From Lightroom CC: Adobe Photoshop CC 2015 cannot be opened because of a problem

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  • Problem
  • Updated 4 years ago
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This conversation has been merged. Please reference the main conversation: Lightroom: "Edit in PS 2014" opens PS 2014 in Wrong Location

Whenever I try to edit a photo from lightroom using Photoshop (by pressing command-E), I get an error stating Adobe Photoshop CC 2015 cannot be opened because of a problem. I have tried uninstalling and reinstalling both Photoshop and Lightroom, but the error persists. I can edit if I start Photoshop first, and then, from Lightroom, press command-E.

Here are the problem details and system configuration:

Process: Adobe Photoshop CC 2015 [63083]
Path: /Volumes/VOLUME/_CCC SafetyNet/*/Adobe Photoshop CC 2015.app/Contents/MacOS/Adobe Photoshop CC 2015
Identifier: com.adobe.Photoshop
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop CC 2015 [63083]
User ID: 501

Date/Time: 2015-09-30 18:27:46.738 -0500
OS Version: Mac OS X 10.10.5 (14F27)
Report Version: 11
Anonymous UUID: DE4016F7-7980-DF15-C53A-355DFCF79AE0

Sleep/Wake UUID: 6E6AF816-B394-4683-8C58-C51FFCCFF946

Time Awake Since Boot: 150000 seconds
Time Since Wake: 670 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/aif.framework/Versions/A/aif
Referenced from: /Volumes/VOLUME/_CCC SafetyNet/*/Adobe Photoshop CC 2015.app/Contents/MacOS/Adobe Photoshop CC 2015
Reason: no suitable image found. Did find:
/Volumes/Cinderella/_CCC SafetyNet/2015-08-16 (August 16) 19-52-05/Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/MacOS/../Frameworks/aif.framework/Versions/A/aif: code signature invalid for '/Volumes/Cinderella/_CCC SafetyNet/2015-08-16 (August 16) 19-52-05/Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/MacOS/../Frameworks/aif.framework/Versions/A/aif'

/Volumes/Cinderella/_CCC SafetyNet/2015-08-16 (August 16) 19-52-05/Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/MacOS/../Frameworks/aif.framework/Versions/A/aif: code signature invalid for '/Volumes/Cinderella/_CCC SafetyNet/2015-08-16 (August 16) 19-52-05/Applicat

Binary Images:
0x7fff6ceac000 - 0x7fff6cee2887 dyld (353.2.3) /usr/lib/dyld
0x7fff86e99000 - 0x7fff86ee8ff7 com.apple.opencl (2.4.2 - 2.4.2) /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

Model: MacBookPro8,2, BootROM MBP81.0047.B2A, 4 processors, Intel Core i7, 2 GHz, 16 GB, SMC 1.69f4
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In
Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en3
Serial ATA Device: HGST HTS721010A9E630, 1 TB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: USB 2.0 Hub [MTT]
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: USB Receiver
USB Device: Backup+ Desk
USB Device: USB 2.0 Hub
USB Device: LaCie Hard Drive USB
USB Device: IR Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1
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Tim

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  • frustrated

Posted 4 years ago

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Chris Cox

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It looks like you might be accidentally trying to launch a copy of Photoshop that's on a backup volume "Volumes/Cinderella/_CCC SafetyNet/2015-08-16 (August 16) 19-52-05/" -- that is a case of the OS getting confused about where the application lives, versus copies on backup volumes. And the copy on the backup volume is not complete (missing files) because of the way it has been backed up.
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Tim

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Ok, but how do I fix this?

I'm pressing command-E, so Lightroom is selecting that copy on the backup. How do I point Lightroom to the Photoshop in my Applicaitons folder?
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Chris Cox

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I don't think Lightroom has a way to specify which copy of Photoshop should run.

Launching the correct version of Photoshop should tell the OS and Creative Cloud tools that the latest version is the one you just launched - but you may be seeing a problem with the database of file associations (it fails to update, and thinks that the only available copy of Photoshop is the one on your backup volume).

First, try launching the right version of Photoshop, exiting Photoshop, then launching Lightroom.

You can also try changing the file type association to point to the correct version of Photoshop like this: http://osxdaily.com/2011/02/01/change...

If those don't work, I'll need to talk to the Lightroom engineers about how they locate the version of Photoshop to launch (do they depend on the OS, Creative Cloud, or something else)?
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Tim

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I'm not sure how Lightroom ever got pointed to the backup copy. It originally worked, and this problem started about a week ago with no changes in the installation.

I got it fixed, but here's what I had to do:

1) Detach backup volume so the location of Photoshop on that drive could not be referenced;
2) delete com.adobe.Photoshop.plist from my ~/library/preferences folder;
3) uninstall and reinstall Photoshop;
4) launch Lightroom
5) from Lightroom, select "Edit in Photoshop" from the menu; and
6) after Photoshop launched, verify that a new com.adobe.Photoshop.plist file was written to ~/library/preferences.

Thanks for your help. I never would have noticed that report indicating Lightroom pointing to my backup directory without you.
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Victoria Bampton - Lightroom Queen, Champion

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The plist may well have been involved - see here: https://helpx.adobe.com/x-productkb/m...
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Tim

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The post that Victoria cites is where I got the aides for the procedure I followed.
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Chris Cox

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Weird - the plist doesn't contain the path to the application, just OS settings about dialog sizes and last opened directories. But perhaps resetting that forces the OS to reset some related information stored elsewhere.
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Victoria Bampton - Lightroom Queen, Champion

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That would make sense. This problem with it picking up the wrong application is usually caused by the backup being newer than the original installation. It seems to pick the most recent version of the app by file date.
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Chris Cox

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According to Apple's documentation, it should be the last launched version. But launching it off a backup volume is definitely a bug in the OS code. Guess we'll have to add that to the big pile of Apple bug reports.

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