Lightroom: Filmstrip is covering / overlapping filter- and breadcrumb bar

  • 27
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
The filmstrip in LightroomCC ist overlapping / partially covering the filter- / breadcrumb bar
Photo of Andreas Wiehrdt

Andreas Wiehrdt

  • 5 Posts
  • 0 Reply Likes
  • puzzeled

Posted 3 years ago

  • 27
Photo of John R. Ellis

John R. Ellis, Champion

  • 4695 Posts
  • 1270 Reply Likes
Others with those symptoms have fixed the issue by resetting LR's preferences: http://www.lightroomforums.net/showthread.php?25197-Resetting-the-lightroom-preferences-file-updated

Please let us know if that works for you.
Photo of Smit K

Smit K, Employee

  • 252 Posts
  • 126 Reply Likes
Hi Andreas,

Could you confirm if resetting the preferences for Lightroom help you with the issue?

If not, then please share your OS and hardware details. Also a screenshot for the issue.

Thanks,
Smit Keniya
Photo of Andreas Wiehrdt

Andreas Wiehrdt

  • 5 Posts
  • 0 Reply Likes
Thank you for the tipp, John and for your caring, Smit! But I'd rather not reset my preferences, as the hassle might be bigger than to live with an overlapping filmstrip for a while. (Changing the language from German to English caused LR to create a new presets folder and obliged me to transfer all the presets from one to another folder).  I'm confident that Adobe will fix the issue in a later update.
Photo of Smit K

Smit K, Employee

  • 234 Posts
  • 116 Reply Likes
Hi Andreas,

Could you share a screenshot for the issue and Help-->System Info?

Also, do you have any steps to reproduce this?

Thanks,
Smit
Photo of Andreas Wiehrdt

Andreas Wiehrdt

  • 5 Posts
  • 0 Reply Likes
Here are system info and screenshot:

Lightroom version: CC 2015.7 [ 1090788 ]License: Creative Cloud
Operating system: Mac OS 10
Version: 10.12 [2]
Application architecture: x64
Logical processor count: 8
Processor speed: 2,5 GHz
Built-in memory: 16.384,0 MB
Real memory available to Lightroom: 16.384,0 MB
Real memory used by Lightroom: 624,3 MB (3,8%)
Virtual memory used by Lightroom: 1.534,9 MB
Memory cache size: 61,7 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Displays: 1) 2880x1800

Graphics Processor Info: 
NVIDIA GeForce GT 750M OpenGL Engine

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 4.1 NVIDIA-10.14.20 355.10.05.15f03
Renderer: NVIDIA GeForce GT 750M OpenGL Engine
LanguageVersion: 4.10


Application folder: /Applications/Adobe Lightroom
Library Path: /Users/Wiehrdt/Dropbox/Lightroom Fotos (Master)/Lightroom Catalogue/Lightroom Catalog.lrcat
Settings Folder: /Users/Wiehrdt/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Aurora HDR 2017
4) Canon Tether Plugin
5) Facebook
6) Flickr
7) HDR Efex Pro
8) HDR Efex Pro 2
9) iPhoto
10) Leica Tether Plugin
11) LR/Instagram
12) Luminar
13) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: Built-in Output
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x102
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GT 750M OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 2.1 NVIDIA-10.14.20 355.10.05.15f03
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_point_sprite GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 

Photo of Smit K

Smit K, Employee

  • 234 Posts
  • 116 Reply Likes
Thanks Andreas.

Do you have any steps to reproduce this Or you just stumbled upon this?
Photo of Andreas Wiehrdt

Andreas Wiehrdt

  • 5 Posts
  • 0 Reply Likes
It's like this, whenever I open LR since a couple of days. Can't replicate, what I did before that started to happen. Sorry!
Photo of John R. Ellis

John R. Ellis, Champion

  • 4576 Posts
  • 1231 Reply Likes
"I'm confident that Adobe will fix the issue in a later update."

Unfortunately, based on experience with other bugs, it might be a very long time before this is fixed (or it might be fixed in the very next release).
Photo of Nikita Tretyakov

Nikita Tretyakov

  • 3 Posts
  • 4 Reply Likes
This reply was created from a merged topic originally titled Issue with Filmstripe in Lightroom on Mac.

there is probably a bug in Lightroom on mac (at least in Sierra). When Window -> Show Tab Bar is checked and one restarts Lightroom the upper part of the filmstripe is cut. To resolve the issue one has to unselect Show Tab Bar and restart again
the cut filmstripe you can see here https://forums.adobe.com/thread/2214640
Photo of Andreas Wiehrdt

