Lightroom: Why do I get a files could not be read message?

  • 2
  • Question
  • Updated 7 years ago
  • (Edited)
I am getting a message that my files could not be read after I have plugged my card reader to my laptop and tried to import my picture files. I tried uninstalling and reinstalling Lightroom 3 but it still gives me the same message. Any suggestions?
Photo of MargieV


  • 1 Post
  • 0 Reply Likes

Posted 7 years ago

  • 2
Photo of Jim Wilde

Jim Wilde

  • 136 Posts
  • 26 Reply Likes
What version of Lightroom are you running, and what's the camera type that you're trying to import pictures from?

Have you attempted to copy the files using Explorer/Finder directly to a hard drive and then importing from the hard drive? Doing this would give you/us an idea of where the problem might lie, e.g. faulty card, card reader, cable, Lightroom.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13635 Posts
  • 1546 Reply Likes
Hi Margie, make sure your copy of Lightroom is up to date so you have the latest camera support:

Why doesn’t my version of Photoshop or Lightroom support my camera?
Photo of Belinda Berry

Belinda Berry

  • 2 Posts
  • 0 Reply Likes
This sounds like the same problem that my husband had today. He spend hours trying to figure out what was causing it.
Turned out it wasn't that Lightroom couldn't READ the files, it was that it couldn't WRITE them, because the target hard drive was full.
That's a pretty useless error message!
So check your target drive isn't full or hasn't got write permission restrictions.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 3608 Posts
  • 1142 Reply Likes
Thanks for posting that Belinda - you may just have given me a clue on someone else's problem!