Photoshop: "Photoshop has encountered a problem with the display driver, and has temporarily disabled GPU..."

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  • Updated 10 months ago
  • Solved
  • (Edited)
I have Photoshop CS5 extended, and the problem that i am having is with the GPU settings in order to actually use the software. When i load up the software i am greeted with the following message: "Photoshop has encountered a problem with the display driver, and has temporarily disabled GPU enhancements. Check the video card manufactures website for the latest software. GPU enhancements can be enabled in the performance panel of preferences." I then follow the instructions and tick the GPU box, and then go and press ok to finalize the selction. At which point another warning comes up and says that windows had encountered a problem with the software and then it closes it down. Now i have been in touch with with tech support as they left me on the phone for over an hour with not even answering. This issue has been going on since the 30th September so would really be great full if this issue could be resolved.
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richard renshaw

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  • frustrated

Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You need to update your video card driver:

http://blogs.adobe.com/crawlspace/201...
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Nini Lelashvili

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thank you...^_^
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Sharon Lyman

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I did update and still have the same problem!
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Chris Cox

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Your video card driver has some serious bugs, and is returning errors when it should not be.

Update the driver from the GPU maker's website.
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Martin Boh

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Hey there, I have encountered this problem as well. I don't know the cause of it, but there has been one major change in my system. A few weeks ago I started having issues with my GPU, not being recoginsed but I fixed it. Or atleast I think I did. Now howerver I got a second monitor and because it didn't come with an adapter from VGA to DVI (to plug into my GPU) I had to plug it into my CPU. It has now been 2 days and I've been having different issues with adobe products. I've been getting the above mentioned error in photoshop and also an error in Adobe After Effects, both have issues with the GPU and the GPU sniffer (not quite sure what that is). My drivers are all up to date so I don"t know what's causing these issues. 

These are my specs:

CPU: Intel i7-4790 3.60GHz
GPU AMD Radeon R9 270x 
Operating System: Windows 10

Thanks in advance (I know I'm about 2 years late)
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Chris Cox

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The cause is a bug in your video card driver. It sounds like you have an integrated GPU in the system as well, and need to update it's drivers from it's GPU maker's website.
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Sharon Lyman

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won't fix it. I did this and still having the same problem
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Kyle Shover

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I just started having this problem out of the blue about a month ago. Updating my drivers didn't work. GPU Caps Viewer didn't return anything meaningful.

It looks like my error may have had something to do with my Scratch Disk size (Edit > Preferences > Performance), so I just deleted some files. Once my scratch disk got over ~30GB (I have a 120GB SSD) everything was good to go.

YMMV, but Photoshop is now detecting my video card correctly, and the error has stopped.
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Chris Cox

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That would be coincidence - the message comes from the display driver returning an error when it should not, and has no relation to scratch drive space.
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d'angelo ferreri

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Actually my graphics drivers are always up to date and this "tip" fixed my problem also. I too am using an SSD. Maybe it has something to do with that.
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Chris Cox

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No, this error message is about a very specific issue: that the GPU driver has a problem. The GPU driver could have a problem with some disks in your system, but Photoshop posts the error message because the GPU driver returned errors when it should not have.
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Jayme Couch

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My computer started doing this same thing just the other day. I have no idea if it is affecting my Photoshop at all because i'm terrified to even edit a file for fear it will be corrupted or corrupt my other files.

I make textures for 3D models for the program SecondLife, and my computer wont render the models on my screen so i cant texture them.

Texturing these 3D models is how i make a living, so if anyone could help me figure this out, i would be very grateful.

I use windows 7. CS5+extended, and my graphic card is an A6 Vision AMD graphics card.

I checked for graphic card driver updates and there were indeed some updates so i updated my whole catalyst package, restarted my laptop, and it didnt fix anything at all.

No change.

Please help.
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Jayme Couch

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I am not computer Savvy, so you guys are seriously speaking Chinese to me.

