PS.COM: Flash Player problem

  • 1
  • Problem
  • Updated 7 years ago
  • (Edited)
On www.photoshop.com I cannot access (and organize) My Library. Error message:

There was a problem starting.
The problem may be due to having the Flash Player preference “Allow third-party content to store data on your computer turned-off”.

3-d party storage is ALLOWED and same happens on Chrome or IE 8.
Works fine on Windows XP.
Adobe Flash Player version 10.3
Thanks for any help in solving this nagging problem

best regards

andre
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Andre Erlich

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Posted 7 years ago

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Charlie D, Official Rep

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Let's try some basic trouble-shooting first, and take it from there.

You mention Windows XP works fine. What is the operating system you're using?

Can you try uninstalling and then reinstalling the Flash plugin? Uninstallers:
Mac: http://kb2.adobe.com/cps/909/cpsid_90...
Win: http://kb2.adobe.com/cps/141/tn_14157...

Reinstall Flash: http://get.adobe.com/flashplayer

If that goes OK, but you still see the issue, please try clearing the Flash cache of data for Photoshop.com by visiting this link, selecting static.photoshop.com, and clicking Delete Website:
http://www.macromedia.com/support/doc...
(Don't worry about data loss--this won't hurt your account.)

Does this help?
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Andre Erlich

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Greetings and thank you for your reply and apologies for omitting some information in my original email:

1) Running Windows 7 32-bit.Version 6.1 built 7600
2) I have uninstalled and re-installed Flash at least twice - does not heal the problem
3) the link above to static.photoshop.com gives
404 - Not Found error

thanks for your help - hopefully other avenues for debugging are available

best regards

andre
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Charlie D, Official Rep

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Hi Andre

Just to be clear, do not enter static.photoshop.com in your web browser. Open this link:
http://www.macromedia.com/support/doc...

Then select static.photoshop.com in the window that shows various sites you visited, and delete static.photoshop.com... Or to make it easy, just select Delete All Sites. It won't delete sites, but instead will wipe cached Flash data from your machine. It's not a problem.

If this still doesn't help, what kind of anti-virus tool does your system run? Are you running any kind of security program that blocks the Flash plugin? If you're not sure, can you try loading this simple page and tell me what the version # is: http://www.adobe.com/software/flash/a...

Thanks,
Charlie