallery.8bf”
   Photoshop 3D Engine 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Photoshop3DEngine.8bi”
   Photoshop Touch 19.0 - from the file “PSDX.8bi”
   Picture Package Filter 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “ChannelPort.8bf”
   Pinch 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Pixar 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Pixar.8bi”
   Plaster 19.1.5 - from the file “Filter Gallery.8bf”
   Plastic Wrap 19.1.5 - from the file “Filter Gallery.8bf”
   PLY 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Pointillize 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “PBM.8bi”
   Poster Edges 19.1.5 - from the file “Filter Gallery.8bf”
   PRC 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Radial Blur 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Radiance 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Radiance.8bi”
   Range 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Render Color Lookup Grid 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Export3DLUT.8be”
   Reticulation 19.1.5 - from the file “Filter Gallery.8bf”
   Ripple 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 19.1.5 - from the file “Filter Gallery.8bf”
   Save for Web 19.1.5 - from the file “Save for Web.8be”
   ScriptingSupport 19.1.5 - from the file “ScriptingSupport.8li”
   Shake Reduction 19.1.5 - from the file “Shake Reduction.8bf”
   Shear 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Skewness 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Smart Blur 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 19.1.5 - from the file “Filter Gallery.8bf”
   Solarize 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Solarize.8bf”
   Spaces 19.1.5 - from the file “Spaces.8li”
   Spatter 19.1.5 - from the file “Filter Gallery.8bf”
   Spherize 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Sponge 19.1.5 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 19.1.5 - from the file “Filter Gallery.8bf”
   Stained Glass 19.1.5 - from the file “Filter Gallery.8bf”
   Stamp 19.1.5 - from the file “Filter Gallery.8bf”
   Standard Deviation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   STL 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Sumi-e 19.1.5 - from the file “Filter Gallery.8bf”
   Summation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Targa 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Texturizer 19.1.5 - from the file “Filter Gallery.8bf”
   Tiles 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 19.1.5 - from the file “Filter Gallery.8bf”
   Twirl 19.1.5 - from the file “Standard MultiPlugin.8bf”
   U3D 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Underpainting 19.1.5 - from the file “Filter Gallery.8bf”
   Vanishing Point 19.1.5 - from the file “VanishingPoint.8bf”
   Variance 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Water Paper 19.1.5 - from the file “Filter Gallery.8bf”
   Watercolor 19.1.5 - from the file “Filter Gallery.8bf”
   Wave 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   WIA Support 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “WIASupport.8li”
   Wind 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “WBMP.8bi”
   ZigZag 19.1.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\purchaseStock.html”
   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\index.html”
   New Document  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\purchaseTypekit.html”
   Start  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.2.1\index.html?v=2.2.1.67”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE
Photo of Shori MN

Shori MN

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Posted 3 months ago

  • 1
Photo of Todd Shaner

Todd Shaner, Champion

  • 1111 Posts
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If 3D functions worked previously then it may be a Windows 10 graphics driver issue. Try updating the Intel HD graphics driver at the below link and make sure 'Use Graphics Processor' is is checked in PS Preferences> Performance> Graphics Processor Settings after the update.

https://downloadcenter.intel.com/product/97502/Graphics-for-6th-Generation-Intel-Processors






Photo of Shori MN

Shori MN

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Thank you Todd Shanner. I tried to update but the process of updating Graphics Processor didnt complete because i got this message " This computer does not meet the minimum requirements for installing the software"
Sir if you have any other idea help me please, i will appreciate.
Photo of Todd Shaner

Todd Shaner, Champion

  • 1111 Posts
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Try the Intel Graphics Drivers "automatic update" at this link and see if that works:

https://www.intel.com/content/www/us/en/support/products/80939/graphics-drivers.html
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14550 Posts
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HD Graphics (integrated cards that share system RAM, generally can't support Photoshop's more advanced GPU features.

Also, note, your driver is nearly 6 years out of date:  glgpu[0].GLDriverDate="20121126000000.000000-000"
(Edited)
Photo of Shori MN

Shori MN

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Sir Jeffrey, you have said "integrated cards that share system RAM, generally can't support Photoshop's more advanced GPU features"
So how can solve my problem?  Should install another HD Graphics so that i can access Photoshop's more advanced GPU features?