Photoshop: Font style size problems in CS6

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
The charater style is buggy sometimes it won't change the type size. e.g. 14pt will appear has 8.64pt it's very frustrating. Something which I felt would speed my process up has slowed things down.
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sam Dallyn

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  • frustrated

Posted 7 years ago

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Chris Cox

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Which product are you using?
Which version?
Which OS version?
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sam Dallyn

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- Photoshop CS6
- 13.0 x64
- OSX 10.7.4
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David, Official Rep

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Just a couple of quick question for you:
* do you have multiple layers in your document?
* have you done a transform on any of the text in your document?
* did you run the Beta or pre-release version of Photoshop?
* also, do you have reproducible steps to reproduce this bug?

Thanks!
David
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Mark Lee

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Also having problems. But with styles instead of sizes. Whenever I go to the drop-down menu to change a font style (italic, bold, etc.), it shows all the styles as "regular". Choosing one of the "regulars" doesn't actually do anything.

I thought nothing can beat CS5/5.5 by the amount of bugs. Adobe proved me wrong yet again.

- Photoshop 13.0 x64
- OS X 10.7.4
- 1 or 200+ layers — doesn't matter
- Didn't do any transforms
- Ran the beta, but made a complete system reinstall with disk formatting after that

- Reproducible steps:
1. Create new document
2. Choose Type tool
[2.1 Optional step: type something]
3. Go to the Character palette or the tool quickbar
4. Click on the character style drop-down menu
5. Laugh hysterically
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AdamV

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Same problem

* do you have multiple layers in your document?
yep

* have you done a transform on any of the text in your document?
yep
* did you run the Beta or pre-release version of Photoshop?
nope

* also, do you have reproducible steps to reproduce this bug?
sorry

OSX 10.6.8 - CS6 master suite upto date
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AdamV

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Here is how I fixed it:
1. Saved file in CS6
2. opened in CS5
3. Everything works as expected

YAY! Now i can finish this, get paid and pay my rent!!!
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Mark Lee

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Good solution. Considering that in CS6 they didn't fix any bugs CS5 had, but instead added new ones.
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Chris Cox

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I'm sorry, but that is incorrect. CS6 fixed many, many bugs from older versions.
But yes, any new version of software is going to have a few new bugs to work out - that's the nature of software.

If there is some particular issue that you wanted to see changed or fixed and believe was not addressed, please create a new topic, or add your discussion to an existing topic about that issue.
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Mark Lee

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I'm sure it fixed an enormous amount bugs. But it didn't fix most of the bugs I encounter. I would love to create a new topic, but there's so many bugs, I believe I will have to quit my day job in order to make time to create them.

Of course, I may be over exaggerating here. But my frustration level caused by using Adobe products (not just Photoshop) for the past 5-6 years tells me I shouldn't be objective.
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Chris Cox

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If you're not objective, you're less likely to get help.
If you have a real bug, we'll try to fix it -- we really do document all the problems and try to fix them.
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Mark Lee

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Chris, I've been reporting the same bugs for several years and they still haven't been fixed. So I'm not getting help regardless. Still, I haven't completely lose faith in humanity, so I might make another attempt when I have time.
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Andrew Roman

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My problem is most similar to Mark's issue.

Something I'm doing is creating duplicate font styles in the menu, after a day of heavy use, I literally have a dozen "Regular" and "Lights," two dozen "BoldAlt" ... your problem seems to be the closest to what I'm experiencing.

If I restart Photoshop, all the font options go back to normal, but after a half hour or so, everything has multiplied again.

Seriously, I don't have this many styles of the chosen font activated.

Photoshop CS6
Version 13.0 x64
Mac OSX 10.6.8

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Edward Karcher

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Having this same issue. It adds a state of each font every time you open the font dialog box. Yes, on restart of CS6 it goes back to 1 of each.

CS6
OS 10.7.5
Upgraded from CS4
No other version on the computer
Happens in all documents
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Vinod Balakrishnan

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Looks like font cache got corrupted. Please clear the font cache.
check out: http://helpx.adobe.com/photoshop/kb/t...
follow the steps 6 & 7 .
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Peter Drucker

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i have the same two issues.

