Foreign Support

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  • Updated 2 years ago
Why did Adobe eliminate U. S. Support?  The people you get can only read scripts.  If you ask something that is not on their scripts they can't support you.  Up until a year ago you could ask for US Support and get someone that could answer your questions.  Now you can't.
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Steve Jordan

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  • frustrated

Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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We have support folks in the US, Canada, Japan, Europe, China, Japan, India, and Australia, etc.
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Steve Jordan

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How do you reach US support? I have called twice recently without receiving an answer to my call. When I asked to be transferred to someone in the US they said they couldn't, If you ask a question that does not follow their script, you can't get an answer.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You're speaking to someone in the US.

Sunil, who's helping you on your thread regarding your issue with determining duplicate DNG vs raw, works with me on the Lightroom product development team. We can look into your issue.
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Steve Jordan

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Is there a number to reach you or Sunil ?  I would appreciate some help.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Engineering teams are not equipped to take calls. Sunil trying to help you here: https://feedback.photoshop.com/photoshop_family/topics/dng-duplicates Can you provide the additional details he is requesting?