Andreas Wiehrdt

  • 5 Posts
  • 0 Reply Likes
That did the trick, Nikita. Thank you so much for the tipp!
Photo of John R. Ellis

John R. Ellis, Champion

  • 4695 Posts
  • 1270 Reply Likes
By Window > Show Tab Bar, is that (in English LR) Window > Panels > Show Filmstrip?
Photo of Robert Meppelink

Robert Meppelink

  • 6 Posts
  • 0 Reply Likes
Thanks also, Nikita. That fixed it for me too. First time I have experienced this issue in years of use of Lightroom. I believe I triggered it by some combination of turning off and on tabs along with switching screen mode from "full screen with menu bar" back to "normal", but not exactly sure. I think the bug must reside in the screen mode functions, as I had not previously paid much attention to screen modes - using loupe view with normal screen mode virtually all of the time.
Photo of Steve Hardesty

Steve Hardesty

  • 1 Post
  • 0 Reply Likes
already tried all this....but to no avail...
Photo of John R. Ellis

John R. Ellis, Champion

  • 4695 Posts
  • 1270 Reply Likes
"already tried all this....but to no avail..."

Did you try resetting preferences?  http://www.lightroomforums.net/showthread.php?25197-Resetting-the-lightroom-preferences-file-updated  That has helped some who have these symptoms.
Photo of Kitmin Lee

Kitmin Lee

  • 23 Posts
  • 1 Reply Like
Hi Nikita, I had the same issue as Andreas, exactly like his screenshot, your solution of unticking the Show Tab Bar and restarting worked like a dream. thanks.  I am using LR CC and Mac Sierra. 
Photo of Prasad Shirgaonkar

Prasad Shirgaonkar

  • 1 Post
  • 0 Reply Likes
I had exactly same issue on Lightroom CC on Mac Sierra and solution by Nikita solved my issue too! 
Photo of Jeffrey Sevier

Jeffrey Sevier

  • 1 Post
  • 0 Reply Likes
This worked perfectly for me.
Photo of Steve Jaeger

Steve Jaeger

  • 4 Posts
  • 0 Reply Likes
Thanks Nikita. Have been trying to figure this out for days now. I am in LR CC and also use Mac Sierra.
Photo of Chris Pav

Chris Pav

  • 1 Post
  • 0 Reply Likes
Thanks that did the trick for me!
Photo of Butch VanSeters

Butch VanSeters

  • 1 Post
  • 0 Reply Likes
Worked for me - thanks so much !!
Photo of Nikita Tretyakov

Nikita Tretyakov

  • 3 Posts
  • 4 Reply Likes
great that this worked for you, folks!
Photo of Karin Haasbroek

Karin Haasbroek

  • 2 Posts
  • 0 Reply Likes
I have a different overlapping issue. When I use survey mode images overlap so badly that it is unusable in lightoom7.0, 7.1, 7,2 and 7,3

How do i load an image to show this?
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 5308 Posts
  • 2091 Reply Likes
Do you know how to create a screenshot Karin? (If not, we'll need to know your OS to give instructions)

And then when you start typing a reply, there's a camera icon just below where you're typing, and if you click that, you can then drag/drop the screenshot.
Photo of Karin Haasbroek

Karin Haasbroek

  • 2 Posts
  • 0 Reply Likes
Here is my screenshot
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 5308 Posts
  • 2091 Reply Likes
Oh that is funky! Have you checked the graphics card manufacturer's website for an updated driver? And/or tried unchecking Preferences > Performance > Use Graphics Processor.
Photo of Smit K

Smit K, Employee

  • 252 Posts
  • 126 Reply Likes
Hi,

I was able to reproduce this and have logged a bug for the same.

@John, it is Window > Show Top Bar. You have a Window menu next to Help.

Thanks,
Smit Keniya
Adobe Lightroom Team
Photo of John R. Ellis

John R. Ellis, Champion

  • 4695 Posts
  • 1270 Reply Likes
I must be missing something very obvious, but my Window menu doesn't have "Show Top Bar":

Photo of Jim Wilde

Jim Wilde, Champion

  • 392 Posts
  • 154 Reply Likes
John, that confused me when I first saw it suggested (by Victoria). Apparently it's a new feature of Mac Sierra.
Photo of John R. Ellis

John R. Ellis, Champion

  • 4695 Posts
  • 1270 Reply Likes
Thanks for clarifying.
Photo of Michele Stapleton