Jeffs comment made,..well,.no sense to me at all and was a wall of text..

and configuration change? i..im so lost here.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You need to read the instructions and follow them:

1. Launch Photoshop
2. Choose Help>System Info...
3. Choose [Copy] from the dialog and paste the info in a reply here.
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Jayme Couch

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oh,.my friend Lisa helped me. she said to go to preferances, and then another place and click off a check box and then restart my pc. and that fixed it.
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Rebecca Houser

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Dearest Jeffrey! I am having the same problem...
here is my info:

Adobe Photoshop Version: 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch]) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 8
Processor speed: 3411 MHz
Built-in memory: 10221 MB
Free memory: 3584 MB
Memory available to Photoshop: 9058 MB
Memory used by Photoshop: 74 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Disabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: False.
OpenGL Crash File: Detected.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GTX 770/PCIe/SSE2
Display: 2
Display Bounds:= top: 0, left: 1920, bottom: 1080, right: 3840
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
Video Card Number: 1
Video Card: NVIDIA GeForce GTX 770
Driver Version: 9.18.13.4752
Driver Date: 20150205000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GTX 770
Video Card Memory: -2047 MB
Serial number: 92278773904308191998
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
Temporary file path: C:\Users\Owner\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
F:\, 3.64T, 2.34T free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2010/12/13-23:37:10 64.449933 64.449933
adbeape.dll Adobe APE 2011/01/17-12:03:36 64.452786 64.452786
AdobeLinguistic.dll Adobe Linguisitc Library 5.0.0
AdobeOwl.dll Adobe Owl 2010/06/03-13:43:23 3.0.93 61.433187
AdobeOwlCanvas.dll Adobe Owl Canvas 3.0.68 61.2954
AdobePDFL.dll PDFL 2010/12/13-23:37:10 64.341419 64.341419
AdobePIP.dll Adobe Product Improvement Program 5.5.0.1265
AdobeXMP.dll Adobe XMP Core 5.0 64.140949
AdobeXMPFiles.dll Adobe XMP Files 5.0 64.140949
AdobeXMPScript.dll Adobe XMP Script 5.0 64.140949
adobe_caps.dll Adobe CAPS 4,0,42,0
adobe_OOBE_Launcher.dll Adobe OOBE Launcher 2.0.0.36 (BuildVersion: 2.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
AFlame.dll AFlame 2011/01/10-23:33:35 64.444140 64.444140
AFlamingo.dll AFlamingo 2011/01/10-23:33:35 64.436825 64.436825
AGM.dll AGM 2010/12/13-23:37:10 64.449933 64.449933
ahclient.dll AdobeHelp Dynamic Link Library 1,6,0,20
aif_core.dll AIF 2.0 53.422628
aif_ogl.dll AIF 2.0 53.422628
amtlib.dll AMTLib (64 Bit) 4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
amtservices.dll AMTServices (64 Bit) 4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
ARE.dll ARE 2010/12/13-23:37:10 64.449933 64.449933
asneu.dll AsnEndUser Dynamic Link Library 1, 7, 0, 1
AXE8SharedExpat.dll AXE8SharedExpat 2011/01/10-23:33:35 64.436825 64.436825
AXEDOMCore.dll AXEDOMCore 2011/01/10-23:33:35 64.436825 64.436825
Bib.dll BIB 2010/12/13-23:37:10 64.449933 64.449933
BIBUtils.dll BIBUtils 2010/12/13-23:37:10 64.449933 64.449933
boost_threads.dll DVA Product 5.0.0
cg.dll NVIDIA Cg Runtime 2.0.0015
cgGL.dll NVIDIA Cg Runtime 2.0.0015
CoolType.dll CoolType 2010/12/13-23:37:10 64.449933 64.449933
data_flow.dll AIF 2.0 53.422628
dvaadameve.dll DVA Product 5.0.0
dvacore.dll DVA Product 5.0.0
dvaui.dll DVA Product 5.0.0
ExtendScript.dll ExtendScript 2011/01/17-17:14:10 61.452840 61.452840
FileInfo.dll Adobe XMP FileInfo 5.0 64.140949
icucnv36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
icudt36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
image_flow.dll AIF 2.0 53.422628
image_runtime.dll AIF 2.0 53.422628
JP2KLib.dll JP2KLib 2010/12/13-23:37:10 64.181312 64.181312
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1263
MPS.dll MPS 2010/12/13-23:37:10 64.450375 64.450375
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS5.1 CS5.1
Plugin.dll Adobe Photoshop CS5 CS5
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 2.5.0.232
PSArt.dll Adobe Photoshop CS5.1 CS5.1
PSViews.dll Adobe Photoshop CS5.1 CS5.1
SCCore.dll ScCore 2011/01/17-17:14:10 61.452840 61.452840
tbb.dll Threading Building Blocks 2, 1, 2009, 0201
TfFontMgr.dll FontMgr 9.3.0.113
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WRServices.dll WRServices Thursday January 21 2010 12:13:3 Build 0.11423 0.11423
wu3d.dll U3D Writer 9.3.0.113

