files uploaded are stuck in processing and cannot be deleted

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Removing service category

I uploaded several fi les into these files are STUCK. they continue processing and can NOT be deleted. I was told by help desk, 2 weeks ago, that it wasa site problem and would be resolved. I have files that I have been trying to delete for more than a month. Many others in your on line forum have the same problem. When will the problem be resolved?? HELP< HELP< HELP>
Photo of Jim Kaspar

Jim Kaspar

  • 2 Posts
  • 0 Reply Likes
  • sad

Posted 6 years ago

  • 1
Photo of Amreek

Amreek, Employee

  • 160 Posts
  • 6 Reply Likes
Official Response
Hi Jim,

There is a workaround to delete these 'Processing' Videos.

1. Create a new Album with a random name. Name doesn’t matter, the album will be eventually deleted.
2. Add all the “Processing..” videos to this Album (Drag and Drop them onto this album)
3. Delete this Album and Select ‘Also permanently delete all items in this album from my library’

Let me know if you still face any issues.