1: The font size issue. I noticed it happening when i selected multiple fonts and changed their size, they got some weird sizes. I changed them one by one and it worked then.

2: the font list duplicate issue: I have like...100 Helvetica doubles in my list.. exactly like Andrew.

PS CS 6, Lion 10.7.4
Using Font Explorer X Pro 3.1.1. (may be some cause for the duplicate font cuts issue?)
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sam Dallyn

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Changing them one by one defeats the purpose of this functionality don't you think?
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Vargas Pedro

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absolutely same here :((( PS CS6, Win 7 x64
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David, Official Rep

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Okay, this thread has gotten a little messy -- there are multiple issues here and it's confusing to sort 'em all out.

If you are having a problem with FONT SIZE, that is, you set the size to say 14 and it turns into 8.64, then I'm very curious about tracking down the problem. First, however, I need the following information:

What OS are you running?
What version of PS are you running?
Did you also run the Beta build?
Do you also have CS5 or 5.5 on this machine?
Can you create the problem in a new document?
Does the document have multiple layers?
Could you share the document with me?
Can you share your steps to reproduce with me?
Does it happen every time or only sometimes?

Thanks!

Mark Lee's issue was solved in a separate thread (see how much nicer it is when we keep this stuff distinct?)

Andrew Roman's bug is being tracked in another thread as well. To clear the problem, see this document: http://helpx.adobe.com/photoshop/kb/t... and try step #6

Hope this helps,
David
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Mark Lee

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Sigh... Even Adobe posts are user-unfriendly. Could you provide links to the threads you mentioned, please? Wasted 10 minutes and still couldn't find them.
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David, Official Rep

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Font size due to scaling/transform issue: http://feedback.photoshop.com/photosh...

Font style change: My mistake; this was actually an email thread. No one could reproduce the exact problem you describe. That said, if you choose a font style that a given face does not support, then it will default back to "Regular" or whatever base style the font has, such as "Black" for Poplar Std or "Medium" for Orator Std.
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OJ

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Chris,

Can you let me know if Adobe is aware of the font size bug in CS6? If so, when will this be fixed? Photoshop CS6 is unusable to my company at this point.

For references, I'm on OS X Lion, using CS6, and getting completely incorrect font sizes - we're talking size 11font is HUGE on my canvas. Totally bogus.
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Chris Cox

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The only bugs we know about are discussed here. What you're describing sounds like something else (like maybe confusing pixels with physical sizes, or having a document resolution value that you don't realize).
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David, Official Rep

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Howdy OJ,

If you could describe the problem you're having in detail, that would be helpful. There does seem to be an issue with transformed type that we're looking into, but if you're referring to something else, then we're going to need more information.

Thanks,
David
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jdu14

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My issue has to do with font resizing. My dialog box for changing the font size seems to be non-responsive. It will read "14pt" and I will enter my curser into the box but neither the numbers on my keyboard nor the arrows on my keyboard will change it, but scrolling up or down with my Apple magic-mouse will change it.

Any ideas? Thanks a lot!
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David, Official Rep

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Your issue belongs in a separate topic of it's own. Too much extraneous info in this one obscures the issues.

The fact that the magic-mouse is working would lead me to guess that the information is being somehow intercepted by another utility or application running on your Mac. What else do you have running, especially utilities that affect shortcuts and/or mice? I recall a similar issue caused by a third party pointer app.

Thanks,
David
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jdu14

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Thanks for reply David. I don't have any font utilities running (except for Font Book). I don't have any other mice/shortcut utilities running.
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David, Official Rep

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Do you get this problem reliably? Can you demo it for me via a web-hosted connect session?
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Agus Riady

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Here I come.. with the same problem with most of the people here...

After reading other's post. I think we have the same problem. Let me try to explain how to reproduce this bug.
1. Create several text layers in different pt sizes (eg. 4 text layers: 20pt, 10pt, 15pt, 28pt).
2. Select those text layers (multiple selections).
3. Go to Character palette and try to change the size to certain pt size (eg. 25pt).
4. Boom! You will find those text layers is not 25pt size, but varied randomly.