Installed plug-ins:
3D Studio 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Accented Edges 12.0
ADM 3.11x01
Angled Strokes 12.0
Average 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Bas Relief 12.0
BMP 12.0.2
Camera Raw 6.7
Chalk & Charcoal 12.0
Charcoal 12.0
Chrome 12.0
Cineon 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Collada 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Color Halftone 12.0.2
Colored Pencil 12.0
CompuServe GIF 12.0.2
Conté Crayon 12.0
Craquelure 12.0
Crop and Straighten Photos 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Crop and Straighten Photos Filter 12.0.2
Crosshatch 12.0
Crystallize 12.0.2
Cutout 12.0
Dark Strokes 12.0
De-Interlace 12.0.2
Dicom 12.0
Difference Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Diffuse Glow 12.0
Displace 12.0.2
Dry Brush 12.0
Eazel Acquire 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Embed Watermark 4.0
Entropy 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Extrude 12.0.2
FastCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Fibers 12.0.2
Film Grain 12.0
Filter Gallery 12.0
Fresco 12.0
Glass 12.0
Glowing Edges 12.0
Google Earth 4 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Grain 12.0
Graphic Pen 12.0
Halftone Pattern 12.0
HDRMergeUI 12.0
IFF Format 12.0.2
Ink Outlines 12.0
JPEG 2000 2.0
Kurtosis 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Lens Blur 12.0
Lens Correction 12.0.2
Lens Flare 12.0.2
Lighting Effects 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Liquify 12.0.1
Matlab Operation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Maximum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Mean 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Measurement Core 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Median 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Mezzotint 12.0.2
Minimum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
MMXCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Mosaic Tiles 12.0
Multiprocessor Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Neon Glow 12.0
Note Paper 12.0
NTSC Colors 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Ocean Ripple 12.0
OpenEXR 12.0.2
Paint Daubs 12.0
Palette Knife 12.0
Patchwork 12.0
Paths to Illustrator 12.0.2
PCX 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Photocopy 12.0
Photoshop 3D Engine 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Picture Package Filter 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Pinch 12.0.2
Pixar 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Plaster 12.0
Plastic Wrap 12.0
PNG 12.0.2
Pointillize 12.0.2
Polar Coordinates 12.0.2
Portable Bit Map 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Poster Edges 12.0
Radial Blur 12.0.2
Radiance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Range 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Read Watermark 4.0
Reticulation 12.0
Ripple 12.0.2
Rough Pastels 12.0
Save for Web & Devices 12.0
ScriptingSupport 12.1
Shear 12.0.2
Skewness 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Smart Blur 12.0.2
Smudge Stick 12.0
Solarize 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Spatter 12.0
Spherize 12.0.2
Sponge 12.0
Sprayed Strokes 12.0
Stained Glass 12.0
Stamp 12.0
Standard Deviation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Sumi-e 12.0
Summation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Targa 12.0.2
Texturizer 12.0
Tiles 12.0.2
Torn Edges 12.0
Twirl 12.0.2
U3D 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Underpainting 12.0
Vanishing Point 12.0
Variance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Variations 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Water Paper 12.0
Watercolor 12.0
Wave 12.0.2
Wavefront|OBJ 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
WIA Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Wind 12.0.2
Wireless Bitmap 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
ZigZag 12.0.2
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
iStockphoto
Access CS Live
Flash
Kuler
CS Review
Installed TWAIN devices: NONE
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Als Stars Net

