files open but doesn't appear on the screen, cannot do anything

  • 1
  • Problem
  • Updated 6 years ago
hi, i just bought my computer last month, with the operational system Windows 8, i downloaded a photoshop CC trial from creative cloud app, and can't do anything, the files just don't open, i can see in the layer's window, the file like is open, but doesn't appear on the screen, can't edit nothing...
i wish you could help me to fix that
Photo of Federico Stunz

Federico Stunz

  • 1 Post
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of David Dobish

David Dobish, Photoshop Engineering Manager

  • 201 Posts
  • 52 Reply Likes
Try holding down Ctrl Alt Shift on launch. Then delete preferences. See if that helps.

If that does not try turning off OGL in the preferences.

Ctrl + K to bring up preferences

choose: Performance

Uncheck "Use Graphics Processor"

Restart app.

If this fixes it your GPU drivers may be out of date. Please update them and try again with Use Graphics Processor ON.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 852 Reply Likes
Yes, this is usually a symptom of video driver bugs, which can be solved by updating the driver from the GPU maker's website (NOT Microsoft, and not a system integrator).