files open but doesn't appear on the screen, cannot do anything

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  • Problem
  • Updated 5 years ago
hi, i just bought my computer last month, with the operational system Windows 8, i downloaded a photoshop CC trial from creative cloud app, and can't do anything, the files just don't open, i can see in the layer's window, the file like is open, but doesn't appear on the screen, can't edit nothing...
i wish you could help me to fix that
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Federico Stunz

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Posted 5 years ago

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Photo of David Dobish

David Dobish, Senior QE Photoshop

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Try holding down Ctrl Alt Shift on launch. Then delete preferences. See if that helps.

If that does not try turning off OGL in the preferences.

Ctrl + K to bring up preferences

choose: Performance

Uncheck "Use Graphics Processor"

Restart app.

If this fixes it your GPU drivers may be out of date. Please update them and try again with Use Graphics Processor ON.
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Chris Cox

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Yes, this is usually a symptom of video driver bugs, which can be solved by updating the driver from the GPU maker's website (NOT Microsoft, and not a system integrator).