PREMIERE ELEMENTS 13 - Freeze, crash, having to force close

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  • Problem
  • Updated 3 years ago
  • (Edited)
My premier elements 13 crashed 3x in the past hour whilst editing. The first crash was a freeze after trying to save wich resulted in me having to force close the program. the second crash happend during rendering, and the third time i had to force close again due to another freeze.
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Thomas Loderus

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  • angry

Posted 3 years ago

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Sandeep Singh, Official Rep

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Hi Thomas, 

Are you still facing the same issue. If yes please share the following details:

What is the OS and
version ?



What is the Graphics
Card installed on the system ?

How much Ram do you
have ?

Do you use any
external Hard Drive ?

Are you using
security software e.g. Norton, etc

and

if windows, Please
check if you have windows defender turned on ?

 

Regards,

Sandeep