LIGHTROOM CC - GPU Device: Not available

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I have been troubleshooting LRCC(6) since the day it was released last year.  It freezes my system and I have to hard restart. I have been told on the forums that it is a hardware/driver issue.  However, I replaced my Intel 4600 GPU with a Nvidia GT 740 (at a cost of $200 with the only reason that I wanted LRCC to work) and get the EXACT same problem.  LRCC will crash after about 5-10 of use.  LR5 works on my system fine.  I am tired of paying for LRCC and not using it. I have been troubleshooting lists upon lists of ideas in the forums and nothing is working.  The one thing that I do notice different is that LR5 says GPU Device: D3D.  LRCC says GPU device: not available.  LRCC is passing the OpenGL test.  Is there a reason these are different?  It is the only thing I can come up with at this point.  I am out of options.  I think I have literally been through every single suggestion on every forum post.  Also, I haven't tested it on my new GPU card, but PS would freeze my system the same way when I used the spot healing tool.  Maybe the problems are related? HELP!!!  I also should add that I replaced the power supply as well.
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Sarah Luczak

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  • FRUSTRATED

Posted 2 years ago

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Chris Cox

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Lightroom crashing is a vastly different problem from the entire system freezing  (which does have to be an OS, driver, or hardware problem).

Check the system info log from Lightroom to see what it knows about your GPU. There still may be a driver issue (especially if old drivers are still active).   Yes, they should be different, since LR6 uses the GPU heavily and LR5 did not. LR6 has also added a lot of additional error checking to prevent problems caused by bad GPUs and bad drivers.
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Sarah Luczak

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Here is what LRCC system info says:
Lightroom version: CC 2015.4 [ 1060496 ]
License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.4 GHz
Built-in memory: 24528.8 MB
Real memory available to Lightroom: 24528.8 MB
Real memory used by Lightroom: 573.2 MB (2.3%)
Virtual memory used by Lightroom: 527.9 MB
Memory cache size: 91.3 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX,AVX2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info:
GeForce GT 740/PCIe/SSE2
Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 361.75
Renderer: GeForce GT 740/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler
Lightroom version: CC 2015.4 [ 1060496 ]
License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.4 GHz
Built-in memory: 24528.8 MB
Real memory available to Lightroom: 24528.8 MB
Real memory used by Lightroom: 582.6 MB (2.3%)
Virtual memory used by Lightroom: 536.4 MB
Memory cache size: 91.3 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX,AVX2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

OGLEnabled: true
GPUDevice: not available
Direct2DEnabled: false

Build: Uninitialized
AudioDeviceSampleRate: 44100AudioDeviceNumberOfChannels: 2AudioDeviceName: Speakers / Headphones (IDT High Definition Audio CODEC)
AudioDeviceIOBlockSize: 1024 Video Memory : 0 Revision : 0 Subsystem : 0 Device : 8cAdapter #2: Vendor : 1414 Video Memory : 4026 Revision : a1 Subsystem : 37483842 Device : fc8Adapter #1: Vendor : 10deConfig.lua flags: None2) ShootProof1)
Athentech Perfectly Clear v2Installed Plugins: Settings Folder: C:\Users\Owner\AppData\Roaming\Adobe\LightroomLibrary Path: C:\Users\Owner\Lightroom\Lightroom Catalog-4.lrcatApplication folder: C:\Program Files\Adobe\Adobe LightroomLanguageVersion: 3.30 NVIDIA via Cg compilerRenderer: GeForce GT 740/PCIe/SSE2Version: 3.3.0 NVIDIA 361.75Vendor: NVIDIA CorporationCheck OpenGL support: PassedGeForce GT 740/PCIe/SSE2Graphics Processor Info:




Here is what LR5 says:

Lightroom version: 5.7.1 [994254]
License type: Creative Cloud
Operating system: Windows 8.1 Home Premium Edition
Version: 6.3 [9600]
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.4 GHz
Built-in memory: 24528.8 MB
Real memory available to Lightroom: 24528.8 MB
Real memory used by Lightroom: 726.0 MB (2.9%)
Virtual memory used by Lightroom: 700.3 MB
Memory cache size: 261.5 MB
Maximum thread count used by Camera Raw: 4
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080




Version: 10de:0fc8:37483842:00a1VendorID: 4318Vendor: NvidiaShaderModel: 11.1Renderer: NVIDIA GeForce GT 740O
GLEnabled: true
MaxTexture2DSize: 8192
GPUDevice: D3D


Direct2DEnabled: false

CardID: 4040Build: UninitializedAudioDeviceSampleRate: 44100AudioDeviceNumberOfChannels: 2AudioDeviceName: Speakers / Headphones (IDT High Definition Audio CODEC)AudioDeviceIOBlockSize: 1024 Video Memory : 0 Revision : 0 Subsystem : 0 Device : 8cAdapter #2: Vendor : 1414 Video Memory : 4026 Revision : a1 Subsystem : 37483842 Device : fc8Adapter #1: Vendor : 10deConfig.lua flags: None7) Nikon Tether Plugin6) Leica Tether Plugin5) Flickr4) Facebook3) Canon Tether Plugin2) Behance1) Athentech Perfectly Clear v2Installed Plugins: Settings Folder: C:\Users\Owner\AppData\Roaming\Adobe\LightroomLibrary Path: C:\Users\Owner\Lightroom\Lightroom 5 Catalog.lrcatApplication folder: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1



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The main differences I see (other than the things LRCC is checking that LR5 didn't):

1)LR5 thinks I am on Win 8.1 even though I am on 10.  I have rolled back LRCC to think it is on 8 and it hasn't helped, and my first install of LRCC was before Win

2) LR5 is showing D3D under GPUDevice while LRCC is showing not available.


I don't really know what other OS, driver,or hardware problem I could have.  Replacing the GPU did nothing and the problem is identical on both cards.  PSU didn't help.  Ran the windows memory diagnostic with no problems.  I have plenty of RAM.  My system has been cleaned and is not overheating. 

The thing I can think of is this D3D (direct3d) issue between Windows and LRCC?  Which may make sense because photoshop only has a problem on the spot healing brush because it is relying on the graphics make the pixel changes?  The other tools in PS work fine.  And LR seems fine on the Library Module.  It is just when it goes into Develop and starts getting more into the manipulation of the file that there is a problem.

I appreciate your help.  I really am getting to a roadblock on options on what to do. 
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Sarah Luczak

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I spent most of my day working on this again.  After rolling back drivers, doing clean driver re-installs, etc., I decided to try the recommendation that someone else had about using the 2015.1.1 version. So far, it is working.  I can't say with 100% confidence, but I have had it going in the Develop module for about 20-25 minutes.  This is longer than the normal use of 5-10 minutes before a crash.  I am going to get my catalog imported and see how it goes.  Can you tell me what the difference between this version and a current version? Maybe it will help me figure out what is causing the freeze/hard crash.  Also, it is interesting that the early versions installed LRCC as Windows 8.1 (on my Win 10 machine). The more recent LRCC versions will install as Windows 10.  LR5 is showing as a Windows 8 machine (as shown above).  Any coincidence that the 2 versions I have working both think that this is a Win 8 machine when it is actually a 10?