Bridge: Getting a continuous error message while installing ACC: "creative cloud is needed to resolve this issue" Repair doesn't work. Any ideas?

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  • Updated 3 months ago
  • (Edited)
Hi, I am experiencing this continuous error while installing the ACC-app. I followed all suggestions on the Adobe Forum and have had someone from Adobe support trying to fix the problem, without succes.

In the meantime I have deleted everything from Adobe from my computer, in order to do a fresh install of Adobe Creative Cloud, Bridge and Photoshop. But I'm still facing this error and now I don't have access to Photoshop and Bridge...

When installing Photoshop or Bridge separately using the direct download links from Adobe, I get "error 1" :-( 

Anyone knows a workaround? Thanks.

EDIT:
For completion, these are the steps I have tried, without success.
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

am expe
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Roy Bisschops

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  • desperate

Posted 3 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I've asked a senior agent to reach out to you to try and resolve.
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Roy Bisschops

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@Jeffrey, thanks.
I don't know about the status of this forum in respect to adobe, but you haven't heard from a senior agent?
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Roy Bisschops

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To everyone who is facing this same issue: today I found my solution, which I have not read on any Adobe help or support page: I killed my running antivirus software in task manager (in my case the software is from Panda Security), and now I was able to install the ACC-app, Bridge and Photoshop without any problem.

Too bad I already uninstalled everything from Adobe, which I now had to reinstall. What an absolute waste of time...