Photoshop: Freeze Computer Camera raw

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  • Updated 8 months ago
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Hi! I have a big problem. I select a pictures a camera raw, and freeze computer when i click the open button. Nothing is working, only the reset button. The pc is new, Windows too. The pc contains AMD 3200G cpu+gpu, 16 GB ram.  Everything is up to date. I try switch off the GPU acceleration in the camera raw, and the PS too, but the error is still alive. Anyone can help?

THX: Zsolt
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Pribék Zsolt

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Posted 8 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Asystem hang or freeze requiring a computer restart usually means a low levelfailure such as a driver (bad video card driver, etc), failing hardware (harddisk, video card, etc.) or damaged OS installation.

Update your graphics driver directly from AMD or INVIDIA. https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html
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Pribék Zsolt

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Thanks your answer. I tested the hardware, and no errors. I download the lastest driver from AMD, but the error is still alive. Can you suggest a test program, which i can use? A tried memtest, IBT.

Thx: Zsolt