Photoshop CC: Generator crashes Photoshop whenever tries to generate assets on hidden layers

  • 3
  • Problem
  • Updated 4 years ago
  • In Progress
  • (Edited)
If I go to Generate > Image Assets while I have some assets on hidden layers, Photoshop will crash.



I have to unhide all layers for Generator to work properly.
Photo of B.O.B.

B.O.B.

  • 28 Posts
  • 1 Reply Like
  • frustrated

Posted 5 years ago

  • 3
Photo of Stefan Ixenmaier

Stefan Ixenmaier

  • 14 Posts
  • 2 Reply Likes
i noticed a similar problem with hidden layers: photoshop isn't crashing in my case, but it will generate images different than expected:

i.e. for a layer named "image@2x.png, 50% image.png" it will create two identical sized images instead of a big and a small one if the layer is hidden. if you unhide the layer, everything works like expected.
Photo of Tim Riot

Tim Riot, Employee

  • 8 Posts
  • 2 Reply Likes
Hey Stefan & B.O.B,

Could each of you send me a PSD which illustrates your problem? I've tried what you guys suggested and am unable to reproduce, so I want to be sure I'm not missing something!

Cheers,
Tim Riot
timriot@adobe.com
Senior lead user experience designer for Photoshop & product owner of Adobe Generator
Photo of B.O.B.

B.O.B.

  • 28 Posts
  • 1 Reply Like
Hey, Tim.

I've stopped using Generator because of the bug I described. Now, to my surprise, I can't reproduce the bug. Hidden layers are correctly generating assets.

The feature is still buggy, though. Photoshop crashed twice randomly while trying to reproduce the bug.
Photo of Tim Riot

Tim Riot, Employee

  • 8 Posts
  • 2 Reply Likes
Hi B.O.B,

If Adobe crash reporter comes up when PS crashes, it would be very helpful for us if you would submit the crash log, so that we can track down the problem.

Otherwise, if you're up for it, you could send me the file you're experiencing the crash with.

Thanks!
Tim
timriot@adobe.com
Photo of B.O.B.

B.O.B.

  • 28 Posts
  • 1 Reply Like
I always submit the crash report. I'll keep doing it. Thanks.
Photo of Tim Riot

Tim Riot, Employee

  • 8 Posts
  • 2 Reply Likes
Hey B.O.B,

As I mentioned to Gordon, we recently released an update to Generator in Photoshop 15.0. Could you take a look at see if you're still experiencing crashes?

Cheers,
Tim
Photo of B.O.B.

B.O.B.

  • 28 Posts
  • 1 Reply Like
No crashes here. I'm using Photoshop CC 2014 and everything seems fine.
Photo of Gordon Clines

Gordon Clines

  • 1 Post
  • 0 Reply Likes
Just started having this same problem today. Unhiding the problem layers seemed to resolve the issue, but that's not an optimal solution for me. Let me know if you need a PSD or anything.
Photo of Tim Riot

Tim Riot, Employee

  • 8 Posts
  • 2 Reply Likes
Howdy Gordon!

We recently released a new version of PS (15.0), in which we completely rewrote Generator. Are you using the latest version of Photoshop? If not, I'd suggest downloading that first, before we try anything else.

If you are using the latest PS, please send a link to your PSD to timriot@adobe.com.

Cheers,
Tim