From Lightroom 5.4 Adobe Photoshop CC cannot be opened because of a problem

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  • Problem
  • Updated 4 years ago
Hi,

When in Lightroom 5.4 cc, i cannot modify a photo in Photoshop cc. i get this message:
“Adobe Photoshop CC cannot be opened because of a problem. Check with the developer to make sure Adobe Photoshop CC works with this version of OSX. You may need to reinstall the application. Be sure to install any available updates for the application and OS X”

Lightroom, Photoshop and Mavericks are up to date.
i uninstalled Photoshop and Lightroom and deleted all prefs; then i reinstalled Photoshop and Lightroom and reboot the computer, but the message is still there. i never had that before and really don't know what to do.

Please, help... i cannot work :-(
Thx in advance!

PS: 1) i also created a new admin account to make a test. The problem is exactly the same.
2) As it was possible to send a report to Apple with the description of the problem, i did it and here is a copy of it:

Process: Adobe Photoshop CC [2442]
Path: /Volumes/VOLUME/_CCC Archives/*/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Identifier: com.adobe.Photoshop
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [207]
Responsible: Adobe Photoshop CC [2442]
User ID: 501

Date/Time: 2014-04-09 15:06:11.386 +0300
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: 244BEAA6-2EE0-18ED-2EA6-84762543602E

Sleep/Wake UUID: 531F19D8-BDB7-45EC-B263-79A43CAFE289

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/libtbb.dylib
Referenced from: /Volumes/VOLUME/_CCC Archives/*/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Reason: image not found

Binary Images:
0x7fff6398c000 - 0x7fff639bf817 dyld (239.4) /usr/lib/dyld

Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 6 GB, SMC 1.30f1
Graphics: NVIDIA GeForce 8800 GS, NVIDIA GeForce 8800 GS, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x48594D503132355336344352382D53362020
Memory Module: BANK 1/DIMM1, 4 GB, DDR2 SDRAM, 800 MHz, 0x2C00000000000000, 0x31364854463531323634485A2D3830304331
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HDS721010KLA330, 1 TB
Parallel ATA Device: MATSHITADVD-R UJ-875
USB Device: Keyboard Hub
USB Device: ET-0405A-UV2.0-3
USB Device: Apple Keyboard
USB Device: Built-in iSight
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
FireWire Device: My Book, WD, Up to 800 Mb/sec
Thunderbolt Bus:
Photo of arnaud du jardin

arnaud du jardin

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Posted 4 years ago

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Photo of Chris Cox

Chris Cox

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Your Photoshop installation is corrupted - missing a couple of necessary files.

Uninstall and reinstall Photoshop.
Photo of arnaud du jardin

arnaud du jardin

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Thx for your answer Chris.
i did reinstall 3 times yet... problem still there.
what are the missing files?