Are you guys have this problem? Is this an official bug? Please do something Adobe.

Photoshop CS6 Extended
OSX Mountain Lion (But it happens in Lion too)
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David, Official Rep

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Howdy Agus,

I've tried these exact steps and cannot reproduce this or any other problem. There must be some other variable needed. What font are you using? A particular color (hex, please)? Other apps running, especially something that manages fonts? Are you getting this every time?

Thanks
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Agus Riady

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Hmm.. You are right. I've tried to reproduce this bug after reading your reply and it didn't happen this time. But it did happen often and frustrating enough. Maybe you have to try to do it with PSD with hundred of text, shape, bitmap layers in it (I often work with those kind of PSD and got that problem).

To make it easier, here'a a link to a sample PSD and instruction on how to generate the bug: http://www.mediafire.com/?c7277buec7s...

Regarding other apps running, I'm using Suitcase Fusion 4 to manage font. But I believe it is not the main problem since this didn't happens in CS5.

Thanks!
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Dan Afra

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Hi David,

I am assuming you guys didn't release any fix for this issue with the font size. Please let me know. Thanks!
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Joe Horan

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Yep! Same problem here

- Re-sizing multiple font's gives me a different size than the size I typed in on all of my selected text.

- Re-sizing a single line of text works correctly.
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David, Official Rep

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Hi Joe.

Did you transform any of the type layers? Do you get this problem consistently/reliably? Do you have exact steps (please include font name and sizes, as Agus did)?

I'd really like help get to the bottom of this, but if I can't repro it, that's tough.

Thanks,
David
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Joe Horan

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Hey David thanks for the response.

Transformed type layers seem to be the issue here:


In previous versions of PS, entering a pt size on a selected group of text layers would re-size them all to the specified pt size (regardless if previously transformed).

If this was done intentionally, I think it's causing a lot of confusion and should be addressed.
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David, Official Rep

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Howdy Joe,

Gotcha. Yes, we made a change during CS6 to have transformations on text retained after this sort of operation. I think it's safe to say, based on all the feedback on this and other threads, that that was a bad call. I've already gone ahead and logged a bug against CS-next to "put it back" to the old method.

Thanks,
David
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Joe Horan

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Awesome, thanks David!
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Agus Riady

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Just looking at this reply from David.. So it is officially recognized bug? Is there any options to turn this feature off at least until we get the official photoshop update from Adobe?

Thanks
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David, Official Rep

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Howdy Agus,

Unfortunately, this isn't a "bug" so much as when we redesigned the feature, what we thought would be an advantage for users turned out to be a snag in their workflow. Although I've been pursuing the issue on this and two other threads, we got no negative feedback on the change during prerelease. We are currently looking at ways to bring the workflow back to the CS5 method.

Thanks,
David
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Mark Lee

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David, I honestly can't think of any situation where that behaviour would come in handy. If it is, I'm glad you've made life easier for some users by implementing it. But I think it should've come with some means to quickly override it (like a checkbox that would say "apply to each").
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Agus Riady

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OK, hope there will be an update to address this issue soon. :)

Thanks David!
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Joe Horan

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Unfortunately it doesn't look like this issue was fixed in the new 13.0.1 update :(
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Tyler King

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Same issue - select a bunch of text to change to a single size and WHAM > random sizes! incredibly frustrating.

font style multiples after a while too.. about a 1000 different ITC Avant Garde Bolds!!

Also, the tracking keyboard shortcut stops working after a while...

:(
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Agus Riady

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I also have the second problem Tyler mentioned (font multiplication). I think Andrew Roman post up there also shows this problem happening.

I have a font management software (Suitcase Fusion). I have followed their recommendation to turn off 'Automatic font activation' on Font Book preferences. But it still happens. And it happens when I switched to CS6.

This mostly happens after a heavy use.

Photoshop CS6
Mac OSX Mountain Lion
Suitcase Fusion 4
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David, Official Rep

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Howdy Agus,

Your problem is discussed in another thread: http://feedback.photoshop.com/photosh...

