Photoshop: Freeze/Crash when Export Artboards to File/PDF

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  • Problem
  • Updated 5 months ago
  • (Edited)
I am unable to export artboards through Files/Export/Artboard to ... without a hard crash
They all results in complete freeze with no error message.
However it works in seconds if I "Quick export as png".

I'm on CC2019 v20.0.3, I have tried to downgrade to v19.1.7 too.
For some reason my colleague on Mac can export the exact PSD without any issue.
So I'm wondering if there's any known issue related to PC users with Nvidia graphic card (GTX1080)?

I have tried different PSDs, save to different paths, all sort of setting changes and no use.
Please help.
Photo of Vicki

Vicki

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  • frustrated

Posted 5 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you haven't done so already, please submit all Crash Reports along with your email address along with a description of what caused the crash: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

What OS/version are you running on?