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Adobe Photoshop Version: 2015.1 20151114.r.301 2015/11/14:23:59:59 CL 1053036  x64
Operating System: Windows 7 64-bit
Version: 7 SP1
System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 2793 MHz
Built-in memory: 4095 MB
Free memory: 2136 MB
Memory available to Photoshop: 3387 MB
Memory used by Photoshop: 70 %
Modifier Palette: Disabled.
Design Space: Disabled.
Artboards: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Disabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1360
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="NVIDIA GeForce GT 520"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="10.18.13.6839"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GT 520/PCIe/SSE2"
glgpu[0].GLRendererID=4160
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20160602000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.1 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=1024
clgpu[0].CLName="GeForce GT 520"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="368.39"
clgpu[0].CUDASupported=1
clgpu[0].CUDAVersion="8.0.0"
clgpu[0].CLBandwidth=8.17913e+009
clgpu[0].CLCompute=44.5675
License Type: Perpetual
Serial number: 91198709403270006793
Feature::photoshop/extended: ON
Feature::photoshop/standard: ON
Feature::photoshop/trial: OFF
Feature::32-Bit Layers: ON
Feature::CountTool: ON
Feature::Acrobat3D: ON
Feature::Measurement: ON
Feature::MATLAB: ON
Feature::VanishingPointMeasurement: ON
Feature::VanishingPoint3DSExport: ON
Feature::VanishingPointDXFExport: ON
Feature::Dicom: ON
Feature::VideoLayers: ON
Feature::Timeline: ON
Feature::ExtendedMenuBar: ON
Feature::3DPrint App: ON
Feature::ImageStack Creation: ON
Feature::ImageStack Editing: ON
Feature::32-Bit Painting: ON
Feature::ACRFilterAllowed: ON
Feature::ACRFilterAvailable: ON
Feature::ExportAssetsQueueFeature: OFF
Feature::Creative Cloud Staging: OFF
Feature::3DMultitonePrinting: OFF
Feature::Artboards: ON
Feature::Playground: OFF
Feature::Chording Palette: OFF
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
Temporary file path: C:\Users\SERVER\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 102,5G, 29,1G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2015/09/09-18:52:48   79.567158   79.567158
   AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.
   AdobeLinguistic.dll   Adobe Linguisitc Library   9.0.0  
   AdobeOwl.dll   Adobe Owl   5.2.9  
   AdobePDFL.dll   PDFL 2015/09/12-01:10:45   79.156620   79.156620
   AdobePIP.dll   Adobe Product Improvement Program   7.3.1.70  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.566705   79.566705
   AdobeXMP.dll   Adobe XMP Core 2015/09/10-01:10:20   79.158325   79.158325
   AdobeXMPFiles.dll   Adobe XMP Files 2015/09/10-01:10:20   79.158325   79.158325
   AdobeXMPScript.dll   Adobe XMP Script 2015/09/10-01:10:20   79.158325   79.158325
   adobe_caps.dll   Adobe CAPS   9,0,0,28  
   AGM.dll   AGM 2015/09/09-18:52:48   79.567158   79.567158
   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  
   AIDE.dll   AIDE 2015/10/15-11:58:31   79.568000   79.568000
   amtlib.dll   AMTLib (64 Bit)   9.0.0.89BuildVersion: 9.0; BuildDate: Tue Aug 25 2015 7:30:38)   1.000000
   ARE.dll   ARE 2015/09/09-18:52:48   79.567158   79.567158
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2015/09/09-18:52:48   79.567158   79.567158
   BIBUtils.dll   BIBUtils 2015/09/09-18:52:48   79.567158   79.567158
   boost_date_time.dll   photoshopdva   8.0.0  
   boost_signals.dll   photoshopdva   8.0.0  
   boost_system.dll   photoshopdva   8.0.0  
   boost_threads.dll   photoshopdva   8.0.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CIT.dll   Adobe CIT   2.3.7.33275   2.3.7.33275
   CITThreading.dll   Adobe CITThreading   2.3.7.33275   2.3.7.33275
   CoolType.dll   CoolType 2015/09/09-18:52:48   79.567158   79.567158
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaudiodevice.dll   photoshopdva   8.0.0  
   dvacore.dll   photoshopdva   8.0.0  
   dvamarshal.dll   photoshopdva   8.0.0  
   dvamediatypes.dll   photoshopdva   8.0.0  
   dvametadata.dll   photoshopdva   8.0.0  
   dvametadataapi.dll   photoshopdva   8.0.0  
   dvametadataui.dll   photoshopdva   8.0.0  
   dvaplayer.dll   photoshopdva   8.0.0  
   dvatransport.dll   photoshopdva   8.0.0  
   dvaui.dll   photoshopdva   8.0.0  
   dvaunittesting.dll   photoshopdva   8.0.0  
   dynamiclink.dll   photoshopdva   8.0.0  
   ExtendScript.dll   ExtendScript 2015/04/17-16:55:22   80.1017022   80.1017022
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   igestep30.dll   IGES Reader   9.3.0.113  
   imslib.dll   IMSLib DLL   9.0.1.14  
   JP2KLib.dll   JP2KLib 2015/08/14-01:13:58   79.258941   79.258941
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   LogSession.dll   LogSession   7.3.1.70  
   manta.dll   Manta   1.   1.
   mediacoreif.dll   photoshopdva   8.0.0  
   MPS.dll   MPS 2015/08/14-01:13:58   79.566687   79.566687
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CC 2015   16.1  
   Plugin.dll   Adobe Photoshop CC 2015   16.1  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   6.1.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   6.1.0.157  
   PSArt.dll   Adobe Photoshop CC 2015   16.1  
   PSViews.dll   Adobe Photoshop CC 2015   16.1  
   SCCore.dll   ScCore 2015/04/17-16:55:22   80.1017022   80.1017022
   SVGRE.dll   SVGRE   79.566690   79.566690
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 3, 2015, 0408  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 3, 2015, 0408  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   updaternotifications.dll   Adobe Updater Notifications Library   9.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   9.0.0.15
   VulcanControl.dll   Vulcan Application Control Library   5.2.0.35  
   VulcanMessage5.dll   Vulcan Message Library   5.2.0.35  
   WRServices.dll   WRServices Fri Jul 31 2015 07:50:10   Build 0.21834   0.21834
   wu3d.dll   U3D Writer   9.3.0.113  


