GPU Not Supported in Lightroom

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  • Updated 10 months ago
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Since the latest LR and PS updates my Nvidia GeForce 770 GPU is said to be unsupported in LR while it is still supported in PS. Here are the pertinent sections of the system information from both programs:

LR Sysinfo snippet:

Lightroom Classic version: 8.4 [ 201908011719-03751b60 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 7  - Business Edition
Version: 6.1.7601
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.4 GHz
Built-in memory: 32707.9 MB
Real memory available to Lightroom: 32707.9 MB
Real memory used by Lightroom: 855.9 MB (2.6%)
Virtual memory used by Lightroom: 921.8 MB
GDI objects count: 702
USER objects count: 2039
Process handles count: 1544
Memory cache size: 67.7MB
Internal Camera Raw version: 11.4 [ 273 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 229MB / 16353MB (1%)
Camera Raw real memory: 230MB / 32707MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
Check OpenGL support: Failed

PS Sysinfo snippet:

Adobe Photoshop Version: 20.0.6 20190724.r.80 2019/07/24: 1207344  x64
Number of Launches: 88
Operating System: Windows 7 64-bit
Version: 7 SP1 6.1.7601.24499
System architecture: Intel CPU Family:6, Model:14, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3400 MHz
Built-in memory: 32708 MB
Free memory: 20967 MB
Memory available to Photoshop: 29952 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920

OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.

The GeForce 770 GPU is OpenGL compliant and supports most, if not all DirectX 12 functionality, depending on the reference source. I've seen a lot of chatter regarding GPU support or lack thereof since the last LR update. I'm posting this information with the hope that it will illuminate or help resolve some of the issues surrounding GPU support in LR. 

Photo of JC


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Posted 10 months ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Windows 7 does not support DirectX 12. While your video card may support this, your Operating System does not. You should be able to obtain full functionality by upgrading Windows to 10. 

Photoshop and Lightroom have different GPU requirements. However, the Camera Raw plugin and Lightroom share GPU requirements.  For full functionality in the Camera Raw Plugin and Lightroom you need a greater spec than is required for other aspects of Photoshop.  
Photo of JC


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Thanks for your comments Rick. I was aware of the fact that Win 7 does not support DirectX 12. The GeForce 770 worked with previous versions of LR. So with the latest release Adobe must have removed DirectX 11 support and/or increased the OpenGL requirements without informing its customers. A little more transparency might have help reduce the high level of confusion as noted on this forum by all the posts on this topic.

Alas, I will be upgrading to Win 10 later this year. It is uncertain until then as to whether I will also need to upgrade my GPU.

Thanks again.