Elements: Problem using Adobe Download Assistant

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Adobe Download Assistant will not load on MACBook Pro. Error says it needs a different version of Adobe Air. Downloaded Adobe AIR 3.1 and it will not install it says it needs a different version version of Adobe Air. Why does Adobe AIR need Adobe AIR? Its a vicious circle. I am trying to get a free trial of the adobe photoshop elements on the Mac, because my purchased version quit working on my PC and I do not have the disk or serial number I loaded it from. So now I am using the MAC Pixelmator instead of ADOBE!
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Mike Premo

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  • frustrated

Posted 7 years ago

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Brett N, Official Rep

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Official Response
You can try fixing your AIR installation using this guide: Troubleshoot AIR installation | Mac OS