Photoshop: Free trial will not remain open.

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
I downloaded the FREE trial to see what photo shop is all about. The program opens and immediately says "program not responding" every single time. I have tried restarting the computer but the problem persists. I would really like to try out this program before I make a purchase.
Photo of April Fountaine

April Fountaine

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 3 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
Which product are you using?
Which version?
Which OS version?
Photo of April Fountaine

April Fountaine

  • 2 Posts
  • 0 Reply Likes
So I downloaded the free trial for windows. Its the 2014 version I think.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
  • 1735 Reply Likes
Sounds like you are running Photoshop CC 2014 on Windows.

I would suspect a bad video driver.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.