Revel: Filenames are being changed?

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  • Updated 5 years ago
  • (Edited)
I first started using Revel to upload photos for my editors last week. As usual, I emailed credits and captions keyed to the filenames.

Last week went fine. This week, two editors told me they couldn't tell which captions/credits went with which photos, because the downloaded photos had been renamed "photo1," "photo2," etc. I can't see from my end which photos are going to get which numbers, so that leaves me with no way to key photo info to the specific photos.

Neither I or my editors are doing anything different this week than we were doing last week.I went back to last week's photos and downloaded a few, and they had the correct filenames. The ones I uploaded this week had been changed to photo1 etc.

What has changed, and why? There is no way I can use Revel if I have no way to match credits and captions to the photos.
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Christine Delsol

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Posted 5 years ago

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Thomas L, Revel Quality Engineer

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Hi Christine,

Sorry that you're having trouble with Revel. Let me ask few questions to try help isolating the problem.

Are the editors downloading the images directly from a Revel app on a different devices or are they download images from the web link you sent them (www.adoberevel.com/share/####.....) ?

Thanks,
Thomas
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Christine Delsol

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Thomas - Thanks for looking into this. They download my photos to their computers from the web link I send them. I work on a PC and also use Revel through my browser.

The thing that puzzles me most is that last week, photos I uploaded last week were also downloaded the web link I sent, and they had the correct filenames. They still do - I downloaded one from last week yesterday to be sure I hadn't imagined it. (My editors didn't complain last week, so I was pretty sure it wasn't my imagination.)

But this week, both of the albums that I sent to (different) editors changed the filenames to photo1, photo2 etc. when downloaded, both according to my editors at their end and when I downloaded them myself after hearing from them.

Christine
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Thomas L, Revel Quality Engineer

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Hi Christine,
Thanks for waiting. I checked with team and got some feedback to share.

In regards to filename stripped after download from a web link, let me try to explain. Please noted that adoberevel.com has two views. Authenticated vs. public viewer.

In Authenticated view, you can views libraries, upload, delete, create albums, and create a public group album URL that are only for viewers.

While in the authenticated view, if you copy the Library link, (If you see the web address bar, you will something like https://www.adoberevel.com/libraries/ ...), and then paste this web link directly into email, the recipients will require authorization to view the web link. Do you remember sharing your credential with your editors , so they can see the photos in the library. btw, same thing if copy a direct URL from album page view. (i.e. https://www.adoberevel.com/libraries/... /albums/ ...)

If that was your workflow, and you had shared your login credential, then downloading images will actually preserved the original file name and not replaced with photo_n.jpg.

Another kind of link is known as Shared Album link, (you see browse URL display something like https://www.adoberevel.com/shares/ ...) This is a public URL. To generate this link, you have to click on Albums tab on adoberevel.com after you signed in as owner of the account, click on an album to see its content, then click on the [Share] to create this public link.

Anyone who get this link can view the page without authorization. We had carefully made a decision to strip original filename when a visitor viewing your page via this public Shared Album URL. It's an intended behavior and has always been this way to protect privacy of the album owner. Since Revel's target market are consumers rather than Pro users (but we love our pro users), some trade-off were made.

Please let us know if this explained why you're seeming the differences in various attempts.

Here are some suggestions to workaround lost of filename :
1. Share sign in credential with your editors. OR,
2. We recommend if it's possible that your intended recipient user Revel Mac to "Export Current Version" of image to automatically save image with captions. You can invite them as library collaborators, you insert captions or comments metadata directly on images, and when they export from their mac client, everything is bundle up nicely.

Finally it's worth mention that we don't recommend emailing photos directly from Revel because it's only shares the large thumb (not full res) and this lacks of caption metadata.

Thomas
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Pattie F., Official Rep

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Just to clarify, Thomas is referring to the collaboratively shared user who must login to Revel as the Authenticated user who must login to see shared files, and the friends who were sent a link by email to view and download on a website as the public viewer .

Pattie
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Christine Delsol

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I assure you I did not share my credentials with the editors I uploaded photos for in the first two weeks I used Revel. And when they downloaded the photos through the link I sent them, their original file names were intact.

My editors cannot use Revel Mac - these are publications running proprietary publishing systems that operate on the Windows platform. Even if it were possible, I can't imagine an editor being willing to sign up with numerous services in order to be able to download photos from their many writers. It is my job to get photos to them in a condition they can use immediately.

If I share my login with editors, won't that also give them access to all my other folders as well? I think it should be obvious why I do not want to do that.

It makes no sense to strip shared files of their file names "to protect the privacy of the album owner" after the owner has made the deliberate decision to share them with that person. If privacy is an issue, I simply would not share the folders - or, if for some incomprehensible reason I wanted to share the files but not their identifying information, I would change the file names before I uploaded them. Once I have approved a specific person's access to a folder, they should be able to retrieve the photos with file names intact.

So in order to get the intact images to editors, I have to give them access to my entire library, including folders that I do not want them to see? Now, THAT is a genuine privacy concern.

