Photoshop Elements: Frozen Marching Ants

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
A selection of marching ants behaves normally, but after a while the marching ants stop marching - yet the selection remains activated and can be treated as normal
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Nielen Schaefer

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version are you on? What product/version are you using? Photoshop CS5? Photoshop Elements 10?

If it's either of the above, I'd bet the problem is an outdated video card driver.

Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver. GPU and OpenGL support | Photoshop CS4, CS5: http://adobe.ly/OpenGL
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Nielen Schaefer

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Thanks Jeffrey Tranberry; I have updated my original Radeon x300, 256MB video card for a modern GeForce 1024MB card. The problem of the frozen ants seems to have been solved.
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Nielen Schaefer

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Hi, I have three problems with Elements 9, loaded into Windows XP. (I previously used Elements 6 for seven years, and in all that time had no problems at all)!

1. When I make a selection - with the Magic Wand or any other selection tool - the marching ants move in the normal, very visible way, but then, after variable times, they suddenly freeze up. The area within the selection however can still be manipulated as per usual. Jeffery Tranberry, who replied to my first query some days ago, suggested that I needed to upgrade my graphics card, which I have now done (Radeon x300 replaced with a new Nvidia GeForce 520 GT) but the problem remains!

2. When I open the Type Tool, and then scroll down the list of fonts, the list flickers annoyingly with horizontal white patches. When I stop scrolling the list stabilizes. (I was hoping the new graphics card would solve this problem but it hasn't).

3. When a photograph is first loaded into the Editor Workspace, it lies under any floating palettes that might be present (eg Undo History, Layers, etc) which is the way it should be because the palettes then continue to be useable. But then, for no reason that I can analyze, the situation suddenly changes with the photograph showing over the palette, hides it from further easy use.

HELP

This reply was created from a merged topic originally titled
Photoshop Elements 9: Problems times Three.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Nielen, Sorry, I didn't say to upgrade your card. I said to update your card *Driver* - it sounds like this is still a problem with your new card. You just need to update the video card driver by going to either the nVidia site or the ATI/AMD site)
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Nielen Schaefer

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Hi Jeffrey Tranberry

After a bit of a struggle, I have at last updated/installed the latest driver (nvidia 285.58) for the Graphics card (Ge Force 520 GT) on my Windows XP computer.
But this had absolutely no effect the difficulties with Elements 9 - the problems remain ! ! !
1. Marching ants occasionally freeze and stop marching!
2. With the Type Tool open, the list of Fonts flicker as they are scrolled.
3. A photograph opened on the Editor screen lies over and hides any floating palettes that I need to use.

Please help
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Nielen, Well this is conundrum. Can you post a screen shot of issue 3? That may give us more clues.

Also, can you post your system info? Launch Photoshop Elements. Choose Help>System Info... and copy and paste the text here.
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Nielen Schaefer

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Hi Jeffrey
Have discovered that the Phystx System Software portion of my Nvidia driver was not properly loaded, which it now is. Who knows whether this will help for the frozen marching ants? It has done nothing for the flickering Type Font list. I have emailed you the Elements Help System Info you requested - to the email address noreply.photoshop_family@getsatisfact.... Hope it arrives.
A soon as item 3 problem recurs I will send you a Screen Shot of it.
Keep well,
Nielen
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Nielen Schaefer

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Hi Jeffrey Tranberry,

Thanks for your continued interest in my Elements 9 problems.
You requested that I save my Elements 9 System Info, as well as a screen shot of my problem 'number 3' (photograph overlying and hiding floating palettes).
I have done this (saved now as Word Documents on my Desktop).

How do I mail them to you?
Via the address: noreply.photoshop_family@getsatisfact...
Or, do you have a direct email address.
Or, do I (somehow) post them via this web site - you will need to tell me how to do this.

Go well
Nielen
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PECourtejoie, Champion

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Nielen, most noreply email addresses are not watched. You can post your system info here, but omit the serial number.
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Nielen Schaefer

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Thanks for your emailed reply (same wording as above).

Apologies for my IT ignorance, but I don't know how to "post" my documents "here".
I have three separate Word documents on my Desktop that I want to send you (one the system-info and two of screen-shots). If I COPY one of them, and then try to PASTE it on this Photoshop-Family page - or into your email page - I cannot do so (there is no PASTE option visible).
And what is a Serial Number?

Where to from here? (!)
Nielen
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Nielen, I sent you an email with directions on how to email me. Let me know if you got it and replied. Sometimes attachments get hung in SPAM.
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Nielen Schaefer

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Hi Jeffrey

Yes I did receive your contact email address, thank you.

My reply was posted 27 January, and included three attachments:
System information of my computer.
Screen-shot of the Polygonal tool.
Screen-shot of a photograph overlying floating palettes.

Looking forward to your professional comments
sincerely
Nielen