Folders and album structure is gone after syncing with classic.

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  • Updated 7 months ago
I have spent months of organizing about 20.000+ images into a well thought through folder and album system in the cloud. Brilliantly enough the mobile folder and album system used to sync with classic up to a few days ago.
One morning last week,  I checked my computer after an overnight sync process and my org-system was gone in mobile. The images are still in place. However, almost all folders and albums are missing.
I now have to go through 20.000 images to rebuild my sorting system? I'm hesitated to do so and did ask support for help. They couldn't find an issue, even though working remotely on my PC. But what makes me really angry, ADOBE does not offer a backup restore. Allegedly their servers are not backed up? That is ridiculous and is certainly not true. NO SERVER runs without a backup!
I have reached out in a different Adobe forum, chatted with several agents, responded to two emails but I'm still waiting for somebody trying to help me getting a viable solution (a backup-restore). Is this forum monitored by any Adobe tech? It feels to me that nobody wants to deal with me....

Poor ADOBE support!
I'm very disappointed and I can only warn fellow Lightroom mobile users not to rely on the folder and album system in the cloud. You might regret it, like I do.

The "Creative Cloud Photography plan with 1TB" is bundling these two programs. It is only the logical next step for users, in my opinion, to use both programs together as it is also suggested in this video. If Adobe doesn't want users to sync between the cloud and Lightroom classic, they should disable syncing with the cloud in my opinion. 

Hagen Pflueger
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Hagen Pflueger

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Posted 7 months ago

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