Lightroom Classic: Folder Favorite Setting Cannot Be Changed

  • 8
  • Idea
  • Updated 2 months ago
  • (Edited)






After installing the latest release of Lightroom Classic 7.4 I'm unable to unmark my favorite folders.  In other words, folders that were marked as favorites before the latest release can no longer be unmarked.  I can, however, select a folder that was not a favorite before release 7.4 and mark it and also unmark it as a favorite.  I use this feature a fair amount so I'm pretty sure this issue started after the latest release but I cannot be sure.  Thoughts?  Seems like one of those pesky software bugs to me. I'm an experienced user so I do not think this is some type of user error.  The catalog is my master catalog and has about 600,000 images.  I did not have any favorites marked in my sub catalogs before the release.  They work fine but, again, the problem seems limited to the folders that were marked as favorites before the release.

[Update: All of the reports here except one can be explained by the confusing design of LR's "favorite groups".  See Robert Somrak's post and John Ellis' post. Thus, this topic is marked as an Idea, rather than Not A Problem, to capture the concept that the UI design is very confusing.

Patrick Philippot identified a bug where right-clicking an unselected folder creates two folder groups. It has been forked into this bug report.

There's another topic expressing similar confusion. I'm not going to merge the two, since that will hide all the useful replies.

- John Ellis, 3/10/20]
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JOE HOHNER

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Posted 2 years ago

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Roelof Moorlag

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I was not able to reproduce this on Mac (10.13.5) and LR 7.4
I had one marked folders from the previous LR version but could unmark it now without any problem. What system do you have?
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JOE HOHNER

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2017 MacBook Pro with the most current OS
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JOE HOHNER

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I will send more details later today when I get back. Thanks for taking a look at this!
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Victoria Bampton - Lightroom Queen, Champion

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Perhaps the folder is currently marked as missing? That would do it.
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JOE HOHNER

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I have attached a Lightroom screen shot that shows the folder marked as a favorite and the menu offering to mark it as a favorite.  The menu should be offering  to unmark it.  I can mark it and unmark it and nothing changes.  It always shows as a favorite.  I also included a screen shot of my system configuration.   Victoria, the folder is not missing but thanks to the thought.




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Robert Somrak, Champion

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This was originally posted on the U2U forum and I could duplicate the problem BUT only the first time.  I right clicked a previous version Favorite folder and the dropdown menu said MARK FAVORITE instead of UNMARK FAVORITE even though it was already a Favorite.  I didn't try to mark it again and then unmark.  I went to another folder and marked it as a favorite and then unmarked it.  This seemed to rebuild the database of the favorite folders because when I went back to the original folder I could now unmark it.  Odd glitch/bug.
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JOE HOHNER

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Robert, I tried on another folder and I could mark and mark it.  It did not help with the folders that I'm having the issue with, however.
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Robert Somrak, Champion

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Hi Joe
Sorry, I had replied to you on the U2U forum and you indicated there that my solution didn't work for you.  I was actually giving Victoria a bit more info and your reply got in between.

Have you tried REMARKING the folder as a favorite and then unmarking it?   
(Edited)
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JOE HOHNER

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Yes, I have tried remarking.  Thanks for the thought.
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Sunil Bhaskaran, Official Rep

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Joe,
I was not able to reproduce this issue.
If the problem persists, could you please select the folder text displayed over the film strip and see if the specific folders are marked favorite as a group?
If yes, you should be able to clear it from there.

Thanks,
Sunil
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Ron Robertson

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Yes but what if the folders are not listed?
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JOE HOHNER

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Sunil, your suggestion worked.  I was able to unmark the favorites.  Hip, Hip, Hurray!!!!!!   Thank you, Thank you, Thank you!!!!!!   Joe
(Edited)
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Sunil Bhaskaran, Official Rep

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:)
Glad to know that it worked.
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Samoreen

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Hi Sunil,

Please unmark this as "not a problem". It's a reproducible bug.
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Samoreen

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Bump!
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Matt Fitt

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Well, I'm having the same problem, but Sunil's suggestion did not work for me, unfortunately.

