Lightroom: Filtering Always Flashes "Oh no! A black hole" for several long seconds

  • 1
  • Problem
  • Updated 2 months ago
  • Not a Problem
  • (Edited)
Context: Lightroom CC 2.2 on macOS 10.14.4

I understand that filtering through a large set would take time but this screen should not be displayed when there's an active filtering query that hasn't returned yet. This is a bug.



Lightroom CC needs a proper loading screen when it's churning through a filter query and hasn't completed yet. This Black Hole screen should only be displayed when no query is running anymore. I have a very large library but even filtering through a 50-shot album can take several seconds so it looks like some query is not being properly scoped when the filtering is being done. A SQLite query that filters 5 out of 50 shots should be extremely fast. 
Photo of Olivier Lacan

Olivier Lacan

  • 28 Posts
  • 1 Reply Like

Posted 2 months ago

  • 1
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5544 Posts
  • 1166 Reply Likes
Lightroom CC is currently 2.2.1 Do you still see the issue after installing the update?
Photo of Olivier Lacan

Olivier Lacan

  • 28 Posts
  • 1 Reply Like
Rikk, that version is not available for me even if I manually check for updates. Sadly it's impossible to click on the build number to copy it (would be a useful feature) but here it is:



Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5544 Posts
  • 1166 Reply Likes
Actually, it is easier to go to Help>System Info... . That text is selectable. 

Your Creative Cloud App does not show the update? You can refresh the App by [Ctrl/Cmd]+[Alt/Opt]+[R]
Photo of Olivier Lacan

Olivier Lacan

  • 28 Posts
  • 1 Reply Like
Command + Option + R just quits the app for me and no update shows up for Lightroom CC. 
Photo of Olivier Lacan

Olivier Lacan

  • 28 Posts
  • 1 Reply Like
4.8.1.435
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5506 Posts
  • 1157 Reply Likes
Have you tried signing out of the Creative Cloud App, restarting the computer and signing back in again?
Photo of Olivier Lacan

Olivier Lacan

  • 28 Posts
  • 1 Reply Like
Yep, no change after a sign out, full restart, refresh, nothing. Still Lightroom CC version: 2.2 [ 20190204-1600-e7ae188 ] (Feb  4 2019).

May I suggest something may be wrong with the update checker logic or some sort of cashing mechanism? 
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5506 Posts
  • 1157 Reply Likes
Interesting.

If you have the internet bandwidth and are willing to humor me:
  • Uninstall Lightroom via the CC App
  • Restart
  • Install Lightroom via the CC App
  • Verify in Help>System Info... the version number that installs?
Photo of Olivier Lacan

Olivier Lacan

  • 28 Posts
  • 1 Reply Like
There we go, phew. That took some work

> Lightroom CC version: 2.2.1 [ 20190312-1546-e438717 ] (Mar 13 2019)
Photo of Olivier Lacan

Olivier Lacan

  • 28 Posts
  • 1 Reply Like
All right. I can confirm that after upgrading to 2.2.1 this bug no longer seems to occur.
Photo of Olivier Lacan

Olivier Lacan

  • 28 Posts
  • 1 Reply Like
Never mind, the issue re-occurred (after loading new images and while they were still syncing up). So it may be harder to reproduce under 2.2.1, but the bug is still there.