Photoshop: File > "import from iphone or ipad" not active

  • 3
  • Problem
  • Updated 2 weeks ago
  • Solved
  • (Edited)
I have a Macbook Pro (15 inch, late 2019) running Mojave 10.14.6. I'm running Photoshop 2020, version 21.0.1 (but I also saw this problem in v21.0.0).

When I choose File > Import from iPhone or iPad, I don't see any options to import. I'm on a WiFi with several of my iDevices nearby and on the same WiFi network. I've also tried this on a different WiFi network with the same results.



I've seen this question asked in the Community forums, and see that from someone who has it working, I should see a list of my devices and then further options for import:
https://community.adobe.com/t5/Photoshop/MacOS-Photoshop-2020-File-gt-quot-Import-from-iPhone-or-iPa...

Is there some sort of device setup required? Some setting that I haven't activated?
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Michael Hoffman

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Posted 8 months ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Ok. Apparently engineering is looking into this one. Sounds like restoring Photoshop prefs makes this work again.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue should be fixed in the 21.0.2 update that was released yesterday.