Suggestions?
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Duane Moore

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Same here.  Using Classic 7.4 release on Windows 7.
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Samoreen

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[Using Windows 10 - LR 7.4]

Hi,

It seems that there's actually something wrong with the favorites marking/unmarking. I recently marked a folder as a favorite. It was tagged with a small star in the Folders panel of the Library module. It also appeared as a favorite in the "drop up" list that is available under the Grid view (I'm using a dual monitor configuration, so I usually have the grid view on the second monitor). I unmarked that folder from that drop up list. The folder was actually removed from the drop up list but was still tagged as a favorite (with the star) in the Folders panel of the Library module. When I right-clicked it there, the Mark Favorite command was available, not the Unmark command. Gasp !

The bug is easy to reproduce (and obviously, this feature was not very well tested - I would say, not tested at all ) : assuming you have selected folder A and now right-click another folder B and mark it as a favorite, both folders A and B get the favorite star. If you right-click A in the Folders panel, the Mark Favorite command is available while the folder is already marked as favorite with the star. So it's not a favorite on this side of the UI. If you open the drop up list under the Grid view, A appears in the Favorites section but at the bottom of the drop up list you get the Add Favorites command although that folder is currently selected and already marked as a favorite. So, on this side of the UI, A is a favorite but you can't unmark it.

Yet another inconsistency problem in the Lightroom UI. If someone had spent just a few minutes checking this code, the bug would have been detected immediately.

That's the problem since a while at Adobe : design flaws letting inconsistency problems appear in the UI and non-existent QA dpt. This bug belongs to the same category as these ones (which are still not fixed):

https://feedback.photoshop.com/photoshop_family/topics/lightroom-selected-published-folder-or-collec...

https://feedback.photoshop.com/photoshop_family/topics/-7-3-new-bug-with-smart-collections

https://feedback.photoshop.com/photoshop_family/topics/wrong-timestamp-stored-in-lightroom-catalog-c...

Obvious coding mistakes and lack of testing. Back to the base problem here :

https://feedback.photoshop.com/photoshop_family/topics/lightroom-quality-assurance-dpt-please-tell-u...

The problem is not that such bugs appear. The problem is that they go undetected to public releases. They are so obvious that they should be immediately spotted by the developer himself before the QA dpt. have a look at the new code. Adobe, are you subcontracting coding to students or offshore developers ?



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Samoreen

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When following the steps described above, note that if you unmark folder B by right-clicking it in the Folders panel (B not being selected), both A and B are unmarked. If you do the same while B is selected, neither A nor B are unmarked.
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Samoreen

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Another remark :

This bug and the 2 bugs that I mentioned above

(https://feedback.photoshop.com/photoshop_family/topics/lightroom-selected-published-folder-or-collection-is-not-deselected-if-a-folder-is-selected

https://feedback.photoshop.com/photoshop_family/topics/-7-3-new-bug-with-smart-collections)

seem to point to the same design issue. Somewhere in the UI code, there's a confusion between currently selected folder and right-clicked folder. This now appears rather obvious.


(Edited)
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John R. Ellis, Champion

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Merging with bug report specific to this behavior.

Please reference the new conversation here: Merging with "Right-click Mark Favorite in Folders panel creates two favorite gro...
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Samoreen

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Not fixed in version 7.5.
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Elvir Tabaković

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I have the same problem on a Mac. Patrick Philippot described it perfectly. Adobe, please fix it. Thank you.
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Samoreen

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Not fixed in LR 8.
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Samoreen

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Please remove the "Not a problem" tag.
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Samoreen

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I insist. Please unmark this issue as "not a problem". It seems that with version 8 the behavior of this feature has become even more erratic making it totally unusable.
(Edited)
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Duane Moore

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It seems to me that not being able to fix this problem should be an embarrassment for Adobe.  Surely they must have somebody who knows how to test and fix software problems.
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NiceNilo

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This stupid bug is really messing with my workflow. Please please please Adobe, I thought the sales pitch for the 'pay monthly for our software model', is so you can continue to support us???

Meanwhile, Capture1 is looking better and better.
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Duane Moore

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Problem still present in the latest version.  Can they not test this and then fix it?
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John R. Ellis, Champion

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I changed the status of this bug report from "Not a problem" to "No status".
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Reetesh Mukul, Employee

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We will look into this issue. Folder Favorite and Favorite Groups may be infringing with intuition. 
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Patrick Philippot

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Hi,

If you have read my previous posts, you know that you have at least a way to reproduce the problem. I'm pretty sure that there's a connection with other UI problems as explained above. What I see seems to indicate that the UI is not managed in a consistent way as a finite state machine. Wondering whether this is even possible when using LUA.
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Patrick Philippot

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> We will look into this issue

You should be already looking into it :--)) . This has been reported 7 months ago.
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Samoreen

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Still not fixed in LR 9.1. Are you still looking into it ? Well, I know, I'm aware of some bugs still alive in LR 8 years after they have been reported. So, we'll have to be patient. Please try to fix this before I pass away.
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Dan Dax

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Correct. I'm on 9.1 and it's still going on. Ugh.
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Nick Collura

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I can confirm this exact problem still exists. 
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Alex Valtchev

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This reply was created from a merged topic originally titled Unmark Favorite - NOT WORKING.