Required plug-ins:

   3D Studio 16.1 (2015.1 x001 x003)
   Accented Edges 16.1
   Adaptive Wide Angle 16.1
   Angled Strokes 16.1
   Average 16.1 (2015.1 x001 x003)
   Bas Relief 16.1
   BMP 16.1
   Camera Raw 9.3
   Camera Raw Filter 9.3
   Chalk & Charcoal 16.1
   Charcoal 16.1
   Chrome 16.1
   Cineon 16.1 (2015.1 x001 x003)
   Clouds 16.1 (2015.1 x001 x003)
   Collada 16.1 (2015.1 x001 x003)
   Color Halftone 16.1
   Colored Pencil 16.1
   CompuServe GIF 16.1
   Conté Crayon 16.1
   Craquelure 16.1
   Crop and Straighten Photos 16.1 (2015.1 x001 x003)
   Crop and Straighten Photos Filter 16.1
   Crosshatch 16.1
   Crystallize 16.1
   Cutout 16.1
   Dark Strokes 16.1
   De-Interlace 16.1
   Dicom 16.1
   Difference Clouds 16.1 (2015.1 x001 x003)
   Diffuse Glow 16.1
   Displace 16.1
   Dry Brush 16.1
   Eazel Acquire 16.1 (2015.1 x001 x003)
   Entropy 16.1 (2015.1 x001 x003)
   Export Color Lookup Tables NO VERSION
   Extrude 16.1
   FastCore Routines 16.1 (2015.1 x001 x003)
   Fibers 16.1
   Film Grain 16.1
   Filter Gallery 16.1
   Flash 3D 16.1 (2015.1 x001 x003)
   Fresco 16.1
   Glass 16.1
   Glowing Edges 16.1
   Google Earth 4 16.1 (2015.1 x001 x003)
   Grain 16.1
   Graphic Pen 16.1
   Halftone Pattern 16.1
   HDRMergeUI 16.1
   HSB/HSL 16.1
   IFF Format 16.1
   IGES 16.1 (2015.1 x001 x003)
   Ink Outlines 16.1
   JPEG 2000 16.1
   Kurtosis 16.1 (2015.1 x001 x003)
   Lens Blur 16.1
   Lens Correction 16.1
   Lens Flare 16.1
   Liquify 16.1
   Matlab Operation 16.1 (2015.1 x001 x003)
   Maximum 16.1 (2015.1 x001 x003)
   Mean 16.1 (2015.1 x001 x003)
   Measurement Core 16.1 (2015.1 x001 x003)
   Median 16.1 (2015.1 x001 x003)
   Mezzotint 16.1
   Minimum 16.1 (2015.1 x001 x003)
   MMXCore Routines 16.1 (2015.1 x001 x003)
   Mosaic Tiles 16.1
   Multiprocessor Support 16.1 (2015.1 x001 x003)
   Neon Glow 16.1
   Note Paper 16.1
   NTSC Colors 16.1 (2015.1 x001 x003)
   Ocean Ripple 16.1
   OpenEXR 16.1
   Paint Daubs 16.1
   Palette Knife 16.1
   Patchwork 16.1
   Paths to Illustrator 16.1
   PCX 16.1 (2015.1 x001 x003)
   Photocopy 16.1
   Photoshop 3D Engine 16.1 (2015.1 x001 x003)
   Photoshop Touch 14.0
   Picture Package Filter 16.1 (2015.1 x001 x003)
   Pinch 16.1
   Pixar 16.1 (2015.1 x001 x003)
   Plaster 16.1
   Plastic Wrap 16.1
   PLY 16.1 (2015.1 x001 x003)
   PNG 16.1
   Pointillize 16.1
   Polar Coordinates 16.1
   Portable Bit Map 16.1 (2015.1 x001 x003)
   Poster Edges 16.1
   PRC 16.1 (2015.1 x001 x003)
   Radial Blur 16.1
   Radiance 16.1 (2015.1 x001 x003)
   Range 16.1 (2015.1 x001 x003)
   Render Color Lookup Grid NO VERSION
   Reticulation 16.1
   Ripple 16.1
   Rough Pastels 16.1
   Save for Web 16.1
   ScriptingSupport 16.1
   Shake Reduction 16.1
   Shear 16.1
   Skewness 16.1 (2015.1 x001 x003)
   Smart Blur 16.1
   Smudge Stick 16.1
   Solarize 16.1 (2015.1 x001 x003)
   Spaces 16.1
   Spatter 16.1
   Spherize 16.1
   Sponge 16.1
   Sprayed Strokes 16.1
   Stained Glass 16.1
   Stamp 16.1
   Standard Deviation 16.1 (2015.1 x001 x003)
   STL 16.1 (2015.1 x001 x003)
   Sumi-e 16.1
   Summation 16.1 (2015.1 x001 x003)
   Targa 16.1
   Texturizer 16.1
   Tiles 16.1
   Torn Edges 16.1
   Twirl 16.1
   U3D 16.1 (2015.1 x001 x003)
   Underpainting 16.1
   Vanishing Point 16.1
   Variance 16.1 (2015.1 x001 x003)
   Virtual Reality Modeling Language | VRML 16.1 (2015.1 x001 x003)
   Water Paper 16.1
   Watercolor 16.1
   Wave 16.1
   Wavefront|OBJ 16.1 (2015.1 x001 x003)
   WIA Support 16.1 (2015.1 x001 x003)
   Wind 16.1
   Wireless Bitmap 16.1 (2015.1 x001 x003)
   ZigZag 16.1