Your font cache is almost certainly corrupt. The solution can be found here: http://helpx.adobe.com/photoshop/kb/t... especially, step #6, item #4.

Thanks,
David
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Agus Riady

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OK... another thanks to your reply David!
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i R

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I'm also having this problem. Photoshop CS6, OSX 10.8. It's almost like photoshop is distributing the type size -- ie, 2 items at 14pt now become 7pt each.

What a pain.
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Tami Roos

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Yay! I'm not loosing my marbles! I also have the same problem with Photoshop CS6 character styles.

I create a character style via the character palette. I then click on the ‘new character style’ icon in the character style menu. The newly created character style matches the style I created until I start to use it. When I paste or type new text into a new text box and I apply the new character style, the size defaults to an odd number like 15.93px when it should be 16px – even if I ‘clear overrides’, the font size is still does not match the size I created it at.

Here are my system specs if it will help:
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x32
Operating System: Windows 7 32-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2793 MHz
Built-in memory: 3261 MB
Free memory: 849 MB
Memory available to Photoshop: 1655 MB
Memory used by Photoshop: 60 %
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David, Official Rep

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Howdy Tami,

Are you creating an actual character style or are you merely apply character attributes to a run of text? I ask, because you actually can't create a character style via the character palette, only the character style palette. It might sound like I'm splitting hairs, but it'll help to make sure we're talking about the same thing.

Now, that said, new text boxes inherit the last thing applied (a standard Photoshop model). So if your last text box was 15.93 px, then your next one will be too. To stop this, then enter your text and clear the overrides. Also, there IS a known bug with point size after doing a transform or even moving text via the transform controls (and without actually doing a transform).

So ping me back and let's see if I can get to the bottom of this for you. I'm happy to do a connect session via the internet in order to see what you're seeing in real time.

Thanks,
David
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Tami Roos

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Hey David, I'm creating the styles via the Character Styles panel.
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B.O.B.

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David, it's been a whole year since this bug was reported! At least show that Adobe cares and give us some feedback. Anything.
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Ian Kleinfeld

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I'm incredibly frustrated with the ongoing problems with Character and Paragraph styles. Running Photoshop CS6 on Windows 7. Both updated.

1) Very slow. Pretty much get a constant "busy" cursor.
2) Has some serious issues with font size constancy. For example, what shows as 41pt in the Character palette shows as 6.7pt in the style palette. Trying to apply one of the styles (both paragraph and character) results in confusion about the size. Sometimes it's small. Sometimes it's the bigger one.
3) I'm frustrated with the apparent opinion of Adobe here that there are "very few people with this problem." Clearly if there are a number of people here complaining about it, there are far more people with it. Additionally, probably most people don't use the styles managers in Photoshop unless they're familiar with other suite apps like InDesign, where it works.

I have gone through ALL the steps here that apply to Windows 7:
http://helpx.adobe.com/photoshop/kb/t... and have not had any resolution on the issue.

I have no damaged fonts according to the script.

And please YES: I HAVE DONE ALL OF THEM, so please don't ask me if I've done step x, or tried y, which is in those steps.

There's clearly something wrong with this tool at the programmatic level. Make some educated assumptions about why it works in InDesign, etc., but not Photoshop and since you can't reproduce it, bring in these people who are complaining about it to see if patches work.
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Agus Riady

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Hi Ian,

I'm here to support your voice..

We have been complaining about the font size consistency problem you mentioned in no.2. Adobe has been recognised it as a 'feature'. And I believe there are many people that has been requesting Adobe to put back or at least give us an option to be able to use the old character palette behaviour.

I have a high hope when I notified by Adobe Updater that there is a new update for PS a few months ago. But I really disappointed to find out that the update does nothing to the character style palette problem.

It really frustrating for me too. There are many times that I can't resize (let's say) ten text layers to a 14pt size by simply select all those layers and change the size in character palette. By doing that what I got is ten text layers with random sizes instead of 14pt size I want. I ended up resizing all the text layers by selecting them one by one and change it manually. What a time waster!

Hope there will be an update to fix this problem soon.

Dear Adobe, there are many frustrated users like me that doesn't always complaining about this problem repeatedly. Sometimes we just too busy and try to live with it until Adobe release another update to fix it.

