Photoshop CC: Frequent Save as problems and crashes on windows 7

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  • Updated 4 years ago
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My photoshop CC is very unstable, and I get this bug very often (several times a day in a day's work). Basically it starts by beign unable to save as, as some part of the menu (the windows explorer part most time) disappears so I am unable to assign a different name. There is no way I can save as without restarting photoshop which can be problematic. And then Sometimes it just crashes if I attempt more to save as, or when opening some files after haing that bug. I also get sometime problems with tools where even though i select another tool and the icon changes it still performs the action of the previous tool...Any ideas what s the problem? I ve had this for a couple of months since I switched to this new computer and to photoshop cc, tried reinstalling the whole system, tested my memory ect...
It s a major problem and I lose time and money like this.

I m working on a dell precision laptop (M4800) with 16 gigs of ram, i7 4800 MQ , and nvidia K1100M, running windows 7 64 bits.

Thanks
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antoineB

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Posted 5 years ago

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Chris Cox

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That sounds like you've got some system extension or utility messing with the OS save dialog. You need to check your system for what utilities or applications might modify the OS save dialog, then try disabling those utilities.
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antoineB

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Thanks Chris, Any precision on how to proceed to identify these? I guess there are a lot of processes running, although not that many extra app that I specifically installed. Oh and here s a crash report I saved once, if there could be any hint in there:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 14.1.2.427
Application Timestamp: 524002c6
Fault Module Name: Photoshop.exe
Fault Module Version: 14.1.2.427
Fault Module Timestamp: 524002c6
Exception Code: c0000005
Exception Offset: 00000000015326f5
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: d550
Additional Information 2: d550f28403662cce574f474236ce9e17
Additional Information 3: 506f
Additional Information 4: 506f46fb70b07fa992f75208f073d8f9
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Chris Cox

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That says it crashed in Photoshop -- but Photoshop isn't too active in the OS open/save dialogs. And it doesn't sound like crashes I've seen in the crash reports, or from other users.

I'd still guess you have something modifying the OS open/save dialogs, and it triggers the crash.
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antoineB

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It's quite a recent machine, could it be that adobe has problems with some of the most recent hardware if the driver/photoshop interaction is buggy or something?
What kind of application would be more likely to modify OS open/save dialogs? Drivers? or nothing in particular?
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Chris Cox

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No, unless you've got a driver that has bugs and you haven't updated it.

Utility programs tend to be rather explicit about modifying the open/save dialogs. The ones that aren't obvious would be codecs and shell extensions that create thumbnails for different file types.
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antoineB

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Ok I've been trying to uninstall anything unecessary, disabling shell extensions ect.. no luck so far. I've notice also that when the save as and open commands are not working, I also get these 2 things:

Save for web is not working and giving me the following error message:
"Could not complete the export command because of a disk error"
Mini bridge cannot load as well and says:
"Cannot complete the command because he extension cannot be loaded"

Is there somewhere where we can download previous versions of photoshop as CC suscribers? I tought I could try CS6 as photoshop CC is the only soft I have problems with on this machine, even adobe's flash cc worked fine.
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antoineB

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Doesn t get better... Some days I get these multiple crashes in a row when trying to open a file, straight after photoshop loaded the file. I usually have to resart the computer, sometimes twice.
The crash reports are then as follows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 14.2.0.515
Application Timestamp: 52a8330b
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.325
Fault Module Timestamp: 4df2bcac
Exception Code: 40000015
Exception Offset: 00000000000761c9
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 030b
Additional Information 2: 030b2a2813f57dacfd543932d9e68455
Additional Information 3: ef05
Additional Information 4: ef05ef38a092017c1dec6023389d725b

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followed by another one:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 14.2.0.515
Application Timestamp: 52a8330b
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb1677
Exception Code: c06d007e
Exception Offset: 000000000000940d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: a3a2
Additional Information 2: a3a22b23303acd6654d53a705e91a8e4
Additional Information 3: 5308
Additional Information 4: 5308d8fefedbfe4fa23a942feeb76e14

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antoineB

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or this one again at startup:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 14.2.0.515
Application Timestamp: 52a8330b
Fault Module Name: Photoshop.exe
Fault Module Version: 14.2.0.515
Fault Module Timestamp: 52a8330b
Exception Code: c0000005
Exception Offset: 0000000001601fc5
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: d550
Additional Information 2: d550f28403662cce574f474236ce9e17
Additional Information 3: a488
Additional Information 4: a4880fb34ea9e25720011b3625d427c7

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antoineB

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Turns out Comodo firewall was causing system errors on my computer.
Never had problems with comodo and photoshop on previous machines, but uninstalling it (not just disabling it ) solved the problem right away!