Files import to correct location, but display in wrong place in import dialog

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The left-hand window from the import panel immediately after importing one photo is below:

The imported photo is at the top, in the 2017-12-08 folder. What is odd about this is that this folder is actually in the Catalog Photos folder, and if one were to open up the 2017 subfolder there, this date (and the same photo) would be listed. Synchronize folders does not appear to solve the problem. I have my Import set up to import to the Catalog Folder directory. What's going on? (Mac 10.12, Lightroom 6.14)
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Roger Lipsett

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Posted 2 months ago

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Johan Elzenga, Champion

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This is a well-known problem, called the 'Capitalisation problem'. Basically, what happens is that you have two different folders, one called ‘XXXX’ and the other one called ‘xxxx’. In other words, the names are the same, except for the capitalisation. Because MacOS and Windows are case-insensitive, your OS sees those two folders as one and the same folder and so it deals with this without you even being aware of it. You will only see one version. But Lightroom is case-sensitive, so Lightroom does see two different folders. In your case, that folder is probably the parent folder of the ‘2017’ folder.


Here's how to fix the problem:

1. Backup your catalog.

2. Create a folder directly on the root of your internal hard drive, call it whatever you want, say "Capitals Fix". Note: do this in Windows Explorer/Macintosh Finder, not in Lightroom.

3. Right-click on the new “2017” folder in the Lightroom Folders Panel and select "Update Folder Location". In the file browser that then opens, browse to and select the "Capitals Fix" folder.

4. Don't be alarmed as the folder will disappear from the Folders Panel, "Capitals Fix" will appear but the 2017-12-08 sub-folder that was listed under ‘2017’ will now have a "?" mark.

5. Now right-click on "Capitals Fix" in the Folders Panel, and again choose"Update Folder Location". This time browse to and select the “2017” folder on your disk. You may get a "Merge" dialog box, select "Merge" and everything should resolve itself.
(Edited)
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Roger Lipsett

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Thanks. This worked, and I realized that the import path I was specifying was the lowercase one. I've corrected that, and all should be well going forward.
(Edited)