Freezes Up

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  • Problem
  • Updated 7 years ago
I have PS CS5

I've been getting this statement, then its freezes up and goes down, Please Help


Microsoft Visual C++ Runtime Library
Runtime Error!

Program: C:\Program Files\Adobe\Adobe Photoshop CS5\Photoshop.exe

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
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Bill Baldwin

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Posted 7 years ago

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Photo of Chris Cox

Chris Cox

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That "statement" is a crash. We'd need additional information to figure out the cause. The name of the faulting module would help.

First thing: have you installed all the updates?

Second: have you tried disabling all third party plugins?

Third: have you updated your video card drivers from the GPU maker's web site? (updating through Microsoft won't get it)