After marking some folders as favorites, later I try to unmark them but is not working. It still says MARK FAVORITE, then when I click it says UNMARK favorite, then again MARK FAVORITE and etc... so basically the little star is not disappearing. 

It is really frustrating. I don't know if it has something to do with having COLOR and being marked as FAVORITE, but in those stars DO NOT DISAPPEAR no matter how many times I mark or unmark them as favorites.
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Samoreen

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Welcome to the Club, Alex !
Maybe someone at Adobe will eventually wake up and do something about this annoying bug...
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Alex Valtchev

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I am using the very latest version of Dec 23, 2019 which is 9.1
As far as Adobe goes I don't think they give a damn about bugs or improving Lightroom as long as they make money. They just announced ANOTHER record breaking profit never seen before... I strongly believe the whole team must be fired and the entire program rewritten. It's SO SO SO slow and buggy... Why Photoshop or other Adobe programs aren't like that? Just Lightroom... MY hardware is 2020 cutting edge...
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Samoreen

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> Why Photoshop or other Adobe programs aren't like that? Just Lightroom...

I have a few suggestions : offshore development, use of the LUA language for the UI development (a terrible choice), they don't care because the subscription is paid anyway, incompetence,...

All of the above ?

Globally, notwithstanding the choice of LUA and the accumulating bugs, I consider the overall design of the LR UI to be the best among all similar software. No discussion. However, I guess that all or part of the development has been subcontracted/delegated to less skilled people who are totally out of control. A lot of bugs are lasting since many years and nobody seems to be able to fix them. This is strange. Usually, self-esteem and professional conscience are a trait of motivated software developers. The Lightroom development team (or a part of it) seems to have given up these values.
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David Jones

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LR Latest version 9.2 /Windows latest version as of 03.09.20    can't get rid of stars  same as mentioned above
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Robert Somrak, Champion

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I thought this was a bug a long time ago but I think it is just a poor design.  The main issue everyone is having is it is not very clear that a folder can be a favorite by itself and also part of several groups.  I can duplicate what Patrick Philippot shows as a bug but it is not a bug but just that the A and B folders are in groups.  The only sure way to know what is going on is to do the unmarking and marking in the dropdown above the filmstrip.   

For instance, unmark ALL the favorites and then select both Folders A and B and mark as a favorites.   A and B is a favorite GROUP.  You can STILL mark A and still mark B as separate favorites.  This is not a bug.
(Edited)
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Samoreen

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Robert,

Sorry, but you are wrong. The behavior I described in my "steps to reproduce" is not consistent even if we consider your "favorite group" theory. First, depending on how you access your favorites, you get different results. This is a bug. Please re-read my post. Second, there's no mention of any favorite group concept in the documentation. When program behavior doesn't match the documentation, this is also a bug. Third, if you right-click a folder that is already marked as a favorite and get the "Mark as favorite" command in the menu, this is a bug.
(Edited)
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Robert Somrak, Champion

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Patrick
I used your "steps to reproduce" and got your results but if you consider the "group" concept it is the correct behavior.  I have not had any issues setting and removing favorites now that I understand how it works.   I originally thought this was a bug and was one of the first posters in this thread but have since changed my mind that this is just a EXTREMELY POOR design and not well documented and needs to be overhauled.  I have no interest in debating the design as it is working for me now.
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Duane Moore

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What is a "group" concept?  How do I mark/unmark favorite folders?  Is this some sort of cutting edge idea that can't quickly be fixed?
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Robert Somrak, Champion

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Here is some documentation for "favorite groups" that is as poor as the user interface for favorites.  I find that I have to go tho the dropdown above the filmstrip to actually see what is in groups or not.  It took a lot of experimenting to figure out what was going on but now I have no issues.  As I said above, this an extremely poor design and not even close to being intuitive.

https://helpx.adobe.com/in/lightroom-classic/help/create-folders.html