Optional and third party plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   Recent Files  1.0.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html
   Libraries  2.1.24
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
   Start  1.0.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html
   Adobe Color Themes  6.1.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
   Export As  2.4.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
   Device Preview  1.1.3
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
   Welcome  1.0.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.photoshop.welcome\index.html
   Share on Behance  3.0.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
   com.adobe.preview.loader  1.1.3
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html
   Export As  2.4.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

Installed TWAIN devices: NONE
Photo of Susan Debbie

Susan Debbie

  • 2 Posts
  • 0 Reply Likes
I just had the same problem start on my HP computer, can you assist me?

Adobe Photoshop Version: 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch]) x64Operating System: Windows NT
Version: 6.2 
System architecture: AMD CPU Family:15, Model:0, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 2
Processor speed: 3593 MHz
Built-in memory: 5580 MB
Free memory: 3429 MB
Memory available to Photoshop: 4784 MB
Memory used by Photoshop: 60 %
Image tile size: 132K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: False.
OpenGL Crash File: Not Detected.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: AMD Radeon HD 7540D
Display: 1
Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920 
Video Card Number: 1
Video Card: AMD Radeon HD 7540D
Driver Version: 13.152.1.1000
Driver Date: 20130910000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: AMD Radeon HD 7540D
Video Card Memory: 512 MB
Serial number: 92628548232711434862
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
Temporary file path: C:\Users\Susan\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 909.9G, 818.2G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2010/12/13-23:37:10   64.449933   64.449933
   adbeape.dll   Adobe APE 2011/01/17-12:03:36   64.452786   64.452786
   AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0   
   AdobeOwl.dll   Adobe Owl 2010/06/03-13:43:23   3.0.93   61.433187
   AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954
   AdobePDFL.dll   PDFL 2010/12/13-23:37:10   64.341419   64.341419
   AdobePIP.dll   Adobe Product Improvement Program   5.5.0.1265   
   AdobeXMP.dll   Adobe XMP Core   5.0   64.140949
   AdobeXMPFiles.dll   Adobe XMP Files   5.0   64.140949
   AdobeXMPScript.dll   Adobe XMP Script   5.0   64.140949
   adobe_caps.dll   Adobe CAPS   4,0,42,0   
   adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   2.0.0.36 (BuildVersion: 2.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000
   AFlame.dll   AFlame 2011/01/10-23:33:35   64.444140   64.444140
   AFlamingo.dll   AFlamingo 2011/01/10-23:33:35   64.436825   64.436825
   AGM.dll   AGM 2010/12/13-23:37:10   64.449933   64.449933
   ahclient.dll    AdobeHelp Dynamic Link Library   1,6,0,20   
   aif_core.dll   AIF   2.0   53.422628
   aif_ogl.dll   AIF   2.0   53.422628
   amtlib.dll   AMTLib (64 Bit)   4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000
   amtservices.dll   AMTServices (64 Bit)   4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000
   ARE.dll   ARE 2010/12/13-23:37:10   64.449933   64.449933
   asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1   
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/01/10-23:33:35   64.436825   64.436825
   AXEDOMCore.dll   AXEDOMCore 2011/01/10-23:33:35   64.436825   64.436825
   Bib.dll   BIB 2010/12/13-23:37:10   64.449933   64.449933
   BIBUtils.dll   BIBUtils 2010/12/13-23:37:10   64.449933   64.449933
   boost_threads.dll   DVA Product   5.0.0   
   cg.dll   NVIDIA Cg Runtime   2.0.0015   
   cgGL.dll   NVIDIA Cg Runtime   2.0.0015   
   CoolType.dll   CoolType 2010/12/13-23:37:10   64.449933   64.449933
   data_flow.dll   AIF   2.0   53.422628
   dvaadameve.dll   DVA Product   5.0.0   
   dvacore.dll   DVA Product   5.0.0   
   dvaui.dll   DVA Product   5.0.0   
   ExtendScript.dll   ExtendScript 2011/01/17-17:14:10   61.452840   61.452840
   FileInfo.dll   Adobe XMP FileInfo   5.0   64.140949
   icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896   
   icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896   
   image_flow.dll   AIF   2.0   53.422628
   image_runtime.dll   AIF   2.0   53.422628
   JP2KLib.dll   JP2KLib 2010/12/13-23:37:10   64.181312   64.181312
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0   
   LogSession.dll   LogSession   2.1.2.1263   
   MPS.dll   MPS 2010/12/13-23:37:10   64.450375   64.450375
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428   
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.8387   
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428   
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.8387   
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428   
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.8387   
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CS5.1   CS5.1   
   Plugin.dll   Adobe Photoshop CS5   CS5   
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   2.5.0.232   
   PSArt.dll   Adobe Photoshop CS5.1   CS5.1   
   PSViews.dll   Adobe Photoshop CS5.1   CS5.1   
   SCCore.dll   ScCore 2011/01/17-17:14:10   61.452840   61.452840
   tbb.dll   Threading Building Blocks   2, 1, 2009, 0201   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   updaternotifications.dll   Adobe Updater Notifications Library   2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   2.0.0.15
   WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423
   wu3d.dll   U3D Writer   9.3.0.113   

