Photoshop 2018: Generator error "There is a problem with Generator. Please quit Photoshop and try again. If the problem persists remove any third-party plugins or try reinstalling Photoshop"

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  • Updated 3 days ago
  • (Edited)
We are having issues with our students using Photoshop 2018. When they launch Photoshop as non admins they receive the  following error message on launch of the software and exporting the document.

"There is a problem with Generator. Please quit Photoshop and try again. If the problem persists remove any third-party plugins or try reinstalling Photoshop"

I have an ongoing call logged with Adobe support earlier this month and they are still investigating this. I've also tried the latest June version today without any luck.

If I install the archived Photoshop 2017 the students have no issues using the software and exporting their work. We've paid for the latest version so ideally want this working.

I thought I would post on here to see if anyone else is having this issue or recommend a fix
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Alison Burke

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Posted 2 weeks ago

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Steve

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Here is a link to a thread that may be helpful. It is somewhat long. Near the end it recommends checking and changing the registry because the Documents folder is pointing to a non-existant drive. There may be an alternative to modifying the registry. I have not had this error with my PSE 2018 so can't personally verify this. It's probably worth a try.

Open File Explorer. You should see a Quick Access section in the panel on the left. Documents, Pictures, Video, Downloads, Desktop will lbe listed there. Try clicking Documents, etc. Do you get an error with any of these? If so, right click that named folder in the Quick Access section (it must be the folder in Quick Access). Click properties. In Properties there is a Location tab. Click that. You will see a panel that allows you to move the named document folder to another Location. See https://www.dummies.com/computers/ope...
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Kyle Cline

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i am having the same problem with imac.  above suggestion doesn't apply.  contacted phone support who spent an hour with no resolution.
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Alison Burke

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I've spent a few hours with support and didn't get anywhere so they've escalated it.

Folder redirections work fine for admins its only non-admins that receive this generator error in 2018. 2017 works perfectly fine for admins and non-admin students with folder redirections.

Hopefully adobe come back to me, the  call has been logged with them since early June and last update I received was last week about it being escalated. Not happy with the support so far.
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Steve

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The following may only apply to Windows.

If only non-admins receive the generator error, it may be that the permissions on a file or folder are set to admins only or restricted to a named user. Try running Photoshop 2018 as an admin from one of the students logins. 

Type Photoshop in the search box and you should see Photoshop 2018 at the top of the results. Right click on "Adobe Photoshop CC 2018" and select Run as Admin. If you do not see the error, then it is a permissions problem. 

If you really need to run Photoshop 2018 now and not wait until Adobe or someone finds the problematic file / folder there is a (not great) option. Set Photoshop CC 2018 to Run as Admin as a default. To do this login to an Admin Account and find the executable for Photoshop CC 2018. It is likely at C:\Program Files\Adobe\Adobe Photoshop CC 2018. Right Click the exe file and select Properties, Compatibility tab, click 'Change Settings for All Users'. Then click on the Run As Admin checkbox and click OK. See the second screenshot below.  This would need to be done on each machine.



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Alison Burke

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Gone thorough all the permissions with Adobe support. I'll wait for Adobe to come back to me.
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Steve

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A tough problem. Please post the solution when it's found.
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Alison Burke

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After spending another 2hrs with their senior support this is what they have said.

"I would like to inform you that our Application is not Supported on Domain, hence you are getting this error. I would suggest you to use Photoshop cc 2017. 

You can also use these self-help resources to help resolve your case"

Pretty poor from Adobe I guess I will have to install 2017 which runs fine on a windows domain for non admins. I've never had issues in the past running older versions of photoshop on windows domain with non admins.
Their senior support  also said it could be a bug which may be fixed in a future update.
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David Converse

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Not supported on domain? Is the application installed locally? Photoshop 2018 works just fine with Active Directory logins on a domain. My guess is that you have the computers locked down too tightly (speaking as a long-time IT guy.)
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Alison Burke

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Application is installed locally. All permissions were checked by adobe support. Photoshop 2018 only runs ok as "run as administrator" or localdmin without the generator error. I can't have school kids having admin rights. Photoshop 2017 works fine for non admins as well as Serif photo software that we have installed on these PCs. Hopefully future updates will fix this generator error issue adobe thinks it could be a bug with the folder re-directions.
(Edited)
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Sam Gannaway, Employee

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Hi Alison,

Please replicate the issue then zip this folder of log files:
[user home folder] \AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Generator\logs

With any luck, we'll get a error to investigate there.

Thanks, 
Sam
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Alison Burke

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The generator folder is not there as per screenshot. There is however a folder called logs that has a debug.log file in there with no content.