Photoshop CC: 'Lighting effects' isn't working. workplace has been changed instead.

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
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Martins Avotins

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Posted 5 years ago

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Chris Cox

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Which application are you using?
Which version?
What OS version?
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Martins Avotins

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Adobe Photoshop (cc) Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x64
Operating System: Windows 7 64-bit
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Chris Cox

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OK, now what exactly do you mean by "isn't working"?

And yes, when you use Lighting Effects, it loads the workspace for lighting effects (since it is now built into the app and not a plugin).
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Martins Avotins

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1 opening ps - workplaces in order
2 opening image
3 applying lighting effects filter -> no option of 'cancel', 'apply' or any other, no preview, nothing, can't even exit the filter (sub)workplace,
4 need to close, reopen ps
instead of (1) workplaces i'm getting changed workplace (let's say - last worked with - photography) with only properties menu (or whatever fancy name you call this amazing stuff :)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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When you close Photoshop in step 4, are you force quitting?

It sounds like the root problem is you're encountering a problem using lighting effects, so you're force quitting and your preferences are lost.

I'd suggest updating your video drivers directly from the hardware manufacturers website so Lighting Effects works correctly. Instruction below:

http://blogs.adobe.com/crawlspace/201...
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Martins Avotins

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Hi

I was reading this topic before started this one.
The problem 1 for this is -


(if unchecked - lighting effects not available at all)

2 -
drives are up to date..
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
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Martins Avotins

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Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2394 MHz
Built-in memory: 8100 MB
Free memory: 5659 MB
Memory available to Photoshop: 7133 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1366
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: False.
OpenGL Allow Advanced Mode: False.
NumGPUs=1
gpu[0].OGLVersion="3.0"
gpu[0].MemoryMB=3857
gpu[0].RectTextureSize=4096
gpu[0].Renderer="Intel(R) HD Graphics Family"
gpu[0].RendererID=278
gpu[0].Vendor="Intel"
gpu[0].VendorID=32902
gpu[0].HasNPOTSupport=1
gpu[0].DriverVersion="8.15.10.2353"
gpu[0].Driver="igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32"
gpu[0].DriverDate="20110404000000.000000-000"
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLSupported=0
gpu[0].CUDASupported=0
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Intel Build 8.15.10.2353"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
Serial number:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\
Temporary file path: C:\Users\MARTIN~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 232.4G, 89.0G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

Installed components:
ACE.dll ACE 2013/07/14-12:09:50 79.543790 79.543790
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdobeLinguistic.dll Adobe Linguisitc Library 7.0.0
AdobeOwl.dll Adobe Owl 2013/03/03-12:10:08 5.0.13 79.533484
AdobePDFL.dll PDFL 2013/03/13-12:09:15 79.499517 79.499517
AdobePIP.dll Adobe Product Improvement Program 7.0.0.1786
AdobeXMP.dll Adobe XMP Core 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPFiles.dll Adobe XMP Files 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPScript.dll Adobe XMP Script 2013/03/13-12:09:15 79.151481 79.151481
adobe_caps.dll Adobe CAPS 7,0,0,21
AGM.dll AGM 2013/07/14-12:09:50 79.543790 79.543790
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
aif_core.dll AIF 5.0 79.534508
aif_ocl.dll AIF 5.0 79.534508
aif_ogl.dll AIF 5.0 79.534508
amtlib.dll AMTLib (64 Bit) 7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50) 1.000000
ARE.dll ARE 2013/07/14-12:09:50 79.543790 79.543790
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2013/07/14-12:09:50 79.543790 79.543790
BIBUtils.dll BIBUtils 2013/07/14-12:09:50 79.543790 79.543790
boost_date_time.dll DVA Product 7.0.0
boost_signals.dll DVA Product 7.0.0
boost_system.dll DVA Product 7.0.0
boost_threads.dll DVA Product 7.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.6.30929 2.1.6.30929
CITThreading.dll Adobe CITThreading 2.1.6.30929 2.1.6.30929
CoolType.dll CoolType 2013/07/14-12:09:50 79.543790 79.543790
dvaaudiodevice.dll DVA Product 7.0.0
dvacore.dll DVA Product 7.0.0
dvamarshal.dll DVA Product 7.0.0
dvamediatypes.dll DVA Product 7.0.0
dvaplayer.dll DVA Product 7.0.0
dvatransport.dll DVA Product 7.0.0
dvaunittesting.dll DVA Product 7.0.0
dynamiclink.dll DVA Product 7.0.0
ExtendScript.dll ExtendScript 2013/03/21-12:10:31 79.535742 79.535742
FileInfo.dll Adobe XMP FileInfo 2013/03/19-12:09:02 79.151561 79.151561
filter_graph.dll AIF 5.0 79.534508
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
imslib.dll IMSLib DLL 7.0.0.116
JP2KLib.dll JP2KLib 2013/02/19-12:28:44 79.248139 79.248139
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OMP Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 2.1.2.1785
mediacoreif.dll DVA Product 7.0.0
MPS.dll MPS 2013/03/15-13:25:52 79.535029 79.535029
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
PatchMatch.dll PatchMatch 2013/06/11-12:08:08 79.542390 79.542390
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC CC
Plugin.dll Adobe Photoshop CC CC
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 4.0.1.34
PSArt.dll Adobe Photoshop CC CC
PSViews.dll Adobe Photoshop CC CC
SCCore.dll ScCore 2013/03/21-12:10:31 79.535742 79.535742
ScriptUIFlex.dll ScriptUIFlex 2013/03/21-12:10:31 79.535742 79.535742
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102
WRServices.dll WRServices Mon Feb 25 2013 16:09:10 Build 0.19078 0.19078