Installed plug-ins:
   3D Studio 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Accented Edges 12.0
   ADM 3.11x01
   Angled Strokes 12.0
   Average 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Bas Relief 12.0
   BMP 12.0.2
   Camera Raw 6.7
   Chalk & Charcoal 12.0
   Charcoal 12.0
   Chrome 12.0
   Cineon 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Collada 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Color Halftone 12.0.2
   Colored Pencil 12.0
   CompuServe GIF 12.0.2
   Conté Crayon 12.0
   Craquelure 12.0
   Crop and Straighten Photos 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Crop and Straighten Photos Filter 12.0.2
   Crosshatch 12.0
   Crystallize 12.0.2
   Cutout 12.0
   Dark Strokes 12.0
   De-Interlace 12.0.2
   Dicom 12.0
   Difference Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Diffuse Glow 12.0
   Displace 12.0.2
   Dry Brush 12.0
   Eazel Acquire 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Embed Watermark 4.0
   Entropy 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Extrude 12.0.2
   FastCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Fibers 12.0.2
   Film Grain 12.0
   Filter Gallery 12.0
   Fresco 12.0
   Glass 12.0
   Glowing Edges 12.0
   Google Earth 4 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Grain 12.0
   Graphic Pen 12.0
   Halftone Pattern 12.0
   HDRMergeUI 12.0
   IFF Format 12.0.2
   Ink Outlines 12.0
   JPEG 2000 2.0
   Kurtosis 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Lens Blur 12.0
   Lens Correction 12.0.2
   Lens Flare 12.0.2
   Lighting Effects 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Liquify 12.0.1
   Matlab Operation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Maximum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Mean 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Measurement Core 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Median 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Mezzotint 12.0.2
   Minimum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   MMXCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Mosaic Tiles 12.0
   Multiprocessor Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Neon Glow 12.0
   Note Paper 12.0
   NTSC Colors 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Ocean Ripple 12.0
   OpenEXR 12.0.2
   Paint Daubs 12.0
   Palette Knife 12.0
   Patchwork 12.0
   Paths to Illustrator 12.0.2
   PCX 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Photocopy 12.0
   Photoshop 3D Engine 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Picture Package Filter 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Pinch 12.0.2
   Pixar 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Plaster 12.0
   Plastic Wrap 12.0
   PNG 12.0.2
   Pointillize 12.0.2
   Polar Coordinates 12.0.2
   Portable Bit Map 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Poster Edges 12.0
   Radial Blur 12.0.2
   Radiance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Range 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Read Watermark 4.0
   Reticulation 12.0
   Ripple 12.0.2
   Rough Pastels 12.0
   Save for Web & Devices 12.0
   ScriptingSupport 12.1
   Shear 12.0.2
   Skewness 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Smart Blur 12.0.2
   Smudge Stick 12.0
   Solarize 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Spatter 12.0
   Spherize 12.0.2
   Sponge 12.0
   Sprayed Strokes 12.0
   Stained Glass 12.0
   Stamp 12.0
   Standard Deviation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Sumi-e 12.0
   Summation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Targa 12.0.2
   Texturizer 12.0
   Tiles 12.0.2
   Torn Edges 12.0
   Twirl 12.0.2
   U3D 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Underpainting 12.0
   Vanishing Point 12.0
   Variance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Variations 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Water Paper 12.0
   Watercolor 12.0
   Wave 12.0.2
   Wavefront|OBJ 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   WIA Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Wind 12.0.2
   Wireless Bitmap 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   ZigZag 12.0.2
Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
   Access CS Live
   CS Review
Installed TWAIN devices: NONE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14089 Posts
  • 1747 Reply Likes
Your driver is really out of date. Just go to amd.com and update your graphics driver.
Photo of Susan Debbie

