Lightroom Classic: FTP transfer failed with message 'an unknown error occurred' 8/21/18

  • 2
  • Problem
  • Updated 4 weeks ago
  • In Progress
  • (Edited)
This worked up until last week. I have verified the login credentials via filezilla, which works perfectly. I have also contacted my web host, and they have said that the error that they see on their end is that Lightroom is using an outdated sftp protocol, which is no longer considered secure, and is no longer supported on their server.

 

The sftp requirements for my host are listed here:

https://wpengine.com/support/sftp/

 

I am running the latest version of lightroom classic CC. I appreciate your help in getting this issue resolved quickly. I have also try deleting the preset and making a new one with no change. Thank you.
Photo of Christina Gressianu

Christina Gressianu

  • 2 Posts
  • 0 Reply Likes
  • annoyed

Posted 3 months ago

  • 2
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 4277 Posts
  • 814 Reply Likes
There were some under the hood changes in Lightroom 7.5, released earlier today. Please install it, and see if you have the same FTP issues. Let me know if you do and I can raise a bug with the team. 
Photo of Stan B.

Stan B.

  • 4 Posts
  • 0 Reply Likes
I'm having the same issue... even with 7.5.

I tried switching to regular ftp... no better.

Let me know if you would like any additional information from me.
Photo of Stan B.

Stan B.

  • 4 Posts
  • 0 Reply Likes
Also, the password entry is no longer masked (e.g., "********"). That seems to have happened in an earlier version and was not fixed in 7.5.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 4277 Posts
  • 814 Reply Likes
Stan, I am able to see the error message you are when I use SFTP but not when I use FTP. I will log that as a bug. However, my password is still covered with dots so I cannot duplicate that. 
Photo of Stan B.

Stan B.

  • 4 Posts
  • 0 Reply Likes
Thanks for the follow-up, Rikk.

To clarify, while the transfer also fails with ftp, the error I get is different:
  An error occurred sending the file : invalid login
This is true whether I specify 'Passive' or 'Enhanced Passive.'

This happens every time at the 50% mark, which I'm guessing is when Lightroom starts writing files on the web server?

In all cases, I'm pasting my password from a safe, so it's not like I'm fat-fingering it.
Photo of Stan B.

Stan B.

  • 4 Posts
  • 0 Reply Likes
Hi, Rikk.

Any chance this was fixed in 8.0?

I'd test it myself, but upgrading for me also involves an OS upgrade, which I'd prefer not to do as I have issues with Windows 10.

Thanks,
Stan

P.S. - Not sure why Adobe chose to support Windows 7, but not Windows 8.1 Pro with this release.  Grr!

Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 4277 Posts
  • 814 Reply Likes
This bug came in too late for the 8.0 cycle.