Required plug-ins:

3D Studio 14.1.2 (14.1.2 x001)
Accented Edges 14.1.2
Adaptive Wide Angle 14.1.2
Angled Strokes 14.1.2
Average 14.1.2 (14.1.2 x001)
Bas Relief 14.1.2
BMP 14.1.2
Camera Raw 8.2
Camera Raw Filter 8.2
Chalk & Charcoal 14.1.2
Charcoal 14.1.2
Chrome 14.1.2
Cineon 14.1.2 (14.1.2 x001)
Clouds 14.1.2 (14.1.2 x001)
Collada 14.1.2 (14.1.2 x001)
Color Halftone 14.1.2
Colored Pencil 14.1.2
CompuServe GIF 14.1.2
Conté Crayon 14.1.2
Craquelure 14.1.2
Crop and Straighten Photos 14.1.2 (14.1.2 x001)
Crop and Straighten Photos Filter 14.1.2
Crosshatch 14.1.2
Crystallize 14.1.2
Cutout 14.1.2
Dark Strokes 14.1.2
De-Interlace 14.1.2
Dicom 14.1.2
Difference Clouds 14.1.2 (14.1.2 x001)
Diffuse Glow 14.1.2
Displace 14.1.2
Dry Brush 14.1.2
Eazel Acquire 14.1.2 (14.1.2 x001)
Embed Watermark 4.0
Entropy 14.1.2 (14.1.2 x001)
Extrude 14.1.2
FastCore Routines 14.1.2 (14.1.2 x001)
Fibers 14.1.2
Film Grain 14.1.2
Filter Gallery 14.1.2
Flash 3D 14.1.2 (14.1.2 x001)
Fresco 14.1.2
Glass 14.1.2
Glowing Edges 14.1.2
Google Earth 4 14.1.2 (14.1.2 x001)
Grain 14.1.2
Graphic Pen 14.1.2
Halftone Pattern 14.1.2
HDRMergeUI 14.1.2
IFF Format 14.1.2
Ink Outlines 14.1.2
JPEG 2000 14.1.2
Kurtosis 14.1.2 (14.1.2 x001)
Lens Blur 14.1.2
Lens Correction 14.1.2
Lens Flare 14.1.2
Liquify 14.1.2
Matlab Operation 14.1.2 (14.1.2 x001)
Maximum 14.1.2 (14.1.2 x001)
Mean 14.1.2 (14.1.2 x001)
Measurement Core 14.1.2 (14.1.2 x001)
Median 14.1.2 (14.1.2 x001)
Mezzotint 14.1.2
Minimum 14.1.2 (14.1.2 x001)
MMXCore Routines 14.1.2 (14.1.2 x001)
Mosaic Tiles 14.1.2
Multiprocessor Support 14.1.2 (14.1.2 x001)
Neon Glow 14.1.2
Note Paper 14.1.2
NTSC Colors 14.1.2 (14.1.2 x001)
Ocean Ripple 14.1.2
Oil Paint 14.1.2
OpenEXR 14.1.2
Paint Daubs 14.1.2
Palette Knife 14.1.2
Patchwork 14.1.2
Paths to Illustrator 14.1.2
PCX 14.1.2 (14.1.2 x001)
Photocopy 14.1.2
Photoshop 3D Engine 14.1.2 (14.1.2 x001)
Photoshop Touch 14.0
Picture Package Filter 14.1.2 (14.1.2 x001)
Pinch 14.1.2
Pixar 14.1.2 (14.1.2 x001)
Plaster 14.1.2
Plastic Wrap 14.1.2
PNG 14.1.2
Pointillize 14.1.2
Polar Coordinates 14.1.2
Portable Bit Map 14.1.2 (14.1.2 x001)
Poster Edges 14.1.2
Radial Blur 14.1.2
Radiance 14.1.2 (14.1.2 x001)
Range 14.1.2 (14.1.2 x001)
Read Watermark 4.0
Reticulation 14.1.2
Ripple 14.1.2
Rough Pastels 14.1.2
Save for Web 14.1.2
ScriptingSupport 14.1.2
Shake Reduction 14.1.2
Shear 14.1.2
Skewness 14.1.2 (14.1.2 x001)
Smart Blur 14.1.2
Smudge Stick 14.1.2
Solarize 14.1.2 (14.1.2 x001)
Spatter 14.1.2
Spherize 14.1.2
Sponge 14.1.2
Sprayed Strokes 14.1.2
Stained Glass 14.1.2
Stamp 14.1.2
Standard Deviation 14.1.2 (14.1.2 x001)
STL 14.1.2 (14.1.2 x001)
Sumi-e 14.1.2
Summation 14.1.2 (14.1.2 x001)
Targa 14.1.2
Texturizer 14.1.2
Tiles 14.1.2
Torn Edges 14.1.2
Twirl 14.1.2
Underpainting 14.1.2
Vanishing Point 14.1.2
Variance 14.1.2 (14.1.2 x001)
Variations 14.1.2 (14.1.2 x001)
Water Paper 14.1.2
Watercolor 14.1.2
Wave 14.1.2
Wavefront|OBJ 14.1.2 (14.1.2 x001)
WIA Support 14.1.2 (14.1.2 x001)
Wind 14.1.2
Wireless Bitmap 14.1.2 (14.1.2 x001)
ZigZag 14.1.2

