file not opening after re-install

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  • Updated 6 years ago
I just had to re install my Adobe Production Suite CS5. I use Photoshop to create animation sequences and now every time I save and close a frame sequence, I can't open it again. I get this error, "File is not compatible with this version of Photoshop" (even though I just created it in this version of PS!)

I can open the psd frame sequences I created BEFORE I re-installed the software, so something seems to be going wrong with the save.

Any thoughts?
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Corrie Parks

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Posted 6 years ago

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Chris Cox

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Did you also reinstall all the updates for Photoshop?
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Corrie Parks

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i did. just ran the updater again and it says everything is up to date.
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Corrie Parks

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Some more details which I suspect might have something to do with the problem.

I'm using windows 7: I have CS5 (along with other programs) installed on a separate drive than the usual C drive. This other drive with the programs got wiped, which is why I had to reinstall. Everything else seems to be functioning fine, all the file paths seem intact for plug-ins and presets, all my brushes and palettes etc. but maybe some thing got messed up in there?
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Corrie Parks

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Also, I can work on the frame sequence and export it no problem, it's just if I close it and try to re-open that I get the error.
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Chris Cox

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Please make sure that you have Photoshop 12.0.4 or 12.1.
This sounds a lot like a bug in 12.0.0 that was fixed in a dot release.
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Corrie Parks

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I looked at the application file and you're right it is 12.0.0 So you are recommending that I update to 12.0.4 via this link?

http://www.adobe.com/support/download...
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Corrie Parks

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unfortunately, the installation failed because my serial number is not for a qualifying product. Isn't this a free upgrade for CS5 users?
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Chris Cox

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Yes, you need to download and install the updates.

If the updater is complaining about the serial number, then you may need to contact Adobe Customer Support to figure out why you have a bad serial number.
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Corrie Parks

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how do I double check that and/or how do I update to the newer version, other than running the updater from within PS, which I've already done? Thanks!
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Chris Cox

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Look a the version number inside Photoshop, in the about box or the Help->System Info dialog.
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Pete Green, Customer Advocate

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You can download the 12.0.4 update, extract the .zip, and run the setup.exe manually here: http://www.adobe.com/support/download...