Get none of the premium upgrades that I pay for

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  • Problem
  • Updated 1 month ago
I have paid for and am subscribed to the premium edition but I have none of those features. And have asked and reasked for help and get no where. On the phone the call always “ends” after being on hold for 45+ minutes.
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BethandJesse Waugh

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  • so frustrated

Posted 1 month ago

  • 1
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JOHN NIELSEN

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Which version of Photoshop do you have? Have you tried clicking on "Updates" in the Help menu?
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Johan Elzenga, Champion

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AFAIK, the 'Premium Edition' is Lightroom CC for the iPhone with a subscription to cloud storage. So what are the features you expect and don't have?
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Barry Young, Director of Engineering, Lightroom products

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If this is for Lightroom mobile on iOS, please check that you have a valid subscription on the Apple account. https://support.apple.com/en-us/HT202039

Can you confirm that it's still valid?

If your subscription on iOS is valid we can look at your account to troubleshoot.

Barry
(Edited)