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash: NONE
Installed TWAIN devices: NONE
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Your driver is from over two years ago: 20110404

Did you check for a newer driver via Windows update? Or by going directly to the intel site like my troubleshooting document recommended?

If the former, go to this page and click on [Continue] to automatically find the latest driver for your card:

https://downloadcenter.intel.com/defa...
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Martins Avotins

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Obviously i'm having a really stupid issue -

'A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.' (That's what Intel says)

And manufacturer (Toshiba in this case) utility responsible for drivers 'thinks' that they are up to date.

Thanks for your help, guys, seems like it's job for toshiba now :)
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Martins Avotins

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And I've got a reply from Toshiba customer service, here's the answer -

"(..)
Any available drivers get sent to us directly from the manufacturer of the individual component. The latest display driver for your notebook is dated 02/05/2012. We recommend checking the website for further updates on a regular basis. (..)"

Any suggestions? (Yes I know, purchase of a new computer would be great)
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Chris Cox

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Intel, NVidia, and AMD/ATI have all put out multiple driver versions this year.
Someone at Toshiba is mis-informed about how often the driver updates are made available, and failing to allow their customers to receive the bug fixes made in the actual driver updates.
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Martins Avotins

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Finally someone at the Toshiba end was able to see the problem.
Though I had to download and update driver from Intel and use not very user-friendly methods.
It was interesting experience with some deja-vu from Linux / terminal / let's find a solution times. :)
Have a nice day.

Problem solved. Everything works fine now. Thanks.
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Chris Cox

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Glad to hear you got it solved.
But sorry you had to go 6 rounds with Toshiba to make it happen. Driver updates should be easy, not require hacks and command line tricks.
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chris franklin

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My work place menu has entirely vanished!!! As in there is no drop down at all. I reset my preferences to solve another problem and now this has happened!