Elements Organizer: Choose device to import images from.

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  • Problem
  • Updated 8 years ago
  • (Edited)
This would probable be listed as a RFE.
Product: Potoshop Elements 9 but also saw on Elements 4.
Window: Organizer
Select menu item: File->Get Photos and Videos->From Camera or Card Reader.
When Download window comes up the user has to again specify to select "From Camera or Card Reader". The user should only have to select "From Camera or Card Reader." in the Organizer or the Download window not both places.
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Gary Vanderlinden

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Posted 8 years ago

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Brett N, Official Rep

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When you choose to get photos and videos from a camera or card reader, you have to choose the device you are importing from on a list of available devices. You may only have one such device or only one currently plugged in, but we give you the benefit of the doubt by letting you choose. Once you have made a choice and imported files, your settings will be saved and remembered. The next time you go to import, it will assume you want to import from that last device.

Also, it shouldn't say "From Camera or Card Reader" again. It should list the device in question by name. For example, if you have a Nikon D3000 camera plugged in, you should have "D3000" listed. If your device is not listed by name, there is a communication issue with your device. Try updating the device drivers from the manufacturer's web site. Try a different method of connection or different cord.

A screen shot could prove helpful.