Photoshop: Font style size problems in CS6

  • 41
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
The charater style is buggy sometimes it won't change the type size. e.g. 14pt will appear has 8.64pt it's very frustrating. Something which I felt would speed my process up has slowed things down.
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sam Dallyn

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  • frustrated

Posted 7 years ago

  • 41
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Christopher Murphy

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Another Photoshop update 13.0.4. Still not fixed.
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OJ

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Adobe, come on. You're proving Steve Jobs right when he called y'all lazy. Text is a basic and large component of Photoshop. Graphic designers are a big part of your paid user base.

Fix this now, or we'll all start requesting reimbursement of Creative Cloud subscription fees. I've had to go back to CS5 just to get any work done at my company, and had to advise our full product team, including design, not to upgrade to CS6.

We're all on OS X 10.7.5.
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ned wright

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Would love to hear an update also....
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jdu14

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I still have the inability to change font sizes within the font-size dialogue box by using my keyboard to enter in a specific number. The up and down arrows used to change the font size as well—but does not work either.

As a 20-year Photoshop user, I am extremely frustrated by this problem.

Can someone from Adobe please let me know what's going on?
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Morgan Jones

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Wow, cant believe this issue hasn't even been addressed after over 7 months! I just posted the exact same problem here

http://forums.adobe.com/thread/113894...

If I scale a font with the transform tool, when I reselect it with type tool, it will say its still 12pt, even though its clearly huge. Very annoying bug that needs to be addressed as its making jobs very confusing not knowing if you are being presented with the correct size or not
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chrisarbini

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I am also experiencing this issue. After dealing with bug after bug (first it was super slow layer moving with thumbnails visible, then super slow layer nudging (which still hasn't been fixed by the way!!!!!!), and now its this super frustrating type size bug? I am f***ing pissed off. I paid a lot of hard-earned money for this software and am presented with bug after bug which make PS CS6 UNUSABLE. Not only are we not hearing any time frames when these bugs will be fixed, but we are hardly hearing AKNOWLEDGEMENT of these bugs in the first place. I am a professional who relies on your software to earn a living. Get your SH*T together Adobe and let us know when these bugs will be fixed at THE VERY LEAST.
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B.O.B.

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This bug is rendering the new "Copy CSS" feature useless.
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Raphael Essoo-Snowdon

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Has this still not been sorted out. I'm getting two completely different font sizes in my Character Window vs. my Character Styles.

This is appalling by Adobe, you need to get this fixed ASAP!
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Mark Lee

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What do you mean ASAP? It's been 8 months already — little too late for ASAP.
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Josh Smith

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This is awful.

The resizing issue is brand new since the last update and it's beyond annoying.

This is a feature that has been in photoshop since day 1. Sort it quickly, this is utterly embarrassing.
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Brian Lauridsen

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I have tried on two different machines, an iMac and a retina Macbook Pro, i have the same issues both places, from launch up until now, and i am fully updated, it completely breaks my workflow, to figure out what size of type works i usually transform and scale my type, until the size "feel" right, then i go and round of to an even pixel... And bobs your uncle.

But now i have to remember to go and change the font size value, number for number, which is not very useful for experimenting.

What makes it worse is that when i scale my fonts using transform or whatever, and it gets all messed up with the font sizes, i cannot go back to the original transform ratio (100%), since photoshop FORGETS IT! So i have basically no choice but to:
1. Transform text box.
2. Create a new textfield.
3. Fiddle my way to whatever the transformed textbox's pt. size would be at 100%
4. Delete the old one.

If the devs asks me what font size im using, my best answer is "Oh i don't know". Completely useless.

SUGGESTION:
Why not add an option to the transform, or text box, to set the new value as the new 100%, just a button or something, that way i could resize, hit the button and boom, im back to where i have a size that i can actually use for something.
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Darwin Campa

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This is precisely the issue that is throwing a major wrench into our workflow here.
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chrisarbini

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I like how adobe isn't even bothering to respond to this at all.
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Chris Cox

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Please read previous comments - we already responded, got more information, and the report is already marked "in progress".
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david.cardillo.mac

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Chris, a response of "go read this other forum" is not a response.

Post the solution (assuming there is one) into this thread, and the questions as to why Adobe are not responding will go away.

This way I don't have to scroll through months of people posting the same issue over and over again, hoping in vain to find the answer, only to come across a smug "I already told you we're working on it."
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Chris Cox

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Scroll to the top of this topic, read the yellow status indicator.
Or you can read the existing posts in this topic for more details.
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stacey xxx

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What if you only have 1 text layer and cannot even select the text so is this the same problem. I can't even see the text although it's supposedly 30/50 pt.
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warren jadedpixel

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Just adding a +1 to this issue, but it's inconsistent.

