Photoshop 2015.5: Freezes while saving to network drive

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  • Updated 2 years ago
  • (Edited)
Since updating from whatever came before it, to 2015.5, whenever I save a file to our network drive, it hangs. I'm pretty sure it's the update causing it, since I've eliminated other issues:

 - Monitored RAM/CPU usage (all fine)
 - Saving to a local drive (no issues)
 - Installed Photoshop 2015 (next to 2015.5, no freezes while saving)
 - Reset all settings to default

 - I have no plugins installed
 - 32gb of ram
 - SSD with plenty of space (over 60% available)
 - Windows 7

So I'm pretty sure it's caused by 2015.5 and has to do with network saving.

Oh, and to clarify, by "freezing" I mean my mouse cursor works, but I can't interact with anything.

Hope this report helps. I save almost every other minute, and getting a 5 to 10 second downtime all the time means that apart from losing productivity, I enter "rage status" and kill a kitten :)

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  • ... feeling like I'm running out of kittens.

Posted 3 years ago

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Photo of Brett N

Brett N, Official Rep

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As documented here, we do not recommend saving files directly from Photoshop to a network location:

Instead, we suggest saving files locally and then copying them over to the network when work is completed. We do not test all of the many different network configurations which exist, as subtle changes on individual systems may make a similar setup work for one computer but not another. Speaking of which, you make no mention of the type of network connection you are using. 
Photo of AboutaDirk


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Hehe, just revert all changes you've made to the file-saving system and we're all good! ;)

LAN, if that helps. Local server. Is that enough information?
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Jesper Kristiansen

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I have this exact same problem today. When ever I save to the network drive (mapped in windows to 'W' drive) Photoshop hangs at 53% saved, and I have to restart the computer. Strange, I have been doing this for a long time, and just today I hit this issue, but consistently. I restart, save, hang, - did this 2 times, and both times same hang. The drive is mapped and available as I load the file from the same location
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Arnaud LE BOT

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May i add, that while saving a file through the network, if you open a network window of the directory where the file is saved, the window freeze...