File Info written in Bridge CS6 not seen when picture opened in Photoshop.

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  • Problem
  • Updated 5 years ago
I've reported this problem before now. I got the suggestion then, to write file info in the Metadata tag instead of in the file info window in Bridge CS6. This has worked up until now.
The problem I had before was that diacritical letters, i.e. letters with accents or letters with dots and circles above, e.g. letters used in nordic languages, made file info to crash. Now it does not crash but leaves all but the template info empty.
This means that, if I just write in all information of what's in the picture, convert the picture into a jpeg-picture and send if off to my client, not checking file info in Photoshop, nothing of the information I've written will be there, except the template information. Leaving my client with an, so to speak, empty picture. I've had several clients calling me because they've had no information, no names of people, no nothing etc. And that information is needed. It took a couple of hours before I realized why I got those calls. You see, if you're in Bridge in the Metadata tag, you see the information written, but when the picture is being converted to jpeg from Camera Raw it disappears (into thin haze?).
To re-write the information in Photoshop is duplication of work, especially when you can't write information into several pictures in Photoshop at the same time.
This is, as I see it, a rather serious bug and I'm not sure what to do. But I, as a professional photographer, can't trust a programme when it leaves out the most crucial information of all – who or what's in the picture and why, and the date it was produced. Please, ask any american photographer, they would hate that information left out, because then the picture would be free to use for everybody without compensation to the photographer!
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Rolf Höjer

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  • very irritated

Posted 5 years ago

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Todd Shaner

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This is marked as 'In Progress' at your last post on this issue from six months ago:

http://feedback.photoshop.com/photoshop_family/topics/diacritical_bug_in_bridge_cs6?topic=diacritical_bug_in_bridge_cs6

You could try sending Chris Cox a private message to get a status update.
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Rolf Höjer

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Sorry, but I haven't seen that.
But it has become worse now. Chris Cox' suggestion about using the metadata tag did work up until now. Now I have absolutely no batch function whatsoever.
Time is not an option being a professional photographer. Tagging several pictures with-out a batch function when you have a dead-line coming up is a drag.
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Todd Shaner

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It sounds like the problem is getting worse since you now have no workaround. I suggest adding this new information at the original post link above AND send a PM to Chris Cox asking for a status update.
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Rolf Höjer

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I will, if you tell how to sen Chris Cox a PM.
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Chris Cox

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A private message won't help, and is not appropriate in this instance.
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Rolf Höjer

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OK. What if I delete all the plist files belonging to Photoshop and Bridge and restart my computer. Could that help me in this instance?
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Todd Shaner

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Just rename the preferences files '_old.' If no help you can delete the new preferences files and restore the old ones by removing the '_old' extension.