Photoshop: Fill Layer + mask = unsaveable program error

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  • Updated 5 years ago
  • (Edited)
Hi,

There's a huge problem concerning the fill layer and especially it's mask layer. I'm digital painting the way that I create a single color layer (fill layer) and by painting it's mask layer I paint single color to an image. Now since I've been doing so there have been problems saving the file: "Couldn't save because of a program error". So I tried flattening few of these layers and voila it was again able to save it.. but I lost the non-destructiviness. Has it got something to do with the fill layer's "infiniteness" or what causes this?
Oh and for the record I also have had RAM issues while saving (crashes PS after a while) with a A3 size image that has about 50 of these fill layers with masks. And I have 32 gigs of RAM.
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Aleksi Revonkorpi

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  • angry

Posted 5 years ago

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Chris Cox

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Which specific application are you using?
Which version?
Which OS version?
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Aleksi Revonkorpi

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Up to date Photoshop CC and the latest mac OS X
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you're seeing crashes, have you been submitting crash logs with your email address? http://adobe.ly/gNJWVY
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Sef

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Aleksi, have you tried cropping your image - select all, Image>crop? Then try to save.

I've responded to a number of users with this same solution (that has worked for me in the past) but haven't heard back if it worked or not. Please respond.
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Aleksi Revonkorpi

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Hey Sef
That sounds reasonable.. might work... I'll try that tomorrow (it's night now).. if that works then it definitely has got something to do with the "infinitiness".. thanks for this! Any other ideas are still welcome! :)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you hide the problem layer does it save? can you post an affected file for us to look at? (Dropbox or other sharing service)
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Aleksi Revonkorpi

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Maybe.. but if there's 50 layers it's somewhat frustrating to find the right layer or better yet the right layers.

The affected files aren't personal jobs so a bit tricky to post you a file... I'll see what I can do.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hiding the layer is a workaround. You can crop or simplify the file as much as needed as long as the issue is still reproducible.
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Chris Cox

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We can handle large files through transfer services or FTP.
And we frequently deal with confidential files for debugging (but without the specific details of the file, we may not find the cause).
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Aleksi Revonkorpi

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I think I reported a crash report at the first time when it crashed. But the thing here is that when these errors occur Photoshop will not crash.. at least right away.. the hardest part is that you have to close the program by yourself.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you force quit, that technically isn't a crash but a freeze (waiting for OS, etc).

We'll see if we can dig up any crash reports.