I have complained enough in this thread already. I hope you guys will release a fix for this problem soon.
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Christopher Murphy

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Another frustrated user. It is a broken scaling system since:
A. You can't tell how much it has been scaled
B. You can't reset the scaling back to 100%
C. If you have two different font sizes in one text box/line LULZ your SOL
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ned wright

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This is happening to me too. Frustrated/etc.

Type sizes are changing on me. If I type in 14pt, it may display type as 16pt, or 8.93pt. The changes seem random, and disparate.

Reproducing this issue is so incredibly simple, all I have to do is create some type, set it to a size, deselect it, resize it, and reselect it. Blammo, the type is set to a dramatically different size, which does not correspond to the types actual size on the art-board. At that point, if I try to set it back to 14 pt, it will actually display a different size, as if a new scale has taken hold on that chunk of type.

I received the creative cloud update yesterday, running Mountain Lion and updated. The issue has been affecting me since I downloaded the update. I'm also running a Thunderbolt Display attached to a maxed out MacBook Pro (Retina).
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ned wright

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Any word? Did this work? I gave steps as requested.. just want to make sure I'm being helpful!
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Dan Afra

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Hi David,

I am assuming you guys didn't release any fix for this issue with the font size. Please let me know. Thanks!
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David, Official Rep

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Sorry Dan, we were not able to get this fix into the latest dot release. We are, however, working on a solution for the problem.
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stacey xxx

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When I type in "60pt" and it changes it to "1157.56" which is clearly wrong and won't allow me to use like "30px" for some reason and it will appear super tiny, so small I can't ever select it because I can't see it.
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Chris Cox

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Check your document resolution -- sounds like it's something odd.

And 30 px will always be 30 pixels - so most likely your resolution is set to something huge (like 3000 dpi).
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mrfingers

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I think this issue has been addressed here:
http://feedback.photoshop.com/photosh...
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Brad Zavakos

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Is this what everyone is complaining about? As you can see I am presented with two sizes for my font and it is annoying the heck out of me!
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David, Official Rep

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Hey Brad,

This is part of the bug with Transform and Grid Snap. We have identified the problem and are working on a solution.

Thanks,
David
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Chris Cox

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Without knowing how he got to that point, we can't say what the cause is. He didn't give any details about what he did to get the odd point size.

What I see here is that the tool options and character palette are displaying 2 different sizes, when they should match.
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Tami Roos

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Yes! That’s the cause of my temporary chocolate addiction! Other than it driving me to depths of despair, I spent hours agonizing over which font size was actually been used. A tricky situation when you're giving instructions for someone to match the style of your design.
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ned wright

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Step 1. Type something.
Step 2. Use the bounding box to transform the type... Make it nice and big.
Step 3. Choose the type tool. Look at the type-size in the toolbar BEFORE selecting the type. Note this number.
Step 4. Now, select the type. Note how the type size changes back to the original size you typed in step 1. Now try changing the type back to the size it displayed in step 3. Note how the scale is off. Then Note how the type scaling says "100%" in the pallete. Now note how that can't be right.

Using (only) the latest copy of CS6, with the creative cloud update. I've replicated this accross other people's computers, and I've tried scrubbing my cache's, prefs, type caches, etc...
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reid nicklaus

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Has there been any further developments or resolution to this problem? I have the same issue. Heres what happens to me:

I create a new line of text and make it a specific size (see attached file, figure 1). I put my cursor somewhere on it (not selecting letters though) and it says its size 62.43 pt (which I know is true because this is an enormous banner).

However, after that, I select a letter or two, or whole line of text, and the size in the box changes to 5 pt (or some other inaccurate number thats always smaller). The line spacing also changes to. I know this is inaccurate because, again, its an enormous banner. I did not change anything between these two steps.

I have no idea why this is happening, I cant isolate any reason why it happens or does not happen for different files. Its also super frustrating because, as you can imagine, you have to totally eyeball text most of the time to get it a right size.

I am using CS6, latest version, creative cloud. Latest MBP with latest OS.

Thanks for any help.