Photoshop: Lighting Effects crashes every time on an unsupported system (Win NT/64)

  • 2
  • Problem
  • Updated 6 years ago
  • (Edited)
This feature is unusable. I can guarantee that if I tweak more than two settings on the lighting effects popup (e.g. change the lighting type then adjust the spotlight orientation or dimension) photoshop will lock up and stop responding. I have lost work twice trying to add that effect. I have just spent the last 2 hours trying to add a simple lighting effect to complete a project and I cannot do it.

My system info is below:

Adobe Photoshop Version: 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch]) X64
Operating System: Windows NT
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:4, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2
Physical processor count: 4
Processor speed: 3000 MHz
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 5450
OpenGL Drawing: Enabled.
Video Card: ATI Radeon HD 5450
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version: 8.851.0.0
Built-in memory: 8191 MB
Free memory: 3949 MB
Memory available to Photoshop: 7210 MB
Memory used by Photoshop: 60 %
Image cache levels: 4
Serial number: 92298669021909634624
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\
Temporary file path: C:\Users\HPDESK~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 919.3G, 264.1G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
ACE.dll ACE 2008/08/27-18:10:41 53.355610 53.355610
AdobeLinguistic.dll Adobe Linguisitc Library 4.0.0
AdobeLM.dll AdobeLM (64 Bit) 3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22) 53.352460
AdobeLM_libFNP.dll FLEXnet Publisher (64 bit) 11.5.0.1 build 57427
AdobeOwl.dll Adobe Owl 2008/08/14-18:38:42 2.0.70 53.354161
AdobeOwlCanvas.dll Adobe Owl Canvas 2.0.70 53.354161
AdobePDFL.dll PDFL 2008/08/20-20:15:08 53.204060 53.204060
AdobeUpdater.dll Adobe Updater Library 6.0.0.1452 (BuildVersion: 52.338651; BuildDate: Wed Apr 16 2008 19:28:20) 52.338651
AdobeXMP.dll Adobe XMP Core 4.2.2 53.352624
AdobeXMPFiles.dll Adobe XMP Files 4.2.2 53.352624
AdobeXMPScript.dll Adobe XMP Script 4.2.2 53.352624
adobe_caps.dll Adobe CAPS 2,0,99,0 2.135373
adobe_epic.dll Adobe EPIC (64 Bit) 3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22) 53.352460
adobe_eula.dll Adobe EPIC EULA (64 Bit) 3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22) 53.352460
AFlamingo.dll AFlamingo 2008/07/09-11:28:44 53.350580 53.350580
AGM.dll AGM 2008/08/27-18:10:41 53.355610 53.355610
ahclient.dll AdobeHelp Dynamic Link Library 1, 3, 12, 0
aif_core.dll AIF 1.0 53.352475
aif_ogl.dll AIF 1.0 53.352475
amtlib.dll AMTLib (64 Bit) 2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22) 53.352460
amtservices.dll AMTServices (64 Bit) 2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22) 53.352460
ARE.dll ARE 2008/08/27-18:10:41 53.355610 53.355610
asneu.dll AsnEndUser Dynamic Link Library 1, 6, 0, 9
authplay.dll
AXE8SharedExpat.dll AXE8SharedExpat 2008/06/11-20:19:53 NFR 53.348206 53.348206
AXEDOMCore.dll AXEDOMCore 2008/06/11-20:19:53 53.348206 53.348206
Bib.dll BIB 2008/08/27-18:10:41 53.355610 53.355610
BIBUtils.dll BIBUtils 2008/08/27-18:10:41 53.355610 53.355610
cg.dll NVIDIA Cg Runtime 2.0.0015
cgGL.dll NVIDIA Cg Runtime 2.0.0015
CoolType.dll CoolType 2009/01/16-10:41:46 53.372607 53.372607
data_flow.dll AIF 1.0 53.352475
ExtendScript.dll ExtendScript 2008/07/17-13:28:24 53.351316 53.351316
FileInfo.dll Adobe XMP FileInfo 4.2.2 53.352624
FNP_Act_Installer.dll FLEXnet Publisher (64 bit) 11.6.0.1 build 60959
icucnv36.dll International Components for Unicode 2008/03/20-16:33:10 Build gtlib_1.1 CL#7223
icudt36.dll International Components for Unicode 2008/03/20-16:33:10 Build gtlib_1.1 CL#7223
image_flow.dll AIF 1.0 53.352475
image_runtime.dll AIF 1.0 53.352475
JP2KLib.dll JP2KLib 2008/06/11-20:19:53 53.100857 53.100857
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
MPS.dll MPS 2008/07/07-10:33:04 53.350311 53.350311
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS4 CS4
Plugin.dll Adobe Photoshop CS4 CS4
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 1.0.0.73
PSArt.dll Adobe Photoshop CS4 CS4
PSViews.dll Adobe Photoshop CS4 CS4
registration.dll Registration 2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22) 53.352460
SCCore.dll ScCore 2008/07/17-13:28:24 53.351316 53.351316
WRServices.dll WRServices Friday May 30 2008 7:18:42 Build 0.7713 0.7713

