Elements 11: .ai and .pdf files opening blank (Mac)

  • 2
  • Problem
  • Updated 4 years ago
  • (Edited)
I've recently installed Elements 11 on my MacBook Air. It was opening .ai and .pdf files fine to begin with but now they're just opening up blank. Please help...
Photo of Sarah Clark

Sarah Clark

  • 7 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 2
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
  • 1735 Reply Likes
What version of Mac OS X?
Photo of Sarah Clark

Sarah Clark

  • 7 Posts
  • 0 Reply Likes
The latest - 10.9
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
  • 1735 Reply Likes
Hmm. 10.10 is the latest. Did you recently update to that? That may have caused the problem.
Photo of Sarah Clark

Sarah Clark

  • 7 Posts
  • 0 Reply Likes
Any other ideas Jeff? I'm struggling here with absolutely useless software!
Photo of Sarah Clark

Sarah Clark

  • 7 Posts
  • 0 Reply Likes
There's an update of OS X Yosemite waiting for me to do. I'm running 10.9.5. Do you think this is what is causing the issue? I'll try installing the OS update. Will I need to reinstall Elements after this?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
MacOS 10.10 still has a lot of problems - you might want to hold off installing it.
Photo of Sarah Clark

Sarah Clark

  • 7 Posts
  • 0 Reply Likes
Ok so any ideas of how to fix my problem with elements?!
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
Not offhand.

What changed on your system since it was last working?
Photo of Sarah Clark

Sarah Clark

  • 7 Posts
  • 0 Reply Likes
Nothing that I can think of. I swapped from Windows to mac and adobe changed the platform over. I can't remember if it's worked since I started using it on mac...
Photo of Michel BRETECHER

Michel BRETECHER, Champion

  • 1012 Posts
  • 214 Reply Likes
.ai files are no longer supported since Elements 11:
http://helpx.adobe.com/photoshop-elem...
Photo of Sarah Clark

Sarah Clark

  • 7 Posts
  • 0 Reply Likes
That doesn't make sense as I could always view them with 11 on my PC. Also pdf files are coming up blank too. Any other clues?
Photo of Michel BRETECHER

Michel BRETECHER, Champion

  • 1012 Posts
  • 214 Reply Likes
I can confirm that on my PC, Elements 11 can't open .ai files. There has been a lot of discussion among scrapbookers about that change. See:
https://blogs.adobe.com/pselements/ta...
As you can see, it was still possible to recover that format module from older version.
I can't help you for Mac questions, but pdf files should open ok.