Photoshop: File Info window unavailable

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
The window opens without allow you to type information for captions and so forth. The window is an gray with no way to add information to it.
Photo of Kenneth R. Hendrix

Kenneth R. Hendrix

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 4 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15276 Posts
  • 2200 Reply Likes
Is Photoshop Up-To-Date? ttp://
Photo of David

David, Official Rep

  • 2986 Posts
  • 449 Reply Likes
Howdy Kenneth,

What version of Photoshop are you running?  On which operating system?  Do you get this all the time or just this once?  Could your hard drive scratch space be low or do you have a lot of system resources allocated?  You might want to reboot and see if the problem goes away (due to resources freeing up).  I'd like to help, but have seen nothing like this before, so I'm full of questions.