Installed plug-ins:
3D Studio 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
ADM 3.11x01
Accented Edges 11.0
Anaglyph Flip NO VERSION
Angled Strokes 11.0
AntiGhost NO VERSION
Average 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
BMP 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Bas Relief 11.0
Camera Raw 5.7
Chalk & Charcoal 11.0
Charcoal 11.0
ChromaSolarize NO VERSION
Chrome 11.0
Cineon 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Circle to Square NO VERSION
Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Collada 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Color Halftone 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Colored Pencil 11.0
CompuServe GIF 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Conté Crayon 11.0
Craquelure 11.0
Crop and Straighten Photos 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Crop and Straighten Photos Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Crosshatch 11.0
Crystallize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Cutout 11.0
DAZ Studio 3D Bridge 12.0
Dark Strokes 11.0
DazUpdateScene 12.0
De-Interlace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Demitone 25 NO VERSION
Demitone 50 NO VERSION
Dicom 11.0
Difference Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Diffuse Glow 11.0
Displace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Dry Brush 11.0
Entropy 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Extrude 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
FXG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
FastCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Fibers 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Film Grain 11.0
Filmstrip 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Filter Gallery 11.0
Fresco 11.0
Ghost NO VERSION
Glass 11.0
Glowing Edges 11.0
Google Earth 4 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Grain 11.0
Graphic Pen 11.0
Gray from Blue NO VERSION
Gray from Green NO VERSION
Gray from Red NO VERSION
HDRMergeUI 11.0
HSL -> RGB NO VERSION
Halftone Pattern 11.0
IFF Format 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Ink Outlines 11.0
Kurtosis 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Kyoto Color NO VERSION
Lab -> RGB NO VERSION
Lens Blur 11.0
Lens Correction 11.0
Lens Flare 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Lighting Effects 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch])
Liquify 11.0
MMXCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Make Cube Tile NO VERSION
Make Iso Cube Tile NO VERSION
Matlab Operation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Maximum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Mean 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Measurement Core 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Median 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Mezzotint 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Minimum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Mosaic Tiles 11.0
Multiprocessor Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
NTSC Colors 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Neon Glow 11.0
Note Paper 11.0
Ocean Ripple 11.0
OpenEXR 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Ornament NO VERSION
PCX 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
PNG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Paint Daubs 11.0
Palette Knife 11.0
Patchwork 11.0
Paths to Illustrator 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Photocopy 11.0
Photoshop 3D Engine 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Picture Package Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Pinch 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Pixar 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Pixel Trash NO VERSION
Plaster 11.0
Plastic Wrap 11.0
Pointillize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Polar Coordinates 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Portable Bit Map 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Poster Edges 11.0
RGB -> HSL NO VERSION
RGB -> Lab NO VERSION
Radial Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Radiance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Range 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Reticulation 11.0
Ripple 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Rough Pastels 11.0
Rule 30 NO VERSION
Save for Web & Devices 11.0
ScriptingSupport 11.0.2
Shear 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Skewness 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Smart Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Smudge Stick 11.0
Solarize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Solidify A NO VERSION
Solidify B NO VERSION
Solidify C NO VERSION
Spatter 11.0
Sphere Warp A NO VERSION
Sphere Warp B NO VERSION
Spherize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Sponge 11.0
Sprayed Strokes 11.0
Square to Circle NO VERSION
Stained Glass 11.0
Stamp 11.0
Standard Deviation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Sumi-e 11.0
Summation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Swap Green/Blue NO VERSION
Swap Red/Blue NO VERSION
Swap Red/Green NO VERSION
Tachyon NO VERSION
Targa 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Texturizer 11.0
Tiles 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Torn Edges 11.0
TransLine NO VERSION
TransTone NO VERSION
Twirl 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
U3D 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Underpainting 11.0
Vanishing Point 11.0
Variance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Variations 11.0 (11.0x001)
Veins NO VERSION
Vitriol NO VERSION
WIA Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Water Paper 11.0
Watercolor 11.0
Wave 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Wavefront|OBJ 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Wind 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Wireless Bitmap 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Zephyr NO VERSION
ZigZag 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Zombie NO VERSION
Plug-ins that failed to load: NONE
Flash:
Connections
Kuler
Installed TWAIN devices: NONE
Photo of Jay Kummer

Jay Kummer

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  • frustrated and disappointed

Posted 6 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Unfortunately, Windows NT 64bit isn't a supported operating system for Photoshop CS4 (or later):

http://helpx.adobe.com/x-productkb/po...

You may try running the 32bit version of Photoshop if you're trying to run the 64bit version. Another thought would be to make sure the video drivers are up-to-date by going directly to the ATI/AMD website.