Genius MousePen i608X Pen Tablet bug when used with Photoshop

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  • Problem
  • Updated 4 years ago
  • (Edited)
Dear Adobe

I have a problem when using the Genius MousePen i608X Pen Tablet with Photoshop CC 2014, the cursor
will jump automatically and will draw a strait line to left of the screen after clicking
right button to access brush tool bar, same as other tools

we attach sample image:

Please Fix this bug. we have now have 30 Pen tabs that cant be use in our multimedia lab because of this problem.

Computer spec
Acer Aspire 4743G
Intel Core i5-480M
6gb DDR3 Ram
500gb HDD
Nvidia Geforce GT 540M

Software :Adobe Photoshop CC 2014.2.2 64bit
Input Hardware : Graphic Tablet MousePen i608X Serial: 34C8721330001

Operating System: Windows 7 64bit Sp1

Bought: March 20, 2015 (Octagon Computer Store)

STI College Philippines

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John Denver Falculan

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  • frustrated

Posted 4 years ago

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Chris Cox

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Photoshop is just using the coordinates that it gets from the OS, which come from the driver software. You need to contact Genius and see if they have a driver update to fix that bug.

Unfortunately, Adobe cannot fix bugs in your tablet driver software.