Simply put, here is what I need: To give an editor access to one folder - not my entire library - that he or she can access on deadline with a single click and download the photos they choose with the IDs intact.

Is this possible with Revel?
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Pattie F., Official Rep

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When you download a file that is being viewed in a browser from a link, the file will not show the name of the file when it was uploaded, but rather it will show the position that file occupies within the library. file_1, file_2, etc.

Pattie
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Christine Delsol

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Aren't we going around in circles now? We established that long ago, and that was not my question.

But it obviously does not have to be that way. Photoshop.com did not strip the file names, and for the first two weeks after my photos were moved to Revel, the files downloaded with their file names intact. After that, file names were stripped from my ownloaded photos. As Thomas said earlier, a deliberate decision was made to make Revel behave this way.

The question for me is whether there is any chance that Revel will think better of that decision and allow people that Revel users choose to share with to download the photos intact with their file names - without my having to give them my login credentials and make them log in to the site.

If not, please just tell me and I will go away.
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Scott V, Employee

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Hello Christine,
Yes you can share out an album with other users with out giving them your log in credentials or having access to your full library.

Here is a link that I have shared from Revel. I can give this link to anyone as the other user will be able to view the link in a browser and download the images. Feel free to try to see how it works.
This is an album of flowers. http://adoberevel.com/shares/d5da9384...
Click on the download button icon in the upper right


I am not sure if you have seen our FAQ for "How do I share my photos in Revel" http://forums.adobe.com/thread/115799...
There are screen shots to show the different ways to share images in Revel
Let me know if you have any other questions
Scott
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Christine Delsol

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Scott you are new to this conversation and must not have read what came before. I know very well how to share an album - I was sharing with editors who require photos from me for several weeks, until Revel started stripping the file names from downloaded photos, renaming them photo1, photo2, etc.

And please don't tell me it has always been this way, because for the first two weeks my editors downloaded my photos without a problem. Then I started getting WTF emails because the captions I provided were keyed to the real filenames. I have no way of knowing what number any photo will end up with, so I have no way to to provide a usable caption key.

If you look at Thomas' reply above, my only alternatives are to (1) persuade editors to sign up for Revel and use Revel Mac to export the intact photos and then download them, or (2) provide my log-in credentials so editors can download the photos intact. The first is not possible; even if they were willing to go through those extra steps, they use proprietary publishing systems on a Windows platform. And the second does give them access to my entire library.

Thomas said the decision was made to strip filenames for unauthenticated users' downloads "to protect the privacy of the album owner." As the album owner, I am "authenticating" a user for that specific album by sharing with him or her. My privacy is not threatened in the least by their seeing filenames containing information I choose to give them. Privacy defininitely is an issue when my only alternative is to give an editor my login credentials, and thus access to my entire library. And it is an issue that will make it impossible for me to use Revel.

So I will ask again: Is there any chance that Revel will think better of the decision to strip filenames from photos and allow downloads WITH FILENAMES INTACT - without us giving out our login credentials?
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William Szuminski

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Christine,
I am not an employee of Adobe but I did read this thread (unlike Scott). They have posted in other threads that Revel is designed for consumers and not for anyone who has used Photoshop.com as a professional. The business decision to discontinue Photoshop.com was basically a digital slap in the face to anyone who used it. Since the people who really knew about photoshop.com BOUGHT Adobe software that is damn near $1000. It's plainly obvious that Adobe cares more about the everyday user who will download their free APPLE apps than those of us who are willing to spend hundreds of dollars for their true software.

So their short answer should be, "NO, it won't be changed" but they won't. They're trying to do the corporate PR work and usually say "your great idea was sent to the team," "changes looking forward," etc.... Whatever buzz words that you can think of.
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Christine Delsol

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William, thanks for your observations. I have tried not to, but I am afraid I have to draw the same conclusions you do. I bought CS6 Design & Web Premium, which costs $1,899 (though you can find it for a little less), and I expected more than the doublespeak runaround.

I also came across that remark about Revel being designed for consumers, and I can't imagine why they would want to alienate the very users who, as you said, pay huge sums to buy Adobe software. Maybe because professionals don't have a good alternative to most of Adobe's products, so we really can't abandon Adobe, while amateurs can choose from a wide range of software that will meet their needs.

After trying several other services, I'm now using Microsoft Sky Drive. I'm really pretty satisfied with it even though It doesn't have the slick interface or some of the nicer features of Photoshop.com. It does let me upload photos into a specific folder and move photos among different photos. (I do all my photo editing before uploading, so that isn't a factor for me.) Most importantly, it lets me share specific albums with only the editors I created them for, and it downloads photos with their filenames intact -- without requiring editors to sign up for Sky Drive or me to give them my log-in information.

For now, I'm just trying to get a straight answer from Adobe, and I probably will give up on that soon. I'll check in on Revel every now and then to see if it has improved, but I'm through banging my head against a brick wall.
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Christine Delsol

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Correction: I meant to say Sky Drive lets me move photos among different *albums*