Selecting all text in a text layer and selecting 12pt makes the font-size jump to 30.39pt once "Commit any current edits" (clicking the checkmark, or CMD+enter) is hit. While the text layer is still highlighted, selecting 12pt with the character window makes the font size jump to 4.74pt. Really weird stuff.
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David, Official Rep

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Hi Warren,

I believe what you are describing is an issue with text layers that have been transformed. If so, we are still looking into this, but at least some of the problems you are describing should be solved soon.

Thanks,
David
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B.O.B.

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Does that mean that the issue with text layers that have been transformed is not going to be solved soon?
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David, Official Rep

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I wish I were allowed to answer in detail; we're actively looking into the transform bugs and at least some of these issues have already been addressed. As an employee of a publicly-traded company, I'm not allowed to comment further on product under development and not yet released to the general public...
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jdu14

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I know this might sound crazy to a lot of you but as a Photoshop user for 20+ years I am now in the process of switching to a combination of Sketch (by Bohemian Coding, $49) and Pixelmator ($15). I am primarily a web and UI designer.

I'm very happy with how it's going so far, but a couple more weeks of time will tell if they are a realistic alternative.

This Photoshop text bug has been around for 9 months which is completely unacceptable in my opinion and it has forced me to look for an alternative.
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Terrence Seaford

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Same font size issue. Ran the FontTest.jsx (no font corruption noted), cleared System, Adobe, Quark, and Microsoft caches. Trashed the Adobe TypeSupport folder. Top toolbar font size set at 14 pt, Character Menu displays 3.34 pt.

MBP (early 2011), Cinema Display attached
8GB RAM
AMD Radeon HD 6490M
Intel HD Graphics 3000
Mac OS X 10.8.2
CS6: Photoshop Extended (13.0.4 x64)
Layers in file: Yes

Problem file likely created in CS3 PS (launch required updating fonts—I use FontExplorer X 3.5.2 to manage my fonts)—although I ran into a similar issue with a file created in the CS6 PS beta.

Behavior changes for the better when I create a new type layer and retype the copy—a productivity-killing inconvenience.

BTW, I've already bitten the Clean OS Install bullet to fix Apple's disappearing cursor in Photoshop issue. What must I do to fix this one?

All counsel appreciated. Thanks.
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Chris Cox

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Snap to Pixel would only explain a fraction of a pixel sized difference, when transforming the text box.
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Terrence Seaford

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No copy/paste

Yes to drag and drop text layers between docs with different ppis
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Terrence Seaford

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Don't know if this matters, but one file-to-file drag and drop was between files with different ppi but the same effective pixel dimensions. The other was from a 300 ppi file to a 150 ppi file with different pixel dimensions.
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Terrence Seaford

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One last thing: Might it matter if the source file was created with units prefs set at points and dropped into a doc set at pixels—or vice versa?
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David, Official Rep

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Yup, that's the bug. Dragging between files with different ppis/dpis sometimes triggers a rescaling bug. We're hoping to have a fix in the next release. But you've nailed the source of your problem.

Thanks,
David
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Philip Langley

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This problem has been driving me insane since CS6 launched and could never figure it out - I thought I was doing something wrong. Now I know it's Adobe's fault. This is the biggest and longest running bug I ever seen in any software and it is inexcusable that ti hasn't been fixed yet.
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Sarah Knouse LeCroy

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I am also having this font sizing issue in CS6 and it's very frustrating. I drag type layers from one file (which I believe was created originally in CS5) into my CS6 file that has the same dpi, image size, everything and even though it says it's 24 pt in the other file, when I click on it with the type tool, the character palette says "24pt" while the type tool across the top of the photoshop window says 16pt. A lot of times it's a fraction too, which is even worse for the developer that I'll be handing this over too.

This is a huge problem for web designers!!!
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David, Official Rep

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Hi Sarah,

Was this type layer ever transformed? If so, then we are aware of the bug and working on it. If not, then please let me know and I'll follow up to get to the bottom of it.

Thanks,
David
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Janene Felt

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Also just added a "+1" to this thread.

The type inconsistencies seem to happen after transforming the type (as you have already noted).

Mac Pro with ViewSonic LCD Display
Processor 2.8 GHz Quad-Core Intel Xeon
Memory 2 GB 800 MHz DDR2 FB-DIMM
Graphics ATI Radeon HD 2600 XT 256 MB
Software OS X 10.8.2 (12C60)

Looking forward to the fix!
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chrisarbini

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Still nothing???
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chrisarbini

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Adobe-

This bug seriously throws a wrench into my workflow when using Photoshop CS6, which I use all the time. I just saw the announcement for Photoshop CC, which makes me worry this bug will go unfixed. Please, PLEASE fix this bug for PS CS6.

