Photoshop Elements: File corruption problems when attempting to save in jpeg format.

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  • Updated 7 years ago
  • (Edited)
I am working on a new Mac Book Pro with Lion OS using Photoshop Elements9. Whenever I try to save an edited photo to jpeg format using the Save As function, the file is saved to the specified folder, but the catalog receives a corrupt file icon and the program will no longer see the saved file. It renders Photoshop virtually useless to me. Could this be some sort of setting, or perhaps a bug in the program? If I can't solve this I will have to discontinue my use of Adobe products, and I do a lot of photo editing.
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Bruce Hume

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  • frustrated

Posted 7 years ago

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Chris Cox

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Is the file actually corrupt, or just the Organizer catalog?
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Bruce Hume

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The file is viewable from it's location on the hard drive, so the computer sees it from that perspective, but Elements 9 will not see it or open it any longer. It is in jpeg format, but shows as a corrupted file in the catalog rather than being there as a jpeg along with the original. Elements does see the original camera raw image, however, just not the edited jpeg.
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Chris Cox

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OK, so it's something with Organizer, but the file is fine. That's good (sort of), since the data isn't bad, and the damage is limited to Elements Organizer.

Have you installed all the updates for Elements 9?
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Bruce Hume

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Not sure....I installed Elements from a disc. I tried to do an update but got an error message about the installer not being configured correctly. Where do I go to get the updates?