Susan Debbie

  • 2 Posts
  • 0 Reply Likes
thank you, that worked!
Photo of Lilly la Leaker

Lilly la Leaker

  • 1 Post
  • 0 Reply Likes
oh jeffrey i also have same problem in photoshop cs 6 extended. it says we have encounter a problem in your display driver.
system info
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1
System architecture: Intel CPU Family:6, Model:15, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 2194 MHz
Built-in memory: 2038 MB
Free memory: 730 MB
Memory available to Photoshop: 1637 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
The GPU Sniffer crashed on 12/17/2016 at 1:05:09 PM
Display: 1
Display Bounds:=  top: 0, left: 0, bottom: 864, right: 1152
No video card detected
Serial number: Tryout Version
Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\
Temporary file path: C:\Users\jhon\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 48.8G, 25.1G free
Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
   AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  
   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   6,0,29,0  
   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
   boost_date_time.dll   DVA Product   6.0.0  
   boost_signals.dll   DVA Product   6.0.0  
   boost_system.dll   DVA Product   6.0.0  
   boost_threads.dll   DVA Product   6.0.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0  
   dvacore.dll   DVA Product   6.0.0  
   dvamarshal.dll   DVA Product   6.0.0  
   dvamediatypes.dll   DVA Product   6.0.0  
   dvaplayer.dll   DVA Product   6.0.0  
   dvatransport.dll   DVA Product   6.0.0  
   dvaunittesting.dll   DVA Product   6.0.0  
   dynamiclink.dll   DVA Product   6.0.0  
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libeay32.dll   The OpenSSL Toolkit   0.9.8g  
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
   LogSession.dll   LogSession   2.1.2.1640  
   mediacoreif.dll   DVA Product   6.0.0  
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
   msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
   msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CS6   CS6  
   Plugin.dll   Adobe Photoshop CS6   CS6  
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  
   PSArt.dll   Adobe Photoshop CS6   CS6  
   PSViews.dll   Adobe Photoshop CS6   CS6  
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
   ssleay32.dll   The OpenSSL Toolkit   0.9.8g  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
   wu3d.dll   U3D Writer   9.3.0.113  


Required plug-ins:

   3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   ADM 3.11x01
   Angled Strokes 13.0
   Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Bas Relief 13.0
   BMP 13.0
   Camera Raw 7.0
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Dicom 13.0
   Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Embed Watermark 4.0
   Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Extrude 13.0
   FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Fibers 13.0
   Film Grain 13.0
   Filter Gallery 13.0
   Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Fresco 13.0
   Glass 13.0
   Glowing Edges 13.0
   Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Mezzotint 13.0
   Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Photocopy 13.0
   Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Pinch 13.0
   Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Plaster 13.0
   Plastic Wrap 13.0
   PNG 13.0
   Pointillize 13.0
   Polar Coordinates 13.0
   Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
   Rough Pastels 13.0
   Save for Web 13.0
   ScriptingSupport 13.0.1
   Shear 13.0
   Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Smart Blur 13.0
   Smudge Stick 13.0
   Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Sumi-e 13.0
   Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Underpainting 13.0
   Vanishing Point 13.0
   Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Wind 13.0
   Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   ZigZag 13.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE



i upated my driver but also it shows same problem