Photoshop users, plus 1 this if you feel the same way! If Adobe even thinks about letting this bug go unfixed, it will be a slap in the face to all faithful Adobe customers who've given them their hard-earned dollars over the years.

Adobe, if you care about your customers, fix this bug!
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B.O.B.

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I totally agree. It's completely insane that such a huge company is ignoring this productivity-breaker bug.

Now that they announced the CC version, I'm pretty sure they'll just spit on your faces by leaving us without a solution.
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Mark Lee

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I'm done asking Adobe to fix anything in their insanely overpriced products. I'm just going to stop purchasing them. And I suggest everyone does the same, because if we keep buying their products no matter what, they will have absolutely no reason to fix anything.

Just stick to whichever old and more or less stable version you still have. Since Adobe is the absolute monopolist in this market, it's the best way to go about it.
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Christopher Murphy

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We are nearly a year from the original reporting of this bug and nothing. Now Adobe is switching entirely to the subscription model. I feel this bug has been abandoned.
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Mark Lee

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Of course you fixed some of the concerns, but of course we will have to pay money in order to get those fixes because it's a separate release, right?
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Agus Riady

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Hi David,

When you said it will be fixed in an upcoming release, you don't mean the all new Adobe CC and let us CS6 users in the cold right?

Please let us know..
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david.cardillo.mac

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I work at a fairly large company. We've only just upgraded our entire enterprise (160+ users at my location alone) to CS6.

And only just now am I finding out that a crucial feature is completely broken.

So, do I tell a company that just expended resources to go back and use the old version, and to Aych-Ee-Double-L with the new features? Or do I tell them to wait until this summer, spend _more_ money and _maybe_ it'll be addressed there?
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David, Official Rep

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Hi Agus, David, and everyone,

This bug is absolutely on our radar and we are investigating the feasibility of putting this fix in an up-coming dot release. I am not at liberty, however, to give any further details at this time.

Thank you,
David
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david.cardillo.mac

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I do appreciate at least that much information, and that you can only do as you are directed.

If you have any influence or input into the process, this is an issue I expect fixed in _days_, not weeks – let alone months. Certainly not a year.
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Terrence Seaford

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All,

Regarding CC and CS6 maintenance, this from AppleInsider:

(http://appleinsider.com/articles/13/0...)

"Adobe will continue to offer CS6 indefinitely, according to its site. The software will also be updated to fix bugs and to ensure interoperability with the latest versions of Mac OS X and Windows. It will not, though, see any new features added in the future, meaning that users choosing not to jump on the subscription wagon will have to be satisfied with the capabilities they currently have."

HTH,

Terry
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GenErik

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As a front end designer this is seriously screwing up mine and my team's productivity. Terrible!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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We've released an update to correct this issue such that the behavior of text size/transforms is the same as CS5:

http://blogs.adobe.com/photoshopdotco...
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Pete Green, Customer Advocate

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This bugfix will come in a creative cloud update in the future, stay tuned BoB!
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Jon Fuller

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It still causes issues...now just worse...
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David, Official Rep

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Garconis, what worse issues are you seeing? Are you having a problem in the application or with scripting?
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Jon Fuller

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David, I am having a problem with both. Test this out:

Create/type a text layer at 12px.
Then highlight the text with your cursor.
Use the Character window/tab and type in a new size of 40px.
As you are still in that size dialog box, you will see the Text bar at the top also change to 40px, as expected.

Commit that change and then try this:
Transform that text to 200%.
Your new size is 80px in both size dialog boxes. As expected.
BUT, now highlight the text again and in the Character input box, change your text size to 160px. BEFORE you commit the change, note that the font size in the Text bar at the top is now showing the font at 320px before committing.

If you commit, it does stay at the 160px it's supposed to, but I believe this is what may be causing issues with the script we have. There are other somewhat related application issues related to inconsistent text size, but I can't really duplicate those right now, nor did I take the time to really figure out what was happening.
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David, Official Rep

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Garconis, what you are describing is the designed behavior. It's a very long and detailed story, but for compatibility reasons, we maintain both the original type size as well as the transform factor. What you're seeing is a problem where the Options Bar isn't updating until after the commit. I will log a bug, but my hope is to improve the design.
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Christopher Murphy

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Hallelujah its fixed! Thank you.
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Christopher Murphy

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While I am very grateful that the scaling bug was fixed. It seemed to migrate to tracking.

When I enter a value for tracking in the character pallet, in changes to a seemingly arbitrary lower value.