Photoshop: Installing Photoshop on D drive doesn't make an entry in the Start menu

  • 1
  • Problem
  • Updated 7 years ago
  • (Edited)
Yesterday, I reinstalled Photoshop CS4. My asystem is 64-bit Windows 7. The installation failed to make an entry into the START list. I called support to determine if Photoshop had installed correctly.

I was told that Photoshop had not installed correctly because it resided on drive D. I was told that Adobe will not accept an installation on any drive other than C.

This leads me to believe that the option of selecting a different file location in the installation process is flawed. If no drive other than C is acceptable, then I should not be permitted to select any drive other than C.

Finally, Photoshop CS4 has run successfully for a few years residing on drive D. It seems to be running all right on drive D now.
Photo of vincent heying

vincent heying

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 7 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1897 Reply Likes
Thanks. I've asked our install folks to take a look to see if this can be improved.
Photo of vincent heying

vincent heying

  • 2 Posts
  • 0 Reply Likes
There are really two probems being reported here.

One is the fact that in some instances installing Photooshop CS4 does not put an entry into the STARTmenu.

Two is there is some confusion about whether Photoshoip can be installed on a drive other than C. My take on that is the support tech was a very dim bulb. Since photoshop was on the D drive on my system he did not want to work on the START menu problem. Instead he told me that Photoshop was not installed correctly because it was on the D drive. That problem was created by the support tech, not by the software. In my experience Photoshop works just fine off the D drive. Elements does also.

If Photoshop cannot be successfully installed on the D drive, please get back to me.