Elements: Gmail not validating

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  • Problem
  • Updated 3 years ago
  • (Edited)
I have defined my internet providers info in Email under Preferences no problem.
I try to validate my Gmail account and it fails validation. Say check email address and password. Both are valid. Still can't send pictures using email parameter.

Also once a email profile name as been defined even without any other data fill it can't be deleted!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Jean-Pierre LaRocque

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  • very frustrated

Posted 3 years ago

  • 2
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Jean-Pierre LaRocque

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I also have Windows Live Mail and I tried to download my Gmail folders and it comes back saying that my Server rejected the Userid and/or password and the download failed. That tells me that you need a Gmail server possibly for this to function!!!!????
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Anwesha, Employee

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Please refer to article: http://helpx.adobe.com/elements-organizer/kb/email-configuration-elements-organizer.html
If you have 2-step authentication enabled for your gmail account, you would have to use App specific password to validate your gmail profile in EO. <please find detailed steps in the article>

Thanks,
Anwesha
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Jean-Pierre LaRocque

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What is two step authentication.
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Anwesha, Employee

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Two step authentication is an enhanced verification technique used now a days for signing into gmail.
For more details see:
https://www.google.com/landing/2step/
You can check you GMAIL Account settings to see if 2-step authentication is enabled for your account.
Meanwhile, we would also advise you to give a look to this article:
http://helpx.adobe.com/elements-organizer/using/share-files-via-email.html
This will guide you through the steps of setting up an email profile in EO.
(Edited)
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Jean-Pierre LaRocque

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Two step authentication is not activated, also parm. Convert to JPEG is always check and cannot be unchecked,speak to Kush! Thank you. JP