Michele Stapleton

  • 15 Posts
  • 2 Reply Likes
I have this problem. Just started. I tried resetting preferences but I lost so much customized information in preferences that I decided I'd rather have a clipped filmstrip that have to re-customize my entire LIghtroom set up.  When I threw way the new preferences and reinstalled the old preferences and relaunched LR, my problem disappeared. (Along the way learned that what I was really missing/what really nagged me was called the filter bar, and I made sure that show filter bar was clicked on.) Now everything is showing like I want it to. Might hold my breath and hope this problem doesn't replicate itself. I'm using a Mac, OS10.12.2 and Lightroom on the CC.
(Edited)
Photo of lesfstl

lesfstl

  • 4 Posts
  • 1 Reply Like
I believe this issue and the disappearing modules issue are related. Once I changed my view settings back to normal and relaunched LR I no longer had blackout, or disappearing modules, and my filmstrip was displaying properly again. Incidentally, I started messing with my view settings because after the update my filter bar was missing. I am using a Mac OS 10.12.
Photo of Pam Lagger

Pam Lagger

  • 1 Post
  • 0 Reply Likes
This reply was created from a merged topic originally titled LR filmstrip is blocking part of the toolbar so I can't access ratings, etc. Unab....

When I opened Lightroom today, the filmstrip was bigger than usual and is covering part of the toolbar so I can't access ratings and other things. I'm unable to adjust the size of the toolbar like I can normally do. I am using LR 6.8 and Mac Sierra version 10.12.3. I didn't change I thing since last night when it was working fine. Any ideas?.
Photo of Kitmin Lee

Kitmin Lee

  • 23 Posts
  • 1 Reply Like
I also have a missing rating row above the filmstrip.  Am using the latest CC and latest Mac os.  I am wondering if it is due to the "show tab bar" creating an extra row , and thus hiding the rating row.  For me this has happened a few times and the solution is reset the preferences.  But beware, each time you reset I think it defaults to 240 dpi instead of 300 dpi. So I have given the wrong dpi to clients !  oops .  This problem wasn't resolved with the last cc update!
Photo of Terri Nickerson

Terri Nickerson

  • 13 Posts
  • 1 Reply Like
I continue to have this problem after spending over two hours online with support today.  I was told that it would be fixed in an update that is coming out in the next few days.  Resetting preferences and unchecking the show tab bar doesn't help.
Photo of Smit K

Smit K, Employee

  • 252 Posts
  • 126 Reply Likes
This issue is caused by when "Show Tab Bar" (Window -> Show Tab Bar) is enabled in Lightroom.

To resolve this, disable  "Show Tab Bar"  (Window -> Show Tab Bar) and restart Lightroom. You can also use the shortcut CMD+SHIFT+T to toggle between these.
(Edited)
Photo of Terri Nickerson

Terri Nickerson

  • 13 Posts
  • 1 Reply Like
Those things didn't even fix it once for me, and I was left with trying to re-create my preferences.  
Photo of Smit K

Smit K, Employee

  • 252 Posts
  • 126 Reply Likes
Did you restart Lightroom?
Photo of Terri Nickerson

Terri Nickerson

  • 13 Posts
  • 1 Reply Like
Yes.  I worked with the Adobe support for over 2 hours as mentioned above.  Nothing fixed it and I was told it would be fixed in the next update.   
Photo of Tetson Francis N. Kwesi

Tetson Francis N. Kwesi

  • 1 Post
  • 0 Reply Likes
Thanks a lot Smith,  i had similar problem this morning and i just unchecked the Show Tab bar and it worked. Pals 'show tab bar" wont appear until you toggle between the short CMD+SHIFT+T.
Photo of Terri Nickerson

Terri Nickerson

  • 13 Posts
  • 1 Reply Like
Disabling show tab bar doesn't work in my case. Neither does deleting preference file or reinstalling LR.
Photo of Kitmin Lee

Kitmin Lee

  • 23 Posts
  • 1 Reply Like
As Terri mentioned, unchecking tab bar or resetting preferences only solves it once, but it happens again and again.  Am using imac 2014  OS Sierra and latest LR CC. 
Photo of Smit K

Smit K, Employee

  • 252 Posts
  • 126 Reply Likes
We will look into it. 
Photo of Terri Nickerson

Terri Nickerson

  • 13 Posts
  • 1 Reply Like
When will this be fixed? I'd like to be able to use the filmstrip, but as it is now, I have to keep it turned off.
Photo of Kitmin Lee

Kitmin Lee

  • 23 Posts
  • 1 Reply Like
Hi, this is today's screenshot after I have updated to 2015.10.  
Photo of Kitmin Lee

Kitmin Lee

  • 23 Posts
  • 1 Reply Like
close up
Photo of Terri Nickerson

Terri Nickerson

  • 13 Posts
  • 1 Reply Like
So much for the update fixing it...
Photo of Kitmin Lee

