Photoshop: Font Explorer makes the open dialog freeze on MacOS 10.10

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  • Updated 2 years ago
  • (Edited)
When navigating via the open dialogue Photoshop now tries to create thumbnails/previews on the fly. WHY? Anytime a font is not currently installed the entire system hangs while that font is installed by my font management software or a type dialogue from Adobe pops up to fix the fonts. Just show the preview. I have thousands of fonts and thousands of designs. I don't have time to wait for PS to build a preview of each. Just create one when you save the document. Done.
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Harvey Jewett

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  • frustrated

Posted 3 years ago

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David, Official Rep

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Hi Harvey,

Are you talking about in the Open dialog?  Those previews are created when the file is saved, not when viewed.  What OS are you running on?  And which version of Photoshop are you using?

Thanks,
David
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Chris Cox

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What version of Photoshop are you using?
Recent versions of Photoshop do not try to create any previews in the open dialog.
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Harvey Jewett

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Sorry for my delayed response. I didn't see the notice for your reply until today.

I'm using Yosemite and CC 2015. The culprit is my font management system. I'm using Font Explorer X Pro. It's trying to install any fonts in any file during the open dialog. So the computer stalls while Font Explorer does this and Photoshop won't show the preview till it's done. Or let me choose another file until it's done. Photoshop must be looking at the file in a way that makes it look for the fonts even if it already has a preview. The Adobe font sharing doesn't kick in until I actually try to open a file.
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Chris Cox

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Photoshop isn't looking at the file. It sounds like there may be something very wrong with Font Explorer on your system - it shouldn't be doing anything until the document is opened.

Please contact the makers of Font Explorer and let them know about this problem with their software..
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Harvey Jewett

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Thanks Chris. I'll contact them with the same issue. Quick question though, If Photoshop isn't looking at the file then how does it find the preview? And how would another 3rd party app if Photoshop hadn't made some kind of call for it? Do third party apps have access to Adobe's open dialogs without some kind of notification from the parent app? Very confusing.
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Chris Cox

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Photoshop doesn't create previews in the OS open dialog, those come from the OS. No, third party apps do not have access to the OS open dialogs in a different application.
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Harvey Jewett

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Below is the response I got from the FontExplorer support team;

1. Quit all applications other than FontExplorer X
2. Choose Tools > Refresh Spotlight Database
3. Choose Tools > Clean Application Font Caches (check all available checkboxes)
4. Choose Tools > Clean System Font Caches
5. Restart the computer as instructed

If the issue persists after restarting, please let us know the following information so our developers can look into the matter:

* Your installed versions of OS X and each affected Adobe application
* The installed version of the FontExplorer plug-in for the Adobe apps affected (viewable in FontExplorer under Tools > Plug-In Manager)
_____________________________________________________________

However, my problem persists and so I have e-mailed them further information. I'll update here when/if I find a fix.
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David, Official Rep

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Howdy Harvey,

Just in case the font caches corrupted one another, I would suggest running through these font caches and deleting them AS WELL as the ones you have listed.  https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html

Hope that helps,
David
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Harvey Jewett

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Thanks David. I tried deleting the Photoshop cache. It actually slowed down even more on previewing files after that. Mr. Cox says photoshop isn't the culprit. So it must be the system or Font Explorer. I just don't understand why the system, photoshop or font explorer would "build" a preview on the fly for a file that already contains one. Seems like a huge waste of resources by whoever is responsible. I thought it had something to do with photoshops improved font handling and previews.
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Chris Cox

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I suspect it's the OS trying to read the preview, and Font Explorer is causing problems with that process. But we won't now for sure until the Font Explorer engineers find and fix the problem.
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Harvey Jewett

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Thanks Chris. I'll post their answer when I get it.
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Shayne Ivy

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This totally solved my problem. THANK YOU:
1. Quit all applications other than FontExplorer X 
2. Choose Tools > Refresh Spotlight Database 
3. Choose Tools > Clean Application Font Caches (check all available checkboxes) 
4. Choose Tools > Clean System Font Caches 
5. Restart the computer as instructed