Kitmin Lee

  • 23 Posts
  • 1 Reply Like
This is really annoying as I use LR on a daily basis for work. So resetting it is time consuming as I also need to reset the export dpi to 300 instead of the default 240.  If adobe can give me a better temp fix than resetting the preferences each time that would save me time. 
Photo of Terri Nickerson

Terri Nickerson

  • 13 Posts
  • 1 Reply Like
At least yours resets.  Mine does not!
Photo of Terri Nickerson

Terri Nickerson

  • 13 Posts
  • 1 Reply Like
Just updated LR and still have this problem.  Unchecking tab bar still does not work, even when I restart LR.  In fact, after restarting LR, the tab bar is checked again, even after I've unchecked it.  Very frustrating.  I am paying monthly for a service that is not performing as expected.
Photo of Terri Nickerson

Terri Nickerson

  • 13 Posts
  • 1 Reply Like
Latest LR update to 2015.10.1 does not fix this problem.  After updating, I've tried the solutions suggested above, unchecking tab bar and resetting preferences.  Neither of these fix it for me.
Photo of Steve Jaeger

Steve Jaeger

  • 4 Posts
  • 0 Reply Likes
Most be quirky to particular OS? I have Mac Sierra. Unchecking tab bar has worked for me. Even after a restart and an couple of LR reinstalls due to an SSD upgrade it has always stayed unchecked.
Photo of Terri Nickerson

Terri Nickerson

  • 13 Posts
  • 1 Reply Like
I also have Mac Sierra.  Nothing works.  Super frustrating.
Photo of Steve Jaeger

Steve Jaeger

  • 4 Posts
  • 0 Reply Likes
Sorry, Terri, don't know what to tell you. I have same LR update. I guess adjusting size of film strip doesn't work for you.
Photo of Terri Nickerson

Terri Nickerson

  • 13 Posts
  • 1 Reply Like
No, I can't adjust it because of the way it overlaps.
Photo of Steve Jaeger

Steve Jaeger

  • 4 Posts
  • 0 Reply Likes
The only other suggestion I can make is that you uninstall and then reinstall LR.
I had to do that at one time. A pain perhaps depending on your internet connections.
Photo of Terri Nickerson

Terri Nickerson

  • 13 Posts
  • 1 Reply Like
I have tried uninstalling and reinstalling LR and still have the problem.
Photo of Kitmin Lee

Kitmin Lee

  • 23 Posts
  • 1 Reply Like
Well it happened again two days ago.  Below is my screen shot.  I am using an iMac 27  5k 2014 + secondary Eizo CG248 monitor.   I have tried a total clean installation for LR.  All OS and LR CC are update.  When can Adobe provide a permanent fix for this problem? 
 
(Edited)
Photo of John R. Ellis

John R. Ellis, Champion

  • 4588 Posts
  • 1237 Reply Likes
Please do Help > System Info and report the exact versions of LR and OS X.  The CC update often fools people into thinking they're "up to date".
Photo of Kitmin Lee

Kitmin Lee

  • 23 Posts
  • 1 Reply Like
The spec's are:-

iMac Retina 5k, 27 inch, late 2014 with OS Sierra 10.12.5,   4 GHz i7  32GB RAM, 1TB SSD

LR CC 2015.10.1

Eizo CG248 (external monitor) 

A total clean installation has been done to remove and reinstall LR.

The current solution is to "reset the preferences" when starting LR.  

Any possible solution, other than that described by others above?

Terri - any luck your end??


Thanks in Advance
Photo of Terri Nickerson

Terri Nickerson

  • 13 Posts
  • 1 Reply Like
No Kitmin, I am still having this problem.  In addition, I've found in preferences-interface-lights out - screen color stays white, whether I change it or not, and in spite of the default being black.  I don't know if this is a related problem.  It has been over 2 months now that I've had this problem.  I have to keep the filmstrip off in order to access the ratings and other items in the main panel.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15868 Posts
  • 2460 Reply Likes
Good morning. We'd like to invite you to our prerelease if you're interested in evaluating a fix for this issue. Let us know and we'll get you added.
Photo of Kitmin Lee

Kitmin Lee

  • 23 Posts
  • 1 Reply Like
Hi Jeff, glad to hear a fix for this problem is on its way.  I would love to test the beta version, however, as I am a working photographer using LR and PS almost on a daily basis, I'm a bit hesitant at the moment in case something else goes wrong and affecting completion of my jobs.   I would hope someone else here could take this offer.  
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 6162 Posts
  • 1366 Reply Likes
Official Response
Lightroom CC2015.12/6.12 was released today and should address this issue.  Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience.

http://blogs.adobe.com/lightroomjournal/2017/07/lightroom-cc-2015-12-now-available.html